Why no entry in Win 7 Device Manager for my DVD?

S

Stan Kay

I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
missing an entry for DVD/CD-ROM drives.

I have established the following:-

1. Upon boot the BIOS detects my DVD drive.
2. I can boot from my DVD drive to restore images etc.
3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
Manager

I think (please correct me if I am wrong) that these tests prove the
following:-

1. There is nothing wrong with my BIOS
2. There is nothing wrong with my DVD drive
3. The problem is that Windows 7 does not see my DVD drive

My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware version
1.29 (The latest available from Pioneer).

I have failed with numerous solutions obtained from the web:-

1. Enter the Registry and remove "Upper" and "Lower" filters and reboot. I
do not have such entries in the Registry.
2. Delete the DVD drive from Device Manager and reboot so that the device
is automatically detected and the correct driver installed. I have no entry
in Device Manager.
3. Update the DVD Firmware. It is the latest firmware - even it were not,
I cannot install a firmware update because Windows 7 tells me that I do not
have a DVD drive.
4. Use Device Manager to add legacy hardware. The automatic system cannot
find new hardware
5. Choose the hardware category I want to install. Unfortunately, none of
the categories offered is a DVD drive.

Can anyone please suggest how I might resolve this infuriating problem?
 
D

Dominic Payer

A motherboard BIOS update is the probable solution. It appears that the
BIOS is not identifying the drive to Windows 7 in the way W7 requires.

Are there reports of similar problems with your motherboard?



On 11/10/2009 19:47, Stan Kay wrote:
> I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
> missing an entry for DVD/CD-ROM drives.
>
> I have established the following:-
>
> 1. Upon boot the BIOS detects my DVD drive.
> 2. I can boot from my DVD drive to restore images etc.
> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
> Manager
>
> I think (please correct me if I am wrong) that these tests prove the
> following:-
>
> 1. There is nothing wrong with my BIOS
> 2. There is nothing wrong with my DVD drive
> 3. The problem is that Windows 7 does not see my DVD drive
>
> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
> version 1.29 (The latest available from Pioneer).
>
> I have failed with numerous solutions obtained from the web:-
>
> 1. Enter the Registry and remove "Upper" and "Lower" filters and reboot.
> I do not have such entries in the Registry.
> 2. Delete the DVD drive from Device Manager and reboot so that the
> device is automatically detected and the correct driver installed. I
> have no entry in Device Manager.
> 3. Update the DVD Firmware. It is the latest firmware - even it were
> not, I cannot install a firmware update because Windows 7 tells me that
> I do not have a DVD drive.
> 4. Use Device Manager to add legacy hardware. The automatic system
> cannot find new hardware
> 5. Choose the hardware category I want to install. Unfortunately, none
> of the categories offered is a DVD drive.
>
> Can anyone please suggest how I might resolve this infuriating problem?
>
>
 
S

Stan Kay

Dominic,

I can find no issues with my ASUS P5B Premium motherboard and (I checked ten
minutes ago) ASUS have not issued a BIOS update since my current version
1102 was released on 14th July 2008.



"Dominic Payer" wrote in message
news:ek5xccqSKHA.4692@TK2MSFTNGP06.phx.gbl...
> A motherboard BIOS update is the probable solution. It appears that the
> BIOS is not identifying the drive to Windows 7 in the way W7 requires.
>
> Are there reports of similar problems with your motherboard?
>
>
>
> On 11/10/2009 19:47, Stan Kay wrote:
>> I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
>> missing an entry for DVD/CD-ROM drives.
>>
>> I have established the following:-
>>
>> 1. Upon boot the BIOS detects my DVD drive.
>> 2. I can boot from my DVD drive to restore images etc.
>> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
>> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
>> Manager
>>
>> I think (please correct me if I am wrong) that these tests prove the
>> following:-
>>
>> 1. There is nothing wrong with my BIOS
>> 2. There is nothing wrong with my DVD drive
>> 3. The problem is that Windows 7 does not see my DVD drive
>>
>> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
>> version 1.29 (The latest available from Pioneer).
>>
>> I have failed with numerous solutions obtained from the web:-
>>
>> 1. Enter the Registry and remove "Upper" and "Lower" filters and reboot.
>> I do not have such entries in the Registry.
>> 2. Delete the DVD drive from Device Manager and reboot so that the
>> device is automatically detected and the correct driver installed. I
>> have no entry in Device Manager.
>> 3. Update the DVD Firmware. It is the latest firmware - even it were
>> not, I cannot install a firmware update because Windows 7 tells me that
>> I do not have a DVD drive.
>> 4. Use Device Manager to add legacy hardware. The automatic system
>> cannot find new hardware
>> 5. Choose the hardware category I want to install. Unfortunately, none
>> of the categories offered is a DVD drive.
>>
>> Can anyone please suggest how I might resolve this infuriating problem?
>>
>>
 
