Update 971557 Installation Failed

P

PeteD

Hi,

I've been trying many times with this update on Windows 2003 R2 x64 with
Exchange installed and always failed. Any ideas?

Thanks
Pete
 
M

Meinolf Weber [MVP-DS]

Hello PeteD,

Did you try it manual or from windowsupdate, if windowsupdate, which error
code is displayed? The server runs SP2?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Hi,
>
> I've been trying many times with this update on Windows 2003 R2 x64
> with Exchange installed and always failed. Any ideas?
>
> Thanks
> Pete
 
P

PeteD

I used windows update to install many times. Did not try manual download and
install. Here's the error on the application log after failed installation

Installation Failure: Windows failed to install the following update with
error 0x800f0102: Security update for Windows Server 2003 x64 Edition
(KB971557)

Thanks
PeteD

"Meinolf Weber [MVP-DS]" wrote in message
news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
> Hello PeteD,
>
> Did you try it manual or from windowsupdate, if windowsupdate, which error
> code is displayed? The server runs SP2?
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> Hi,
>>
>> I've been trying many times with this update on Windows 2003 R2 x64
>> with Exchange installed and always failed. Any ideas?
>>
>> Thanks
>> Pete
>
>
 
M

Meinolf Weber [MVP-DS]

Hello PeteD,

SP2 is installed? Please copy the content from KB971557.log located in the
WINDOWS directory here so we can have a look on it.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> I used windows update to install many times. Did not try manual
> download and install. Here's the error on the application log after
> failed installation
>
> Installation Failure: Windows failed to install the following update
> with error 0x800f0102: Security update for Windows Server 2003 x64
> Edition (KB971557)
>
> Thanks
> PeteD
> "Meinolf Weber [MVP-DS]" wrote in message
> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>
>> Hello PeteD,
>>
>> Did you try it manual or from windowsupdate, if windowsupdate, which
>> error
>> code is displayed? The server runs SP2?
>> Best regards
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> ** Please do NOT email, only reply to Newsgroups
>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>> Hi,
>>>
>>> I've been trying many times with this update on Windows 2003 R2 x64
>>> with Exchange installed and always failed. Any ideas?
>>>
>>> Thanks
>>> Pete
 
P

PeteD

Sorry for the late response. I was out of the office.

Yes. windows is SP2. The system 6-bit4 with E2K7 installed.

Extract from the log file below

[KB971557.log]
1.688:
================================================================================
1.688: 2009/09/13 18:30:32.566 (local)
1.688:
C:\WINDOWS\SoftwareDistribution\Download\cf0ce44c890f0118a248d87121cf0d91\update\update.exe
(version 6.3.4.1)
1.688: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.704: Hotfix started with following command line: -q -z -er
/ParentInfo:658245734d97f64e8579731e00b86337
1.704: In Function GetBuildType, line 1170, RegQueryValueEx failed with
error 0x2
4.891: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with
error 0x2
4.891: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with
error 0x2
4.891: DoInstallation: CleanPFR failed: 0x2
4.891: In Function GetBuildType, line 1170, RegQueryValueEx failed with
error 0x2
4.891: SetProductTypes: InfProductBuildType=BuildType.IA
4.891: SetAltOsLoaderPath: No section uses DirId 65701 done.
4.938: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\cf0ce44c890f0118a248d87121cf0d91\update\update_SP2GDR.inf
failed
4.938: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB971557$
4.938: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed:
0xe0000102
4.969: BuildCabinetManifest: update.url absent
4.969: Starting AnalyzeComponents
4.969: AnalyzePhaseZero used 0 ticks
4.969: OEM file scan used 0 ticks
5.032: AnalyzePhaseOne: used 63 ticks
5.032: AnalyzeComponents: Hotpatch analysis disabled skipping.
5.032: AnalyzeComponents: Hotpatching is disabled.
5.032: FindFirstFile c:\windows\$hf_mig$\*.*
5.454: KB971557 Setup encountered an error: The update.ver file is not
correct.
5.594: KB971557 Setup encountered an error: The update.ver file is not
correct.
5.813: KB971557 Setup encountered an error: The update.ver file is not
correct.
5.969: AnalyzeForBranching used 0 ticks.
5.985: AnalyzePhaseTwo used 16 ticks
5.985: AnalyzePhaseThree used 0 ticks
5.985: AnalyzePhaseFive used 0 ticks
5.985: Missing file sp2gdr\wow\wavifil32.dll
5.985: KB971557 Setup encountered an error: To complete installation of
KB971557, Setup requires an additional download. Please install KB971557
again.
5.985: AnalyzePhaseSix used 0 ticks
5.985: AnalyzeComponents used 1016 ticks
5.985: Downloading 0 files
5.985: bPatchMode = FALSE
5.985: Inventory complete: ReturnStatus=3758096642, 1047 ticks
5.985: Num Ticks for invent : 1047
6.032: KB971557 installation did not complete.
6.032: Update.exe extended error code = 0xe0000102


