TS Licensing & Expired Device CAL's

[Muzz]

Hi There,

I hope that I am posting to the right group I seem to be having a problem
with TS Licensing when it comes to the licensing service clearning out
expired CAL tokens.

I have a TS Licensing service activated with 700 per device CAL's. We do
get a fair amount of churn in the desktop environment so this problem does
occur occasionally.

the only thing that gets logged is a TermServLicensing warning with event id
21 (below). Looking at the issued CAL tokens at this point will display a
number that have expired. Restarting the TS Licensing service will clear out
the expired CAL tokens, albeit not immediately.

Has anybody else seen this happen? Any help would be gratefully recieved.

Muzz.


Event Type: Warning
Event Source: TermServLicensing
Event Category: None
Event ID: 21
Date: 13/08/2009
Time: 11:09:00
User: N/A
Computer:
Description:
The Terminal Server Licensing server has no permanent licenses
for product 'Windows Server 2003 - Terminal Server Per Device CAL Token'. Use
Terminal Server Licensing administrative tool to register more licenses. The
Terminal Server 'termserver' was refused licenses of type 'Windows Server
2003 - Terminal Server Per Device CAL Token' due to this condition.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Silvia Doomra [MSFT]]

Hi Muzz,

Sorry, I couldn't understand what issue you are facing.

Is it that you are left with no CALs or your expired CALs are not getting
back to the database?
What I could only make out from your mail was that when you restart the
service then after some interval of time the expired CALs get reclaimed.
This is expected as the expired CALs are supposed to get back to the license
server database. But this reclamation happens only once a day. If you want
to explicitly initialize the reclamation then you need to restart the
service and within 3-4 minutes the reclamation starts.

And about the Event ID, when does that event ID comes? Were you trying to
install a new CAL Pack?

Thanks
Silvia

"Muzz" wrote in message
news:50A92293-52DE-41EE-B1EF-0909D43DA7C0@microsoft.com...
> Hi There,
>
> I hope that I am posting to the right group I seem to be having a problem
> with TS Licensing when it comes to the licensing service clearning out
> expired CAL tokens.
>
> I have a TS Licensing service activated with 700 per device CAL's. We do
> get a fair amount of churn in the desktop environment so this problem does
> occur occasionally.
>
> the only thing that gets logged is a TermServLicensing warning with event
> id
> 21 (below). Looking at the issued CAL tokens at this point will display a
> number that have expired. Restarting the TS Licensing service will clear
> out
> the expired CAL tokens, albeit not immediately.
>
> Has anybody else seen this happen? Any help would be gratefully recieved.
>
> Muzz.
>
>
> Event Type: Warning
> Event Source: TermServLicensing
> Event Category: None
> Event ID: 21
> Date: 13/08/2009
> Time: 11:09:00
> User: N/A
> Computer:
> Description:
> The Terminal Server Licensing server has no permanent
> licenses
> for product 'Windows Server 2003 - Terminal Server Per Device CAL Token'.
> Use
> Terminal Server Licensing administrative tool to register more licenses.
> The
> Terminal Server 'termserver' was refused licenses of type 'Windows Server
> 2003 - Terminal Server Per Device CAL Token' due to this condition.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>

 

[Vera Noest [MVP]]

Check this out:

Expired TS CALs are not returned to the pool of available licenses
http://ts.veranoest.net/ts_faq_licensing.h..._expired_TSCALs

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

=?Utf-8?B?TXV6eg==?= wrote on 14
aug 2009:

> Hi There,
>
> I hope that I am posting to the right group I seem to be having
> a problem with TS Licensing when it comes to the licensing
> service clearning out expired CAL tokens.
>
> I have a TS Licensing service activated with 700 per device
> CAL's. We do get a fair amount of churn in the desktop
> environment so this problem does occur occasionally.
>
> the only thing that gets logged is a TermServLicensing warning
> with event id 21 (below). Looking at the issued CAL tokens at
> this point will display a number that have expired. Restarting
> the TS Licensing service will clear out the expired CAL tokens,
> albeit not immediately.
>
> Has anybody else seen this happen? Any help would be gratefully
> recieved.
>
> Muzz.
>
>
> Event Type: Warning
> Event Source: TermServLicensing
> Event Category: None
> Event ID: 21
> Date: 13/08/2009
> Time: 11:09:00
> User: N/A
> Computer:
> Description:
> The Terminal Server Licensing server has no
> permanent licenses for product 'Windows Server 2003 - Terminal
> Server Per Device CAL Token'. Use Terminal Server Licensing
> administrative tool to register more licenses. The Terminal
> Server 'termserver' was refused licenses of type 'Windows Server
> 2003 - Terminal Server Per Device CAL Token' due to this
> condition.

 

[Muzz]

Hi Silvia, Thanks for your response - the problem is that the expired CAL's
are not going back into the pool of availavle CAL's. This article from Vera
identifies the problem. Article ID: 926935.

Muzz.

