Windows remote access

[Zee]

i am looking for a solution to manage/view/take control of users PC's if
needed. obviously the first thing that come to mind is MS Remote Desktop
Connection, we also RDC for connecting to our servers.
1.however for some reason i cannot connect to users pc using this method!
what could be wrong.? RDC is enabled and Domain admins are given the right to
access.
2.secoundly i do not think that this tool allows me to just watch the user
without logging him/her off and logging in with administrator username, am i
correct?
3.does anybody suggest a good tool for this job, i am familiar with pc
anywhere but would rather using a free (if possible) and lightweight tool for
this!

btw this is purely for helpdesk purposes and we are running ADS on a Windows
2008 STD server. clients are running XP Pro.

many thanks in advance.

 

[Pegasus [MVP]]

"Zee" wrote in message
news:7C8AC975-9910-4D83-9091-AFE6D111DBFB@microsoft.com...
>i am looking for a solution to manage/view/take control of users PC's if
> needed. obviously the first thing that come to mind is MS Remote Desktop
> Connection, we also RDC for connecting to our servers.
> 1.however for some reason i cannot connect to users pc using this method!
> what could be wrong.? RDC is enabled and Domain admins are given the right
> to
> access.
> 2.secoundly i do not think that this tool allows me to just watch the user
> without logging him/her off and logging in with administrator username, am
> i
> correct?
> 3.does anybody suggest a good tool for this job, i am familiar with pc
> anywhere but would rather using a free (if possible) and lightweight tool
> for
> this!
>
> btw this is purely for helpdesk purposes and we are running ADS on a
> Windows
> 2008 STD server. clients are running XP Pro.
>
> many thanks in advance.

If you wish to interact with a user's session then you could use a tool such
as WinVNC.

 

[Brooke Justice]

You can also use the built in Remote Assistance by Offering Remote
Assistance. It works very well, but takes a minute to come up initially.
Also, the user on the other end has to be there to accept your offer.

Here are a couple of links. Mr. Petri wrote a good article about it
http://www.petri.co.il/offer_remote_assist..._windows_xp.htm, and MS has
several, this one explains how to configure it,
http://support.microsoft.com/kb/301527. Easiest if you use a GPO to
configure it.


hth,
Brooke


"Pegasus [MVP]" wrote in message
news:eiC$vfSNKHA.1372@TK2MSFTNGP02.phx.gbl...
>
> "Zee" wrote in message
> news:7C8AC975-9910-4D83-9091-AFE6D111DBFB@microsoft.com...
>>i am looking for a solution to manage/view/take control of users PC's if
>> needed. obviously the first thing that come to mind is MS Remote Desktop
>> Connection, we also RDC for connecting to our servers.
>> 1.however for some reason i cannot connect to users pc using this method!
>> what could be wrong.? RDC is enabled and Domain admins are given the
>> right to
>> access.
>> 2.secoundly i do not think that this tool allows me to just watch the
>> user
>> without logging him/her off and logging in with administrator username,
>> am i
>> correct?
>> 3.does anybody suggest a good tool for this job, i am familiar with pc
>> anywhere but would rather using a free (if possible) and lightweight tool
>> for
>> this!
>>
>> btw this is purely for helpdesk purposes and we are running ADS on a
>> Windows
>> 2008 STD server. clients are running XP Pro.
>>
>> many thanks in advance.
>
> If you wish to interact with a user's session then you could use a tool
> such as WinVNC.
>

 

[DaveMills]

On Mon, 14 Sep 2009 02:50:01 -0700, Zee wrote:

>i am looking for a solution to manage/view/take control of users PC's if
>needed. obviously the first thing that come to mind is MS Remote Desktop
>Connection, we also RDC for connecting to our servers.
>1.however for some reason i cannot connect to users pc using this method!
>what could be wrong.? RDC is enabled and Domain admins are given the right to
>access.
Not much to go on. What error?

>2.secoundly i do not think that this tool allows me to just watch the user
>without logging him/her off and logging in with administrator username, am i
>correct?

Correct, but you can connect to the session with his permission and help him.
This is done via the help system but can also be initiated from the help desk
PC. I found a command to do this but do not have it to hand.

>3.does anybody suggest a good tool for this job, i am familiar with pc
>anywhere but would rather using a free (if possible) and lightweight tool for
>this!
>
>btw this is purely for helpdesk purposes and we are running ADS on a Windows
>2008 STD server. clients are running XP Pro.
>
>many thanks in advance.
--
Dave Mills
There are 10 types of people, those that understand binary and those that don't.

 

[Dragon]

Try RAdmin from RAdmin.com.

Nice software that allows you to remote control, remote viewing, text chat,
and file transfer etc.


"Zee" wrote in message
news:7C8AC975-9910-4D83-9091-AFE6D111DBFB@microsoft.com...
>i am looking for a solution to manage/view/take control of users PC's if
> needed. obviously the first thing that come to mind is MS Remote Desktop
> Connection, we also RDC for connecting to our servers.
> 1.however for some reason i cannot connect to users pc using this method!
> what could be wrong.? RDC is enabled and Domain admins are given the right
> to
> access.
> 2.secoundly i do not think that this tool allows me to just watch the user
> without logging him/her off and logging in with administrator username, am
> i
> correct?
> 3.does anybody suggest a good tool for this job, i am familiar with pc
> anywhere but would rather using a free (if possible) and lightweight tool
> for
> this!
>
> btw this is purely for helpdesk purposes and we are running ADS on a
> Windows
> 2008 STD server. clients are running XP Pro.
>
> many thanks in advance.