"Meinolf Weber [MVP-DS]" wrote in message
news:6cb2911d55608cc0002c2e0ef44@msnews.microsoft.com...
> Hello PeteD,
>
> SP2 is installed? Please copy the content from KB971557.log located in the
> WINDOWS directory here so we can have a look on it.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> I used windows update to install many times. Did not try manual
>> download and install. Here's the error on the application log after
>> failed installation
>>
>> Installation Failure: Windows failed to install the following update
>> with error 0x800f0102: Security update for Windows Server 2003 x64
>> Edition (KB971557)
>>
>> Thanks
>> PeteD
>> "Meinolf Weber [MVP-DS]" wrote in message
>> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>>
>>> Hello PeteD,
>>>
>>> Did you try it manual or from windowsupdate, if windowsupdate, which
>>> error
>>> code is displayed? The server runs SP2?
>>> Best regards
>>> Meinolf Weber
>>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>>> confers no rights.
>>> ** Please do NOT email, only reply to Newsgroups
>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>> Hi,
>>>>
>>>> I've been trying many times with this update on Windows 2003 R2 x64
>>>> with Exchange installed and always failed. Any ideas?
>>>>
>>>> Thanks
>>>> Pete
>
>
 
M

Meinolf Weber [MVP-DS]

Hello PeteD,

According to this message "Missing file sp2gdr\wow\wavifil32.dll" i would
try to download the patch manual and try again to install.

You find it here:
http://www.microsoft.com/downloads/details...9b-d8dfd989fda4

Additional stop the automatic update service and delete the C:\winodws\softwaredistribution
folder and start the service again. The folder structure will be rebuilt.
Sometimes broken updates are stored here that prevent installations of other
ones.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Sorry for the late response. I was out of the office.
>
> Yes. windows is SP2. The system 6-bit4 with E2K7 installed.
>
> Extract from the log file below
>
> [KB971557.log]
> 1.688:
> ======================================================================
> ==========
> 1.688: 2009/09/13 18:30:32.566 (local)
> 1.688:
> C:WINDOWSSoftwareDistributionDownloadcf0ce44c890f0118a248d87121cf0
> d91updateupdate.exe
> (version 6.3.4.1)
> 1.688: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 1.704: Hotfix started with following command line: -q -z -er
> /ParentInfo:658245734d97f64e8579731e00b86337
> 1.704: In Function GetBuildType, line 1170, RegQueryValueEx failed
> with
> error 0x2
> 4.891: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
> with
> error 0x2
> 4.891: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
> with
> error 0x2
> 4.891: DoInstallation: CleanPFR failed: 0x2
> 4.891: In Function GetBuildType, line 1170, RegQueryValueEx failed
> with
> error 0x2
> 4.891: SetProductTypes: InfProductBuildType=BuildType.IA
> 4.891: SetAltOsLoaderPath: No section uses DirId 65701 done.
> 4.938: DoInstallation: FetchSourceURL for
> c:windowssoftwaredistributiondownloadcf0ce44c890f0118a248d87121cf0
> d91updateupdate_SP2GDR.inf
> failed
> 4.938: CreateUninstall = 1,Directory =
> C:WINDOWS$NtUninstallKB971557$
> 4.938: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed:
> 0xe0000102
> 4.969: BuildCabinetManifest: update.url absent
> 4.969: Starting AnalyzeComponents
> 4.969: AnalyzePhaseZero used 0 ticks
> 4.969: OEM file scan used 0 ticks
> 5.032: AnalyzePhaseOne: used 63 ticks
> 5.032: AnalyzeComponents: Hotpatch analysis disabled skipping.
> 5.032: AnalyzeComponents: Hotpatching is disabled.
> 5.032: FindFirstFile c:windows$hf_mig$*.*
> 5.454: KB971557 Setup encountered an error: The update.ver file is
> not
> correct.
> 5.594: KB971557 Setup encountered an error: The update.ver file is
> not
> correct.
> 5.813: KB971557 Setup encountered an error: The update.ver file is
> not
> correct.
> 5.969: AnalyzeForBranching used 0 ticks.
> 5.985: AnalyzePhaseTwo used 16 ticks
> 5.985: AnalyzePhaseThree used 0 ticks
> 5.985: AnalyzePhaseFive used 0 ticks
> 5.985: Missing file sp2gdrwowwavifil32.dll
> 5.985: KB971557 Setup encountered an error: To complete installation
> of
> KB971557, Setup requires an additional download. Please install
> KB971557
> again.
> 5.985: AnalyzePhaseSix used 0 ticks
> 5.985: AnalyzeComponents used 1016 ticks
> 5.985: Downloading 0 files
> 5.985: bPatchMode = FALSE
> 5.985: Inventory complete: ReturnStatus=3758096642, 1047 ticks
> 5.985: Num Ticks for invent : 1047
> 6.032: KB971557 installation did not complete.
> 6.032: Update.exe extended error code = 0xe0000102
> "Meinolf Weber [MVP-DS]" wrote in message
> news:6cb2911d55608cc0002c2e0ef44@msnews.microsoft.com...
>
>> Hello PeteD,
>>
>> SP2 is installed? Please copy the content from KB971557.log located
>> in the WINDOWS directory here so we can have a look on it.
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> ** Please do NOT email, only reply to Newsgroups
>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>> I used windows update to install many times. Did not try manual
>>> download and install. Here's the error on the application log after
>>> failed installation
>>>
>>> Installation Failure: Windows failed to install the following update
>>> with error 0x800f0102: Security update for Windows Server 2003 x64
>>> Edition (KB971557)
>>>
>>> Thanks
>>> PeteD
>>> "Meinolf Weber [MVP-DS]" wrote in message
>>> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>>>> Hello PeteD,
>>>>
>>>> Did you try it manual or from windowsupdate, if windowsupdate,
>>>> which
>>>> error
>>>> code is displayed? The server runs SP2?
>>>> Best regards
>>>> Meinolf Weber
>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>> and
>>>> confers no rights.
>>>> ** Please do NOT email, only reply to Newsgroups
>>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>> Hi,
>>>>>
>>>>> I've been trying many times with this update on Windows 2003 R2
>>>>> x64 with Exchange installed and always failed. Any ideas?
>>>>>
>>>>> Thanks
>>>>> Pete
 