"Silvia Doomra [MSFT]" wrote:

> Hi Muzz,
>
> Sorry, I couldn't understand what issue you are facing.
>
> Is it that you are left with no CALs or your expired CALs are not getting
> back to the database?
> What I could only make out from your mail was that when you restart the
> service then after some interval of time the expired CALs get reclaimed.
> This is expected as the expired CALs are supposed to get back to the license
> server database. But this reclamation happens only once a day. If you want
> to explicitly initialize the reclamation then you need to restart the
> service and within 3-4 minutes the reclamation starts.
>
> And about the Event ID, when does that event ID comes? Were you trying to
> install a new CAL Pack?
>
> Thanks
> Silvia
>
> "Muzz" wrote in message
> news:50A92293-52DE-41EE-B1EF-0909D43DA7C0@microsoft.com...
> > Hi There,
> >
> > I hope that I am posting to the right group I seem to be having a problem
> > with TS Licensing when it comes to the licensing service clearning out
> > expired CAL tokens.
> >
> > I have a TS Licensing service activated with 700 per device CAL's. We do
> > get a fair amount of churn in the desktop environment so this problem does
> > occur occasionally.
> >
> > the only thing that gets logged is a TermServLicensing warning with event
> > id
> > 21 (below). Looking at the issued CAL tokens at this point will display a
> > number that have expired. Restarting the TS Licensing service will clear
> > out
> > the expired CAL tokens, albeit not immediately.
> >
> > Has anybody else seen this happen? Any help would be gratefully recieved.
> >
> > Muzz.
> >
> >
> > Event Type: Warning
> > Event Source: TermServLicensing
> > Event Category: None
> > Event ID: 21
> > Date: 13/08/2009
> > Time: 11:09:00
> > User: N/A
> > Computer:
> > Description:
> > The Terminal Server Licensing server has no permanent
> > licenses
> > for product 'Windows Server 2003 - Terminal Server Per Device CAL Token'.
> > Use
> > Terminal Server Licensing administrative tool to register more licenses.
> > The
> > Terminal Server 'termserver' was refused licenses of type 'Windows Server
> > 2003 - Terminal Server Per Device CAL Token' due to this condition.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> >
>

 

[Muzz]

That's great, thanks Vera. The service is restarted on a weekly basis but I
will make this a daily occurance.

Thanks for your help.

Muzz.

"Vera Noest [MVP]" wrote:

> Check this out:
>
> Expired TS CALs are not returned to the pool of available licenses
> http://ts.veranoest.net/ts_faq_licensing.h..._expired_TSCALs
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> *----------- Please reply in newsgroup -------------*
>
> =?Utf-8?B?TXV6eg==?= wrote on 14
> aug 2009:
>
> > Hi There,
> >
> > I hope that I am posting to the right group I seem to be having
> > a problem with TS Licensing when it comes to the licensing
> > service clearning out expired CAL tokens.
> >
> > I have a TS Licensing service activated with 700 per device
> > CAL's. We do get a fair amount of churn in the desktop
> > environment so this problem does occur occasionally.
> >
> > the only thing that gets logged is a TermServLicensing warning
> > with event id 21 (below). Looking at the issued CAL tokens at
> > this point will display a number that have expired. Restarting
> > the TS Licensing service will clear out the expired CAL tokens,
> > albeit not immediately.
> >
> > Has anybody else seen this happen? Any help would be gratefully
> > recieved.
> >
> > Muzz.
> >
> >
> > Event Type: Warning
> > Event Source: TermServLicensing
> > Event Category: None
> > Event ID: 21
> > Date: 13/08/2009
> > Time: 11:09:00
> > User: N/A
> > Computer:
> > Description:
> > The Terminal Server Licensing server has no
> > permanent licenses for product 'Windows Server 2003 - Terminal
> > Server Per Device CAL Token'. Use Terminal Server Licensing
> > administrative tool to register more licenses. The Terminal
> > Server 'termserver' was refused licenses of type 'Windows Server
> > 2003 - Terminal Server Per Device CAL Token' due to this
> > condition.
>

 

[Vera Noest [MVP]]

You're welcome, Muzz, I'm glad I could help.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

=?Utf-8?B?TXV6eg==?= wrote on 14
aug 2009:

> That's great, thanks Vera. The service is restarted on a weekly
> basis but I will make this a daily occurance.
>
> Thanks for your help.
>
> Muzz.
>
> "Vera Noest [MVP]" wrote:
>
>> Check this out:
>>
>> Expired TS CALs are not returned to the pool of available
>> licenses
>> http://ts.veranoest.net/ts_faq_licensing.h...ase_expired_TSC
>> ALs
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> *----------- Please reply in newsgroup -------------*
>>
>> =?Utf-8?B?TXV6eg==?= wrote on
>> 14 aug 2009:
>>
>> > Hi There,
>> >
>> > I hope that I am posting to the right group I seem to be
>> > having a problem with TS Licensing when it comes to the
>> > licensing service clearning out expired CAL tokens.
>> >
>> > I have a TS Licensing service activated with 700 per device
>> > CAL's. We do get a fair amount of churn in the desktop
>> > environment so this problem does occur occasionally.
>> >
>> > the only thing that gets logged is a TermServLicensing
>> > warning with event id 21 (below). Looking at the issued CAL
>> > tokens at this point will display a number that have expired.
>> > Restarting the TS Licensing service will clear out the
>> > expired CAL tokens, albeit not immediately.
>> >
>> > Has anybody else seen this happen? Any help would be
>> > gratefully recieved.
>> >
>> > Muzz.
>> >
>> >
>> > Event Type: Warning
>> > Event Source: TermServLicensing
>> > Event Category: None
>> > Event ID: 21
>> > Date: 13/08/2009
>> > Time: 11:09:00
>> > User: N/A
>> > Computer:
>> > Description:
>> > The Terminal Server Licensing server has no
>> > permanent licenses for product 'Windows Server 2003 -
>> > Terminal Server Per Device CAL Token'. Use Terminal Server
>> > Licensing administrative tool to register more licenses. The
>> > Terminal Server 'termserver' was refused licenses of type
>> > 'Windows Server 2003 - Terminal Server Per Device CAL Token'
>> > due to this condition.