Freedom.exe and disabled Internet Explorer and Desktop

[shuvlboy]

I ran a free-trial version of Verizon PC Security Checkup. It id'd 30
instances of spyware. After removing them, I rebooted. I can no longer
bring up the Control Panel, My Computer, Explorer, or any folders on the
desktop. I get a "Fatal Error - Cannot start Freedom, because the
"Resource" directory or one of its sub-directories is missing. Please try
re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate
the error. (Firefox doesn't appear to be affected.) Verizon tech support has
been polite, but not very helpful. Any suggestions? I run XP on a desktop
HP.

 

[jwgoerlich@gmail.com]

Hello,

Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental
Controls. This is included with Verizon PC Security. Please try
repairing or uninstalling Verizon PC Security.

J Wolfgang Goerlich


On Dec 21, 11:44 am, shuvlboy
wrote:
> I ran a free-trial version of Verizon PC Security Checkup.  It id'd 30
> instances of spyware.  After removing them, I rebooted.  I can no longer
> bring up the Control Panel, My Computer, Explorer, or any folders on the
> desktop.   I get a "Fatal Error - Cannot start Freedom, because the
> "Resource" directory or one of its sub-directories is missing.  Please try
> re-installing Freedom."  Internet Explorer 7 also hangs, but doesn't generate
> the error. (Firefox doesn't appear to be affected.) Verizon tech support has
> been polite, but not very helpful.  Any suggestions?  I run XP on a desktop
> HP.

 

[MAP]

See if their is an option to restore what was removed by that program look in
it's quarantine folder or settings area.
P.S. I seem to be the person at work who everyone brings their PC's to to
have them fixed I have found that the free anti-virus/anti-spyware programs
provided by your ISP's really,really suck. Stay away from them.

--
Mike Pawlak


"shuvlboy" wrote:

> I ran a free-trial version of Verizon PC Security Checkup. It id'd 30
> instances of spyware. After removing them, I rebooted. I can no longer
> bring up the Control Panel, My Computer, Explorer, or any folders on the
> desktop. I get a "Fatal Error - Cannot start Freedom, because the
> "Resource" directory or one of its sub-directories is missing. Please try
> re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate
> the error. (Firefox doesn't appear to be affected.) Verizon tech support has
> been polite, but not very helpful. Any suggestions? I run XP on a desktop
> HP.

 

[shuvlboy]

I was able to locate an executable on the RadialPoints website that
uninstalled all their security services s/w. Verizon Tech Support was
stumped - your input was the key. Thanks.

"jwgoerlich@gmail.com" wrote:

> Hello,
>
> Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental
> Controls. This is included with Verizon PC Security. Please try
> repairing or uninstalling Verizon PC Security.
>
> J Wolfgang Goerlich
>
>
> On Dec 21, 11:44 am, shuvlboy
> wrote:
> > I ran a free-trial version of Verizon PC Security Checkup. It id'd 30
> > instances of spyware. After removing them, I rebooted. I can no longer
> > bring up the Control Panel, My Computer, Explorer, or any folders on the
> > desktop. I get a "Fatal Error - Cannot start Freedom, because the
> > "Resource" directory or one of its sub-directories is missing. Please try
> > re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate
> > the error. (Firefox doesn't appear to be affected.) Verizon tech support has
> > been polite, but not very helpful. Any suggestions? I run XP on a desktop
> > HP.
>
>

 

[jwgoerlich@gmail.com]

Excellent. Glad that you are back up and running.

Regards,

J Wolfgang Goerlich

On Dec 22, 1:40 pm, shuvlboy
wrote:
> I was able to locate an executable on the RadialPoints website that
> uninstalled all their security services s/w.  Verizon Tech Support was
> stumped - your input was the key.  Thanks.

 

[mszbdog1]

I do not have Verizon PC Security anywhere on my computer, I did a search
for it and nothing was found, no Radial Points either, but did see zero
knowledge freedom in All Programs, when I tried clicking on it I got a
message stating wrong path or is missing, something to that nature. Not sure
whats going on, but I don't have a clue what to do or how to re-install
Freedom to see if this fixes the problem (hence the ending of Fatal Error:
Please try re-installing Freedom. Where do I reinstall it from. How do I get
it? On the web somewhere? Thanks for any additional help you may be able to
offer me.
"jwgoerlich@gmail.com" wrote:

> Hello,
>
> Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental
> Controls. This is included with Verizon PC Security. Please try
> repairing or uninstalling Verizon PC Security.
>
> J Wolfgang Goerlich
>
>
> On Dec 21, 11:44 am, shuvlboy
> wrote:
> > I ran a free-trial version of Verizon PC Security Checkup. It id'd 30
> > instances of spyware. After removing them, I rebooted. I can no longer
> > bring up the Control Panel, My Computer, Explorer, or any folders on the
> > desktop. I get a "Fatal Error - Cannot start Freedom, because the
> > "Resource" directory or one of its sub-directories is missing. Please try
> > re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate
> > the error. (Firefox doesn't appear to be affected.) Verizon tech support has
> > been polite, but not very helpful. Any suggestions? I run XP on a desktop
> > HP.
>
>

 

[PA Bear [MS MVP]]