P

PeteD

Will this require a restart?

Thanks

"Meinolf Weber [MVP-DS]" wrote in message
news:6cb2911d57ef8cc0328268fc3cb@msnews.microsoft.com...
> Hello PeteD,
>
> According to this message "Missing file sp2gdrwowwavifil32.dll" i would
> try to download the patch manual and try again to install.
>
> You find it here:
> http://www.microsoft.com/downloads/details...9b-d8dfd989fda4
>
> Additional stop the automatic update service and delete the
> C:winodwssoftwaredistribution folder and start the service again. The
> folder structure will be rebuilt. Sometimes broken updates are stored here
> that prevent installations of other ones.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> Sorry for the late response. I was out of the office.
>>
>> Yes. windows is SP2. The system 6-bit4 with E2K7 installed.
>>
>> Extract from the log file below
>>
>> [KB971557.log]
>> 1.688:
>> ======================================================================
>> ==========
>> 1.688: 2009/09/13 18:30:32.566 (local)
>> 1.688:
>> C:WINDOWSSoftwareDistributionDownloadcf0ce44c890f0118a248d87121cf0
>> d91updateupdate.exe
>> (version 6.3.4.1)
>> 1.688: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>> 1.704: Hotfix started with following command line: -q -z -er
>> /ParentInfo:658245734d97f64e8579731e00b86337
>> 1.704: In Function GetBuildType, line 1170, RegQueryValueEx failed
>> with
>> error 0x2
>> 4.891: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
>> with
>> error 0x2
>> 4.891: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
>> with
>> error 0x2
>> 4.891: DoInstallation: CleanPFR failed: 0x2
>> 4.891: In Function GetBuildType, line 1170, RegQueryValueEx failed
>> with
>> error 0x2
>> 4.891: SetProductTypes: InfProductBuildType=BuildType.IA
>> 4.891: SetAltOsLoaderPath: No section uses DirId 65701 done.
>> 4.938: DoInstallation: FetchSourceURL for
>> c:windowssoftwaredistributiondownloadcf0ce44c890f0118a248d87121cf0
>> d91updateupdate_SP2GDR.inf
>> failed
>> 4.938: CreateUninstall = 1,Directory =
>> C:WINDOWS$NtUninstallKB971557$
>> 4.938: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed:
>> 0xe0000102
>> 4.969: BuildCabinetManifest: update.url absent
>> 4.969: Starting AnalyzeComponents
>> 4.969: AnalyzePhaseZero used 0 ticks
>> 4.969: OEM file scan used 0 ticks
>> 5.032: AnalyzePhaseOne: used 63 ticks
>> 5.032: AnalyzeComponents: Hotpatch analysis disabled skipping.
>> 5.032: AnalyzeComponents: Hotpatching is disabled.
>> 5.032: FindFirstFile c:windows$hf_mig$*.*
>> 5.454: KB971557 Setup encountered an error: The update.ver file is
>> not
>> correct.
>> 5.594: KB971557 Setup encountered an error: The update.ver file is
>> not
>> correct.
>> 5.813: KB971557 Setup encountered an error: The update.ver file is
>> not
>> correct.
>> 5.969: AnalyzeForBranching used 0 ticks.
>> 5.985: AnalyzePhaseTwo used 16 ticks
>> 5.985: AnalyzePhaseThree used 0 ticks
>> 5.985: AnalyzePhaseFive used 0 ticks
>> 5.985: Missing file sp2gdrwowwavifil32.dll
>> 5.985: KB971557 Setup encountered an error: To complete installation
>> of
>> KB971557, Setup requires an additional download. Please install
>> KB971557
>> again.
>> 5.985: AnalyzePhaseSix used 0 ticks
>> 5.985: AnalyzeComponents used 1016 ticks
>> 5.985: Downloading 0 files
>> 5.985: bPatchMode = FALSE
>> 5.985: Inventory complete: ReturnStatus=3758096642, 1047 ticks
>> 5.985: Num Ticks for invent : 1047
>> 6.032: KB971557 installation did not complete.
>> 6.032: Update.exe extended error code = 0xe0000102
>> "Meinolf Weber [MVP-DS]" wrote in message
>> news:6cb2911d55608cc0002c2e0ef44@msnews.microsoft.com...
>>
>>> Hello PeteD,
>>>
>>> SP2 is installed? Please copy the content from KB971557.log located
>>> in the WINDOWS directory here so we can have a look on it.
>>>
>>> Best regards
>>>
>>> Meinolf Weber
>>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>>> confers no rights.
>>> ** Please do NOT email, only reply to Newsgroups
>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>> I used windows update to install many times. Did not try manual
>>>> download and install. Here's the error on the application log after
>>>> failed installation
>>>>
>>>> Installation Failure: Windows failed to install the following update
>>>> with error 0x800f0102: Security update for Windows Server 2003 x64
>>>> Edition (KB971557)
>>>>
>>>> Thanks
>>>> PeteD
>>>> "Meinolf Weber [MVP-DS]" wrote in message
>>>> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>>>>> Hello PeteD,
>>>>>
>>>>> Did you try it manual or from windowsupdate, if windowsupdate,
>>>>> which
>>>>> error
>>>>> code is displayed? The server runs SP2?
>>>>> Best regards
>>>>> Meinolf Weber
>>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>>> and
>>>>> confers no rights.
>>>>> ** Please do NOT email, only reply to Newsgroups
>>>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>>> Hi,
>>>>>>
>>>>>> I've been trying many times with this update on Windows 2003 R2
>>>>>> x64 with Exchange installed and always failed. Any ideas?
>>>>>>
>>>>>> Thanks
>>>>>> Pete
>
>
 