D

Dominic Payer

There is a beta 1201 BIOS for the board which I suggest you try.
http://www.asus.com/product.aspx?P_ID=EIK5...ontent=download

Also,
http://vip.asus.com/forum/view.aspx?id=200...SLanguage=en-us
suggests that the problem may be solved by setting the board to SATA
AHCI mode.


On 11/10/2009 22:10, Stan Kay wrote:
> Dominic,
>
> I can find no issues with my ASUS P5B Premium motherboard and (I checked
> ten minutes ago) ASUS have not issued a BIOS update since my current
> version 1102 was released on 14th July 2008.
>
>
>
> "Dominic Payer" wrote in message
> news:ek5xccqSKHA.4692@TK2MSFTNGP06.phx.gbl...
>> A motherboard BIOS update is the probable solution. It appears that
>> the BIOS is not identifying the drive to Windows 7 in the way W7
>> requires.
>>
>> Are there reports of similar problems with your motherboard?
>>
>>
>>
>> On 11/10/2009 19:47, Stan Kay wrote:
>>> I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
>>> missing an entry for DVD/CD-ROM drives.
>>>
>>> I have established the following:-
>>>
>>> 1. Upon boot the BIOS detects my DVD drive.
>>> 2. I can boot from my DVD drive to restore images etc.
>>> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
>>> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
>>> Manager
>>>
>>> I think (please correct me if I am wrong) that these tests prove the
>>> following:-
>>>
>>> 1. There is nothing wrong with my BIOS
>>> 2. There is nothing wrong with my DVD drive
>>> 3. The problem is that Windows 7 does not see my DVD drive
>>>
>>> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
>>> version 1.29 (The latest available from Pioneer).
>>>
>>> I have failed with numerous solutions obtained from the web:-
>>>
>>> 1. Enter the Registry and remove "Upper" and "Lower" filters and reboot.
>>> I do not have such entries in the Registry.
>>> 2. Delete the DVD drive from Device Manager and reboot so that the
>>> device is automatically detected and the correct driver installed. I
>>> have no entry in Device Manager.
>>> 3. Update the DVD Firmware. It is the latest firmware - even it were
>>> not, I cannot install a firmware update because Windows 7 tells me that
>>> I do not have a DVD drive.
>>> 4. Use Device Manager to add legacy hardware. The automatic system
>>> cannot find new hardware
>>> 5. Choose the hardware category I want to install. Unfortunately, none
>>> of the categories offered is a DVD drive.
>>>
>>> Can anyone please suggest how I might resolve this infuriating problem?
>>>
>>>
 
C

Carlos

Stan,
What happens if you go to right click on your PC (icon on desktop) and
choose "Manage"?
Does your DVD drive show up there?
Does it need a drive letter?
I have Win 7 in Spanish so my translation might differ from yours.
If you can't find any clues there then:
1.- Power off your PC.
2.- Disconnet the IDE cable from your DVD drive.
3.- Power up your PC and let it "see" that there is no DVD drive.
4.- Power off your PC.
5.- Connect the IDE cable to your DVD drive.
6.- Power up your PC. The DVD drive should now be "viewable".

