vista keeps restarting randomly

[crop_circlemaker]

Hi, please help, am getting the blue sreen problem, Vista restarts
randomly every hour or something, I have run virus checks with no
results.
The message on blue screen says:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
stop 0x000000D1 (0x85C00000, 0x00000002, 0x00000000, 0x85F2B108)
e100b325.sys Address 85F2B108 base at 85F1F000 Date Stamp 45ddde2f
Hijack this reports:

Code:
--------------------
Logfile of HijackThis v1.99.1
Scan saved at 11:29:30, on 02/07/2009
Platform: Unknown Windows (WinNT 6.00.1906 SP2)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\windows\System32\hkcmd.exe
C:\windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\acrotray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\admin\Program Files\DNA\btdna.exe
C:\Users\admin\AppData\Local\Sony Corporation\VirtualExpander\VirtualExpander.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\WerCon.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = 'Bing' (http://go.microsoft.com/fwlink/?LinkId=54896)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www2.btbroadbandoffice.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = 'MSN.com' (http://go.microsoft.com/fwlink/?LinkId=69157)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = 'Bing' (http://go.microsoft.com/fwlink/?LinkId=54896)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = 'Bing' (http://go.microsoft.com/fwlink/?LinkId=54896)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = 'MSN.com' (http://go.microsoft.com/fwlink/?LinkId=69157)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - C:\Program Files\Gnutella Turbo\Plugins\RazaWebHook.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\HP\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Windows\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [Media Codec Update Service] C:\Program Files\Essentials Codec Pack\WECPUpdate.exe -s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKLM\..\RunOnce: [ST Recovery Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Evidence Eliminator] C:\Program Files\Evidence Eliminator\ee.exe /m
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe AcPro7_0_0 -reboot 1
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\admin\Program Files\DNA\btdna.exe"
O4 - Startup: VirtualExpander.lnk = C:\Users\admin\AppData\Local\Sony Corporation\VirtualExpander\VirtualExpander.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Gnutella Turbo\Plugins\RazaWebHook.dll/3000
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - Unknown owner - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe" /service (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: SQL Server (ACT7) (MSSQL$ACT7) - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe" -sACT7 (file missing)
O23 - Service: SQL Server (MSSMLBIZ) (MSSQL$MSSMLBIZ) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ (file missing)
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe" /service (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

--------------------

Problem report and Solutions says
Ethernet networking problem
You received this message because hardware or software in your computer
caused Windows to shut down unexpectedly and restart. This is a serious
problem, commonly referred to as a -stop error- or -blue screen-.
Although the specific cause of this problem is not known, it appears to
be related to Ethernet networking

How do I resolve this and what's causing it?
Thanks in advance


--
crop_circlemaker

 

[Malke]

crop_circlemaker wrote:

>
> Hi, please help, am getting the blue sreen problem, Vista restarts
> randomly every hour or something, I have run virus checks with no
> results.
> The message on blue screen says:
> DRIVER_IRQL_NOT_LESS_OR_EQUAL
> stop 0x000000D1 (0x85C00000, 0x00000002, 0x00000000, 0x85F2B108)
> e100b325.sys Address 85F2B108 base at 85F1F000 Date Stamp 45ddde2f

(snip unneeded/unwanted HJT log)

We don't analyze HijackThis logs here in the MS newsgroups. In any event,
your issue is not caused by malware.

> Problem report and Solutions says
> Ethernet networking problem
> You received this message because hardware or software in your computer
> caused Windows to shut down unexpectedly and restart. This is a serious
> problem, commonly referred to as a -stop error- or -blue screen-.
> Although the specific cause of this problem is not known, it appears to
> be related to Ethernet networking

The Stop Error and Problem Report indicates that your ethernet adapter is
the culprit. Either the drivers are bad or the hardware is bad. First
update the drivers (see below for details). Then go to Control Panel>Device
Manager and find the Intel ethernet adapter entry. Double-click it to get
its Properties. You will see a tab called "Power Management". Click on the
tab and clear the box that says "allow Windows to turn off this device when
not in use".

Now see if the issue is resolved. If it isn't, your hardware is bad and
should be replaced. Since this is probably an onboard adapter, if you have
a desktop machine you'll need to disable it in the BIOS and install a PCI
ethernet adapter (very inexpensive). If this is a laptop you won't be able
to fix this by yourself and will need to call the laptop mftr.'s tech
support. Of course you may want to do this in either case if the machine is
under warranty.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

 

[Malke]

Addendum - Sorry, I forgot to give you the information about getting
drivers:

Never get drivers from Windows Update. Get them from:

1. The device mftr.'s website OR
2. The motherboard mftr.'s website if hardware is onboard OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

 

[crop_circlemaker]

Hi Malke, many many thanks, i realised my error and tried to cut and
paste the thread, but as i was doing it the pc crashed again. Causing me
a bit of trouble all round. It is a desk top machine and under warrenty
so i'll get onto them asap.
Thanks again and sorry for the post in the wrong place - was in such a
rush to get it posted before the machine turns off I missed the key
phrase indicating where to post it.


--
crop_circlemaker