M

Meinolf Weber [MVP-DS]

Hello PeteD,

Deleting from the softwaredistribution, no, the patch maybe.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Will this require a restart?
>
> Thanks
>
> "Meinolf Weber [MVP-DS]" wrote in message
> news:6cb2911d57ef8cc0328268fc3cb@msnews.microsoft.com...
>
>> Hello PeteD,
>>
>> According to this message "Missing file sp2gdrwowwavifil32.dll" i
>> would try to download the patch manual and try again to install.
>>
>> You find it here:
>> http://www.microsoft.com/downloads/details...ylang=en&Family
>> ID=58a7c8d9-ec36-46a6-a89b-d8dfd989fda4
>> Additional stop the automatic update service and delete the
>> C:winodwssoftwaredistribution folder and start the service again.
>> The folder structure will be rebuilt. Sometimes broken updates are
>> stored here that prevent installations of other ones.
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> ** Please do NOT email, only reply to Newsgroups
>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>> Sorry for the late response. I was out of the office.
>>>
>>> Yes. windows is SP2. The system 6-bit4 with E2K7 installed.
>>>
>>> Extract from the log file below
>>>
>>> [KB971557.log]
>>> 1.688:
>>> ====================================================================
>>> ==
>>> ==========
>>> 1.688: 2009/09/13 18:30:32.566 (local)
>>> 1.688:
>>> C:WINDOWSSoftwareDistributionDownloadcf0ce44c890f0118a248d87121c
>>> f0
>>> d91updateupdate.exe
>>> (version 6.3.4.1)
>>> 1.688: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>> 1.704: Hotfix started with following command line: -q -z -er
>>> /ParentInfo:658245734d97f64e8579731e00b86337
>>> 1.704: In Function GetBuildType, line 1170, RegQueryValueEx failed
>>> with
>>> error 0x2
>>> 4.891: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
>>> with
>>> error 0x2
>>> 4.891: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
>>> with
>>> error 0x2
>>> 4.891: DoInstallation: CleanPFR failed: 0x2
>>> 4.891: In Function GetBuildType, line 1170, RegQueryValueEx failed
>>> with
>>> error 0x2
>>> 4.891: SetProductTypes: InfProductBuildType=BuildType.IA
>>> 4.891: SetAltOsLoaderPath: No section uses DirId 65701 done.
>>> 4.938: DoInstallation: FetchSourceURL for
>>> c:windowssoftwaredistributiondownloadcf0ce44c890f0118a248d87121c
>>> f0
>>> d91updateupdate_SP2GDR.inf
>>> failed
>>> 4.938: CreateUninstall = 1,Directory =
>>> C:WINDOWS$NtUninstallKB971557$
>>> 4.938: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll
>>> failed:
>>> 0xe0000102
>>> 4.969: BuildCabinetManifest: update.url absent
>>> 4.969: Starting AnalyzeComponents
>>> 4.969: AnalyzePhaseZero used 0 ticks
>>> 4.969: OEM file scan used 0 ticks
>>> 5.032: AnalyzePhaseOne: used 63 ticks
>>> 5.032: AnalyzeComponents: Hotpatch analysis disabled skipping.
>>> 5.032: AnalyzeComponents: Hotpatching is disabled.
>>> 5.032: FindFirstFile c:windows$hf_mig$*.*
>>> 5.454: KB971557 Setup encountered an error: The update.ver file is
>>> not
>>> correct.
>>> 5.594: KB971557 Setup encountered an error: The update.ver file is
>>> not
>>> correct.
>>> 5.813: KB971557 Setup encountered an error: The update.ver file is
>>> not
>>> correct.
>>> 5.969: AnalyzeForBranching used 0 ticks.
>>> 5.985: AnalyzePhaseTwo used 16 ticks
>>> 5.985: AnalyzePhaseThree used 0 ticks
>>> 5.985: AnalyzePhaseFive used 0 ticks
>>> 5.985: Missing file sp2gdrwowwavifil32.dll
>>> 5.985: KB971557 Setup encountered an error: To complete
>>> installation
>>> of
>>> KB971557, Setup requires an additional download. Please install
>>> KB971557
>>> again.
>>> 5.985: AnalyzePhaseSix used 0 ticks
>>> 5.985: AnalyzeComponents used 1016 ticks
>>> 5.985: Downloading 0 files
>>> 5.985: bPatchMode = FALSE
>>> 5.985: Inventory complete: ReturnStatus=3758096642, 1047 ticks
>>> 5.985: Num Ticks for invent : 1047
>>> 6.032: KB971557 installation did not complete.
>>> 6.032: Update.exe extended error code = 0xe0000102
>>> "Meinolf Weber [MVP-DS]" wrote in message
>>> news:6cb2911d55608cc0002c2e0ef44@msnews.microsoft.com...
>>>> Hello PeteD,
>>>>
>>>> SP2 is installed? Please copy the content from KB971557.log located
>>>> in the WINDOWS directory here so we can have a look on it.
>>>>
>>>> Best regards
>>>>
>>>> Meinolf Weber
>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>> and
>>>> confers no rights.
>>>> ** Please do NOT email, only reply to Newsgroups
>>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>> I used windows update to install many times. Did not try manual
>>>>> download and install. Here's the error on the application log
>>>>> after failed installation
>>>>>
>>>>> Installation Failure: Windows failed to install the following
>>>>> update with error 0x800f0102: Security update for Windows Server
>>>>> 2003 x64 Edition (KB971557)
>>>>>
>>>>> Thanks
>>>>> PeteD
>>>>> "Meinolf Weber [MVP-DS]" wrote in message
>>>>> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>>>>>> Hello PeteD,
>>>>>>
>>>>>> Did you try it manual or from windowsupdate, if windowsupdate,
>>>>>> which
>>>>>> error
>>>>>> code is displayed? The server runs SP2?
>>>>>> Best regards
>>>>>> Meinolf Weber
>>>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>>>> and
>>>>>> confers no rights.
>>>>>> ** Please do NOT email, only reply to Newsgroups
>>>>>> ** HELP us help YOU!!!
>>>>>> http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>>>> Hi,
>>>>>>>
>>>>>>> I've been trying many times with this update on Windows 2003 R2
>>>>>>> x64 with Exchange installed and always failed. Any ideas?
>>>>>>>
>>>>>>> Thanks
>>>>>>> Pete
 
P

PeteD

I deleted that particular patch from the softwaredistribution folder and
also downloaded and installed it manually and seemed t work.