Please begin a new thread about your problem. THX

mszbdog1 wrote:
> I do not have Verizon PC Security anywhere on my computer, I did a search
> for it and nothing was found, no Radial Points either, but did see zero
> knowledge freedom in All Programs, when I tried clicking on it I got a
> message stating wrong path or is missing, something to that nature. Not
> sure
> whats going on, but I don't have a clue what to do or how to re-install
> Freedom to see if this fixes the problem (hence the ending of Fatal Error:
> Please try re-installing Freedom. Where do I reinstall it from. How do I
> get
> it? On the web somewhere? Thanks for any additional help you may be able
> to
> offer me.
> "jwgoerlich@gmail.com" wrote:
>
>> Hello,
>>
>> Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental
>> Controls. This is included with Verizon PC Security. Please try
>> repairing or uninstalling Verizon PC Security.
>>
>> J Wolfgang Goerlich
>>
>>
>> On Dec 21, 11:44 am, shuvlboy
>> wrote:
>>> I ran a free-trial version of Verizon PC Security Checkup. It id'd 30
>>> instances of spyware. After removing them, I rebooted. I can no longer
>>> bring up the Control Panel, My Computer, Explorer, or any folders on the
>>> desktop. I get a "Fatal Error - Cannot start Freedom, because the
>>> "Resource" directory or one of its sub-directories is missing. Please
>>> try
>>> re-installing Freedom." Internet Explorer 7 also hangs, but doesn't
>>> generate the error. (Firefox doesn't appear to be affected.) Verizon
>>> tech
>>> support has been polite, but not very helpful. Any suggestions? I run
>>> XP on a desktop HP.

 

[mszbdog1]

Please tell me exactly where on the RadialPoints website did you find the
exectable? I am at a loose end trying to figure out how to fix my computer. I
don't have Verizon PC Security Checkup anywhere on my computer. I did a
search and scan for it after reading your post but it's not there, which is a
good thing (I guess) since I never downloaded it in the first place. I really
really think my son-n-law deleted something important on my pc ,but can't get
to my recycle bin, control panel or My Computer because of the same error you
got. I don't even know what Freedom is or where to get it in order to
re-install it as the end of the error message ask me to do. Please any help
would be great. I'm going nuts here.
Thank you in advance for any help you may be able to provide.

Beverly
"shuvlboy" wrote:

> I was able to locate an executable on the RadialPoints website that
> uninstalled all their security services s/w. Verizon Tech Support was
> stumped - your input was the key. Thanks.
>
> "jwgoerlich@gmail.com" wrote:
>
> > Hello,
> >
> > Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental
> > Controls. This is included with Verizon PC Security. Please try
> > repairing or uninstalling Verizon PC Security.
> >
> > J Wolfgang Goerlich
> >
> >
> > On Dec 21, 11:44 am, shuvlboy
> > wrote:
> > > I ran a free-trial version of Verizon PC Security Checkup. It id'd 30
> > > instances of spyware. After removing them, I rebooted. I can no longer
> > > bring up the Control Panel, My Computer, Explorer, or any folders on the
> > > desktop. I get a "Fatal Error - Cannot start Freedom, because the
> > > "Resource" directory or one of its sub-directories is missing. Please try
> > > re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate
> > > the error. (Firefox doesn't appear to be affected.) Verizon tech support has
> > > been polite, but not very helpful. Any suggestions? I run XP on a desktop
> > > HP.
> >
> >

 

[FromTheRafters]

http://zeroknowledge.fileburst.com/Support...loads/RpsUU.exe

"mszbdog1" wrote in message
news:6B5E42BA-B832-4F99-8183-F23BE3380097@microsoft.com...
>
> Please tell me exactly where on the RadialPoints website did you find
> the
> exectable? I am at a loose end trying to figure out how to fix my
> computer. I
> don't have Verizon PC Security Checkup anywhere on my computer. I did
> a
> search and scan for it after reading your post but it's not there,
> which is a
> good thing (I guess) since I never downloaded it in the first place. I
> really
> really think my son-n-law deleted something important on my pc ,but
> can't get
> to my recycle bin, control panel or My Computer because of the same
> error you
> got. I don't even know what Freedom is or where to get it in order to
> re-install it as the end of the error message ask me to do. Please any
> help
> would be great. I'm going nuts here.
> Thank you in advance for any help you may be able to provide.
>
> Beverly
> "shuvlboy" wrote:
>
>> I was able to locate an executable on the RadialPoints website that
>> uninstalled all their security services s/w. Verizon Tech Support
>> was
>> stumped - your input was the key. Thanks.
>>
>> "jwgoerlich@gmail.com" wrote:
>>
>> > Hello,
>> >
>> > Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom
>> > Parental
>> > Controls. This is included with Verizon PC Security. Please try
>> > repairing or uninstalling Verizon PC Security.
>> >
>> > J Wolfgang Goerlich
>> >
>> >
>> > On Dec 21, 11:44 am, shuvlboy
>> > wrote:
>> > > I ran a free-trial version of Verizon PC Security Checkup. It
>> > > id'd 30
>> > > instances of spyware. After removing them, I rebooted. I can no
>> > > longer
>> > > bring up the Control Panel, My Computer, Explorer, or any folders
>> > > on the
>> > > desktop. I get a "Fatal Error - Cannot start Freedom, because
>> > > the
>> > > "Resource" directory or one of its sub-directories is missing.
>> > > Please try
>> > > re-installing Freedom." Internet Explorer 7 also hangs, but
>> > > doesn't generate
>> > > the error. (Firefox doesn't appear to be affected.) Verizon tech
>> > > support has
>> > > been polite, but not very helpful. Any suggestions? I run XP on
>> > > a desktop
>> > > HP.
>> >
>> >

 

[FromTheRafters]

"mszbdog1" wrote in message
news:6B5E42BA-B832-4F99-8183-F23BE3380097@microsoft.com...
>
> Please tell me exactly where on the RadialPoints website did you find
> the
> exectable?

In case you really wanted this question answered, I can only show you
where *I* found it.

I googled "radialpoint" (without the quotes) and chose the "user
communities" link. Under support, knowledge center, uninstalling, there
is a link marked as "here" that leads to that executable. You may need
(or just want) to re-install the software too. They have a discussion
board there you may want to use to find out where they hid the
installation executable.