Carlos

"Stan Kay" wrote:

> I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
> missing an entry for DVD/CD-ROM drives.
>
> I have established the following:-
>
> 1. Upon boot the BIOS detects my DVD drive.
> 2. I can boot from my DVD drive to restore images etc.
> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
> Manager
>
> I think (please correct me if I am wrong) that these tests prove the
> following:-
>
> 1. There is nothing wrong with my BIOS
> 2. There is nothing wrong with my DVD drive
> 3. The problem is that Windows 7 does not see my DVD drive
>
> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware version
> 1.29 (The latest available from Pioneer).
>
> I have failed with numerous solutions obtained from the web:-
>
> 1. Enter the Registry and remove "Upper" and "Lower" filters and reboot. I
> do not have such entries in the Registry.
> 2. Delete the DVD drive from Device Manager and reboot so that the device
> is automatically detected and the correct driver installed. I have no entry
> in Device Manager.
> 3. Update the DVD Firmware. It is the latest firmware - even it were not,
> I cannot install a firmware update because Windows 7 tells me that I do not
> have a DVD drive.
> 4. Use Device Manager to add legacy hardware. The automatic system cannot
> find new hardware
> 5. Choose the hardware category I want to install. Unfortunately, none of
> the categories offered is a DVD drive.
>
> Can anyone please suggest how I might resolve this infuriating problem?
>
>
>
 
S

Stan Kay

Dominic,

The ASUS site I am using does not show the 1201 BIOS so I am delighted that
you have found this. Many thanks.

I will try the new BIOS and, if necessary, the SATA AHCI mode and report
back.

"Dominic Payer" wrote in message
news:us436BsSKHA.4592@TK2MSFTNGP06.phx.gbl...
> There is a beta 1201 BIOS for the board which I suggest you try.
> http://www.asus.com/product.aspx?P_ID=EIK5...ontent=download
>
> Also,
> http://vip.asus.com/forum/view.aspx?id=200...SLanguage=en-us
> suggests that the problem may be solved by setting the board to SATA AHCI
> mode.
>
>
> On 11/10/2009 22:10, Stan Kay wrote:
>> Dominic,
>>
>> I can find no issues with my ASUS P5B Premium motherboard and (I checked
>> ten minutes ago) ASUS have not issued a BIOS update since my current
>> version 1102 was released on 14th July 2008.
>>
>>
>>
>> "Dominic Payer" wrote in message
>> news:ek5xccqSKHA.4692@TK2MSFTNGP06.phx.gbl...
>>> A motherboard BIOS update is the probable solution. It appears that
>>> the BIOS is not identifying the drive to Windows 7 in the way W7
>>> requires.
>>>
>>> Are there reports of similar problems with your motherboard?
>>>
>>>
>>>
>>> On 11/10/2009 19:47, Stan Kay wrote:
>>>> I am using Windows 7 Ultimate 64 bit and find that the Device Manager
>>>> is
>>>> missing an entry for DVD/CD-ROM drives.
>>>>
>>>> I have established the following:-
>>>>
>>>> 1. Upon boot the BIOS detects my DVD drive.
>>>> 2. I can boot from my DVD drive to restore images etc.
>>>> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
>>>> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
>>>> Manager
>>>>
>>>> I think (please correct me if I am wrong) that these tests prove the
>>>> following:-
>>>>
>>>> 1. There is nothing wrong with my BIOS
>>>> 2. There is nothing wrong with my DVD drive
>>>> 3. The problem is that Windows 7 does not see my DVD drive
>>>>
>>>> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
>>>> version 1.29 (The latest available from Pioneer).
>>>>
>>>> I have failed with numerous solutions obtained from the web:-
>>>>
>>>> 1. Enter the Registry and remove "Upper" and "Lower" filters and
>>>> reboot.
>>>> I do not have such entries in the Registry.
>>>> 2. Delete the DVD drive from Device Manager and reboot so that the
>>>> device is automatically detected and the correct driver installed. I
>>>> have no entry in Device Manager.
>>>> 3. Update the DVD Firmware. It is the latest firmware - even it were
>>>> not, I cannot install a firmware update because Windows 7 tells me that
>>>> I do not have a DVD drive.
>>>> 4. Use Device Manager to add legacy hardware. The automatic system
>>>> cannot find new hardware
>>>> 5. Choose the hardware category I want to install. Unfortunately, none
>>>> of the categories offered is a DVD drive.
>>>>
>>>> Can anyone please suggest how I might resolve this infuriating problem?
>>>>
>>>>
 
S

Stan Kay

Carlos,

I have tried the "Manage" option but I am afraid that does not show the DVD
player.