Thanks

"Meinolf Weber [MVP-DS]" wrote in message
news:6cb2911d59338cc03f01b3b7327@msnews.microsoft.com...
> Hello PeteD,
>
> Deleting from the softwaredistribution, no, the patch maybe.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> Will this require a restart?
>>
>> Thanks
>>
>> "Meinolf Weber [MVP-DS]" wrote in message
>> news:6cb2911d57ef8cc0328268fc3cb@msnews.microsoft.com...
>>
>>> Hello PeteD,
>>>
>>> According to this message "Missing file sp2gdrwowwavifil32.dll" i
>>> would try to download the patch manual and try again to install.
>>>
>>> You find it here:
>>> http://www.microsoft.com/downloads/details...ylang=en&Family
>>> ID=58a7c8d9-ec36-46a6-a89b-d8dfd989fda4
>>> Additional stop the automatic update service and delete the
>>> C:winodwssoftwaredistribution folder and start the service again.
>>> The folder structure will be rebuilt. Sometimes broken updates are
>>> stored here that prevent installations of other ones.
>>>
>>> Best regards
>>>
>>> Meinolf Weber
>>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>>> confers no rights.
>>> ** Please do NOT email, only reply to Newsgroups
>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>> Sorry for the late response. I was out of the office.
>>>>
>>>> Yes. windows is SP2. The system 6-bit4 with E2K7 installed.
>>>>
>>>> Extract from the log file below
>>>>
>>>> [KB971557.log]
>>>> 1.688:
>>>> ====================================================================
>>>> ==
>>>> ==========
>>>> 1.688: 2009/09/13 18:30:32.566 (local)
>>>> 1.688:
>>>> C:WINDOWSSoftwareDistributionDownloadcf0ce44c890f0118a248d87121c
>>>> f0
>>>> d91updateupdate.exe
>>>> (version 6.3.4.1)
>>>> 1.688: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>>> 1.704: Hotfix started with following command line: -q -z -er
>>>> /ParentInfo:658245734d97f64e8579731e00b86337
>>>> 1.704: In Function GetBuildType, line 1170, RegQueryValueEx failed
>>>> with
>>>> error 0x2
>>>> 4.891: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
>>>> with
>>>> error 0x2
>>>> 4.891: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
>>>> with
>>>> error 0x2
>>>> 4.891: DoInstallation: CleanPFR failed: 0x2
>>>> 4.891: In Function GetBuildType, line 1170, RegQueryValueEx failed
>>>> with
>>>> error 0x2
>>>> 4.891: SetProductTypes: InfProductBuildType=BuildType.IA
>>>> 4.891: SetAltOsLoaderPath: No section uses DirId 65701 done.
>>>> 4.938: DoInstallation: FetchSourceURL for
>>>> c:windowssoftwaredistributiondownloadcf0ce44c890f0118a248d87121c
>>>> f0
>>>> d91updateupdate_SP2GDR.inf
>>>> failed
>>>> 4.938: CreateUninstall = 1,Directory =
>>>> C:WINDOWS$NtUninstallKB971557$
>>>> 4.938: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll
>>>> failed:
>>>> 0xe0000102
>>>> 4.969: BuildCabinetManifest: update.url absent
>>>> 4.969: Starting AnalyzeComponents
>>>> 4.969: AnalyzePhaseZero used 0 ticks
>>>> 4.969: OEM file scan used 0 ticks
>>>> 5.032: AnalyzePhaseOne: used 63 ticks
>>>> 5.032: AnalyzeComponents: Hotpatch analysis disabled skipping.
>>>> 5.032: AnalyzeComponents: Hotpatching is disabled.
>>>> 5.032: FindFirstFile c:windows$hf_mig$*.*
>>>> 5.454: KB971557 Setup encountered an error: The update.ver file is
>>>> not
>>>> correct.
>>>> 5.594: KB971557 Setup encountered an error: The update.ver file is
>>>> not
>>>> correct.
>>>> 5.813: KB971557 Setup encountered an error: The update.ver file is
>>>> not
>>>> correct.
>>>> 5.969: AnalyzeForBranching used 0 ticks.
>>>> 5.985: AnalyzePhaseTwo used 16 ticks
>>>> 5.985: AnalyzePhaseThree used 0 ticks
>>>> 5.985: AnalyzePhaseFive used 0 ticks
>>>> 5.985: Missing file sp2gdrwowwavifil32.dll
>>>> 5.985: KB971557 Setup encountered an error: To complete
>>>> installation
>>>> of
>>>> KB971557, Setup requires an additional download. Please install
>>>> KB971557
>>>> again.
>>>> 5.985: AnalyzePhaseSix used 0 ticks
>>>> 5.985: AnalyzeComponents used 1016 ticks
>>>> 5.985: Downloading 0 files
>>>> 5.985: bPatchMode = FALSE
>>>> 5.985: Inventory complete: ReturnStatus=3758096642, 1047 ticks
>>>> 5.985: Num Ticks for invent : 1047
>>>> 6.032: KB971557 installation did not complete.
>>>> 6.032: Update.exe extended error code = 0xe0000102
>>>> "Meinolf Weber [MVP-DS]" wrote in message
>>>> news:6cb2911d55608cc0002c2e0ef44@msnews.microsoft.com...
>>>>> Hello PeteD,
>>>>>
>>>>> SP2 is installed? Please copy the content from KB971557.log located
>>>>> in the WINDOWS directory here so we can have a look on it.
>>>>>
>>>>> Best regards
>>>>>
>>>>> Meinolf Weber
>>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>>> and
>>>>> confers no rights.
>>>>> ** Please do NOT email, only reply to Newsgroups
>>>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>>> I used windows update to install many times. Did not try manual
>>>>>> download and install. Here's the error on the application log
>>>>>> after failed installation
>>>>>>
>>>>>> Installation Failure: Windows failed to install the following
>>>>>> update with error 0x800f0102: Security update for Windows Server
>>>>>> 2003 x64 Edition (KB971557)
>>>>>>
>>>>>> Thanks
>>>>>> PeteD
>>>>>> "Meinolf Weber [MVP-DS]" wrote in message
>>>>>> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>>>>>>> Hello PeteD,
>>>>>>>
>>>>>>> Did you try it manual or from windowsupdate, if windowsupdate,
>>>>>>> which
>>>>>>> error
>>>>>>> code is displayed? The server runs SP2?
>>>>>>> Best regards
>>>>>>> Meinolf Weber
>>>>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>>>>> and
>>>>>>> confers no rights.
>>>>>>> ** Please do NOT email, only reply to Newsgroups
>>>>>>> ** HELP us help YOU!!!
>>>>>>> http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I've been trying many times with this update on Windows 2003 R2
>>>>>>>> x64 with Exchange installed and always failed. Any ideas?
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Pete
>
>
 