I will try the "Disconnect" option if the 1201 BIOS (see above) does not
work.

Many thanks for you help.

"Carlos" wrote in message
news:9B59E0BD-C4D4-40EE-BE9D-E2A99674F607@microsoft.com...
> Stan,
> What happens if you go to right click on your PC (icon on desktop) and
> choose "Manage"?
> Does your DVD drive show up there?
> Does it need a drive letter?
> I have Win 7 in Spanish so my translation might differ from yours.
> If you can't find any clues there then:
> 1.- Power off your PC.
> 2.- Disconnet the IDE cable from your DVD drive.
> 3.- Power up your PC and let it "see" that there is no DVD drive.
> 4.- Power off your PC.
> 5.- Connect the IDE cable to your DVD drive.
> 6.- Power up your PC. The DVD drive should now be "viewable".
>
> Carlos
>
> "Stan Kay" wrote:
>
>> I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
>> missing an entry for DVD/CD-ROM drives.
>>
>> I have established the following:-
>>
>> 1. Upon boot the BIOS detects my DVD drive.
>> 2. I can boot from my DVD drive to restore images etc.
>> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
>> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
>> Manager
>>
>> I think (please correct me if I am wrong) that these tests prove the
>> following:-
>>
>> 1. There is nothing wrong with my BIOS
>> 2. There is nothing wrong with my DVD drive
>> 3. The problem is that Windows 7 does not see my DVD drive
>>
>> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
>> version
>> 1.29 (The latest available from Pioneer).
>>
>> I have failed with numerous solutions obtained from the web:-
>>
>> 1. Enter the Registry and remove "Upper" and "Lower" filters and reboot.
>> I
>> do not have such entries in the Registry.
>> 2. Delete the DVD drive from Device Manager and reboot so that the
>> device
>> is automatically detected and the correct driver installed. I have no
>> entry
>> in Device Manager.
>> 3. Update the DVD Firmware. It is the latest firmware - even it were
>> not,
>> I cannot install a firmware update because Windows 7 tells me that I do
>> not
>> have a DVD drive.
>> 4. Use Device Manager to add legacy hardware. The automatic system
>> cannot
>> find new hardware
>> 5. Choose the hardware category I want to install. Unfortunately, none
>> of
>> the categories offered is a DVD drive.
>>
>> Can anyone please suggest how I might resolve this infuriating problem?
>>
>>
>>
 
S

Stan Kay

Dominic,

The 1201 BIOS is now installed but unfortunately it does not solve the
problem nor does the SATA AHCI.

I will try the suggestions that have been offered by others.

Many thanks for trying.

"Dominic Payer" wrote in message
news:us436BsSKHA.4592@TK2MSFTNGP06.phx.gbl...
> There is a beta 1201 BIOS for the board which I suggest you try.
> http://www.asus.com/product.aspx?P_ID=EIK5...ontent=download
>
> Also,
> http://vip.asus.com/forum/view.aspx?id=200...SLanguage=en-us
> suggests that the problem may be solved by setting the board to SATA AHCI
> mode.
>
>
> On 11/10/2009 22:10, Stan Kay wrote:
>> Dominic,
>>
>> I can find no issues with my ASUS P5B Premium motherboard and (I checked
>> ten minutes ago) ASUS have not issued a BIOS update since my current
>> version 1102 was released on 14th July 2008.
>>
>>
>>
>> "Dominic Payer" wrote in message
>> news:ek5xccqSKHA.4692@TK2MSFTNGP06.phx.gbl...
>>> A motherboard BIOS update is the probable solution. It appears that
>>> the BIOS is not identifying the drive to Windows 7 in the way W7
>>> requires.
>>>
>>> Are there reports of similar problems with your motherboard?
>>>
>>>
>>>
>>> On 11/10/2009 19:47, Stan Kay wrote:
>>>> I am using Windows 7 Ultimate 64 bit and find that the Device Manager
>>>> is
>>>> missing an entry for DVD/CD-ROM drives.
>>>>
>>>> I have established the following:-
>>>>
>>>> 1. Upon boot the BIOS detects my DVD drive.
>>>> 2. I can boot from my DVD drive to restore images etc.
>>>> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
>>>> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
>>>> Manager
>>>>
>>>> I think (please correct me if I am wrong) that these tests prove the
>>>> following:-
>>>>
>>>> 1. There is nothing wrong with my BIOS
>>>> 2. There is nothing wrong with my DVD drive
>>>> 3. The problem is that Windows 7 does not see my DVD drive
>>>>
>>>> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
>>>> version 1.29 (The latest available from Pioneer).
>>>>
>>>> I have failed with numerous solutions obtained from the web:-
>>>>
>>>> 1. Enter the Registry and remove "Upper" and "Lower" filters and
>>>> reboot.
>>>> I do not have such entries in the Registry.
>>>> 2. Delete the DVD drive from Device Manager and reboot so that the
>>>> device is automatically detected and the correct driver installed. I
>>>> have no entry in Device Manager.
>>>> 3. Update the DVD Firmware. It is the latest firmware - even it were
>>>> not, I cannot install a firmware update because Windows 7 tells me that
>>>> I do not have a DVD drive.
>>>> 4. Use Device Manager to add legacy hardware. The automatic system
>>>> cannot find new hardware
>>>> 5. Choose the hardware category I want to install. Unfortunately, none
>>>> of the categories offered is a DVD drive.
>>>>
>>>> Can anyone please suggest how I might resolve this infuriating problem?
>>>>
>>>>
 