M

Meinolf Weber [MVP-DS]

Hello PeteD,

Nice to hear, thanks for the feedback.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> I deleted that particular patch from the softwaredistribution folder
> and also downloaded and installed it manually and seemed t work.
>
> Thanks
>
> "Meinolf Weber [MVP-DS]" wrote in message
> news:6cb2911d59338cc03f01b3b7327@msnews.microsoft.com...
>
>> Hello PeteD,
>>
>> Deleting from the softwaredistribution, no, the patch maybe.
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> ** Please do NOT email, only reply to Newsgroups
>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>> Will this require a restart?
>>>
>>> Thanks
>>>
>>> "Meinolf Weber [MVP-DS]" wrote in message
>>> news:6cb2911d57ef8cc0328268fc3cb@msnews.microsoft.com...
>>>
>>>> Hello PeteD,
>>>>
>>>> According to this message "Missing file sp2gdrwowwavifil32.dll" i
>>>> would try to download the patch manual and try again to install.
>>>>
>>>> You find it here:
>>>> http://www.microsoft.com/downloads/details...laylang=en&Fami
>>>> ly
>>>> ID=58a7c8d9-ec36-46a6-a89b-d8dfd989fda4
>>>> Additional stop the automatic update service and delete the
>>>> C:winodwssoftwaredistribution folder and start the service again.
>>>> The folder structure will be rebuilt. Sometimes broken updates are
>>>> stored here that prevent installations of other ones.
>>>> Best regards
>>>>
>>>> Meinolf Weber
>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>> and
>>>> confers no rights.
>>>> ** Please do NOT email, only reply to Newsgroups
>>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>> Sorry for the late response. I was out of the office.
>>>>>
>>>>> Yes. windows is SP2. The system 6-bit4 with E2K7 installed.
>>>>>
>>>>> Extract from the log file below
>>>>>
>>>>> [KB971557.log]
>>>>> 1.688:
>>>>> ==================================================================
>>>>> ==
>>>>> ==
>>>>> ==========
>>>>> 1.688: 2009/09/13 18:30:32.566 (local)
>>>>> 1.688:
>>>>> C:WINDOWSSoftwareDistributionDownloadcf0ce44c890f0118a248d8712
>>>>> 1c
>>>>> f0
>>>>> d91updateupdate.exe
>>>>> (version 6.3.4.1)
>>>>> 1.688: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>>>> 1.704: Hotfix started with following command line: -q -z -er
>>>>> /ParentInfo:658245734d97f64e8579731e00b86337
>>>>> 1.704: In Function GetBuildType, line 1170, RegQueryValueEx failed
>>>>> with
>>>>> error 0x2
>>>>> 4.891: In Function TestVolatileFlag, line 12013, RegOpenKeyEx
>>>>> failed
>>>>> with
>>>>> error 0x2
>>>>> 4.891: In Function TestVolatileFlag, line 12045, RegOpenKeyEx
>>>>> failed
>>>>> with
>>>>> error 0x2
>>>>> 4.891: DoInstallation: CleanPFR failed: 0x2
>>>>> 4.891: In Function GetBuildType, line 1170, RegQueryValueEx failed
>>>>> with
>>>>> error 0x2
>>>>> 4.891: SetProductTypes: InfProductBuildType=BuildType.IA
>>>>> 4.891: SetAltOsLoaderPath: No section uses DirId 65701 done.
>>>>> 4.938: DoInstallation: FetchSourceURL for
>>>>> c:windowssoftwaredistributiondownloadcf0ce44c890f0118a248d8712
>>>>> 1c
>>>>> f0
>>>>> d91updateupdate_SP2GDR.inf
>>>>> failed
>>>>> 4.938: CreateUninstall = 1,Directory =
>>>>> C:WINDOWS$NtUninstallKB971557$
>>>>> 4.938: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll
>>>>> failed:
>>>>> 0xe0000102
>>>>> 4.969: BuildCabinetManifest: update.url absent
>>>>> 4.969: Starting AnalyzeComponents