S

Stan Kay

Carlos,

I am delighted to report that IDE cable disconnect/connect suggestion worked
and everything is now working correctly.

Many thanks for your suggestion.

"Carlos" wrote in message
news:9B59E0BD-C4D4-40EE-BE9D-E2A99674F607@microsoft.com...
> Stan,
> What happens if you go to right click on your PC (icon on desktop) and
> choose "Manage"?
> Does your DVD drive show up there?
> Does it need a drive letter?
> I have Win 7 in Spanish so my translation might differ from yours.
> If you can't find any clues there then:
> 1.- Power off your PC.
> 2.- Disconnet the IDE cable from your DVD drive.
> 3.- Power up your PC and let it "see" that there is no DVD drive.
> 4.- Power off your PC.
> 5.- Connect the IDE cable to your DVD drive.
> 6.- Power up your PC. The DVD drive should now be "viewable".
>
> Carlos
>
> "Stan Kay" wrote:
>
>> I am using Windows 7 Ultimate 64 bit and find that the Device Manager is
>> missing an entry for DVD/CD-ROM drives.
>>
>> I have established the following:-
>>
>> 1. Upon boot the BIOS detects my DVD drive.
>> 2. I can boot from my DVD drive to restore images etc.
>> 3. If I boot to Vista 64 bit my DVD drive appears in Device Manager
>> 4. If I boot to Windows 7 64 bit my DVD drive is missing from Device
>> Manager
>>
>> I think (please correct me if I am wrong) that these tests prove the
>> following:-
>>
>> 1. There is nothing wrong with my BIOS
>> 2. There is nothing wrong with my DVD drive
>> 3. The problem is that Windows 7 does not see my DVD drive
>>
>> My DVD drive is a Pioneer DVD-RW DVR-111D ATA device with firmware
>> version
>> 1.29 (The latest available from Pioneer).
>>
>> I have failed with numerous solutions obtained from the web:-
>>
>> 1. Enter the Registry and remove "Upper" and "Lower" filters and reboot.
>> I
>> do not have such entries in the Registry.
>> 2. Delete the DVD drive from Device Manager and reboot so that the
>> device
>> is automatically detected and the correct driver installed. I have no
>> entry
>> in Device Manager.
>> 3. Update the DVD Firmware. It is the latest firmware - even it were
>> not,
>> I cannot install a firmware update because Windows 7 tells me that I do
>> not
>> have a DVD drive.
>> 4. Use Device Manager to add legacy hardware. The automatic system
>> cannot
>> find new hardware
>> 5. Choose the hardware category I want to install. Unfortunately, none
>> of
>> the categories offered is a DVD drive.
>>
>> Can anyone please suggest how I might resolve this infuriating problem?
>>
>>
>>
 
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