>>>>> 4.969: AnalyzePhaseZero used 0 ticks
>>>>> 4.969: OEM file scan used 0 ticks
>>>>> 5.032: AnalyzePhaseOne: used 63 ticks
>>>>> 5.032: AnalyzeComponents: Hotpatch analysis disabled skipping.
>>>>> 5.032: AnalyzeComponents: Hotpatching is disabled.
>>>>> 5.032: FindFirstFile c:windows$hf_mig$*.*
>>>>> 5.454: KB971557 Setup encountered an error: The update.ver file
>>>>> is
>>>>> not
>>>>> correct.
>>>>> 5.594: KB971557 Setup encountered an error: The update.ver file
>>>>> is
>>>>> not
>>>>> correct.
>>>>> 5.813: KB971557 Setup encountered an error: The update.ver file
>>>>> is
>>>>> not
>>>>> correct.
>>>>> 5.969: AnalyzeForBranching used 0 ticks.
>>>>> 5.985: AnalyzePhaseTwo used 16 ticks
>>>>> 5.985: AnalyzePhaseThree used 0 ticks
>>>>> 5.985: AnalyzePhaseFive used 0 ticks
>>>>> 5.985: Missing file sp2gdrwowwavifil32.dll
>>>>> 5.985: KB971557 Setup encountered an error: To complete
>>>>> installation
>>>>> of
>>>>> KB971557, Setup requires an additional download. Please install
>>>>> KB971557
>>>>> again.
>>>>> 5.985: AnalyzePhaseSix used 0 ticks
>>>>> 5.985: AnalyzeComponents used 1016 ticks
>>>>> 5.985: Downloading 0 files
>>>>> 5.985: bPatchMode = FALSE
>>>>> 5.985: Inventory complete: ReturnStatus=3758096642, 1047 ticks
>>>>> 5.985: Num Ticks for invent : 1047
>>>>> 6.032: KB971557 installation did not complete.
>>>>> 6.032: Update.exe extended error code = 0xe0000102
>>>>> "Meinolf Weber [MVP-DS]" wrote in message
>>>>> news:6cb2911d55608cc0002c2e0ef44@msnews.microsoft.com...
>>>>>> Hello PeteD,
>>>>>>
>>>>>> SP2 is installed? Please copy the content from KB971557.log
>>>>>> located in the WINDOWS directory here so we can have a look on
>>>>>> it.
>>>>>>
>>>>>> Best regards
>>>>>>
>>>>>> Meinolf Weber
>>>>>> Disclaimer: This posting is provided "AS IS" with no warranties,
>>>>>> and
>>>>>> confers no rights.
>>>>>> ** Please do NOT email, only reply to Newsgroups
>>>>>> ** HELP us help YOU!!!
>>>>>> http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>>>> I used windows update to install many times. Did not try manual
>>>>>>> download and install. Here's the error on the application log
>>>>>>> after failed installation
>>>>>>>
>>>>>>> Installation Failure: Windows failed to install the following
>>>>>>> update with error 0x800f0102: Security update for Windows Server
>>>>>>> 2003 x64 Edition (KB971557)
>>>>>>>
>>>>>>> Thanks
>>>>>>> PeteD
>>>>>>> "Meinolf Weber [MVP-DS]" wrote in
>>>>>>> message
>>>>>>> news:6cb2911d54548cbff3c63f8f64f@msnews.microsoft.com...
>>>>>>>> Hello PeteD,
>>>>>>>>
>>>>>>>> Did you try it manual or from windowsupdate, if windowsupdate,
>>>>>>>> which
>>>>>>>> error
>>>>>>>> code is displayed? The server runs SP2?
>>>>>>>> Best regards
>>>>>>>> Meinolf Weber
>>>>>>>> Disclaimer: This posting is provided "AS IS" with no
>>>>>>>> warranties,
>>>>>>>> and
>>>>>>>> confers no rights.
>>>>>>>> ** Please do NOT email, only reply to Newsgroups
>>>>>>>> ** HELP us help YOU!!!
>>>>>>>> http://www.blakjak.demon.co.uk/mul_crss.htm
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> I've been trying many times with this update on Windows 2003
>>>>>>>>> R2 x64 with Exchange installed and always failed. Any ideas?
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Pete
 
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