SBS 2003 POP Connector eating emails

R

Ron Scott

Hello all -
I've searched this site and seen similar posts but cannot resolve my issue.
I have a newly installed 2003 sbs server with the POP3 connector configured
to deliver mail to users boxes. I am sure I have it set up correctly.
However nobody is recieving external mail. I tested a few accounts by
sending from hotmail, and my own home address, and nobdy recieves. The log
files do not show any errors, and I ran the troubleshooting procedures,
including telnet external server etc, all checked out ok.
Temporarily I added pop info back to everyones outlook 2003 and its all fine
now. But some people are saying they were sent mail in the past day or so and
its nowhere to be found. All the folders where mail should be stored are
empty. I am puzzled.

Two questions. First, the other day I brilliantly decided to install Outlook
2003 on the SBS server, then read it was not supported, so I removed it. Has
this changed something??
Second, I read somewhere something about routing. All my users use first
initial last name for their email, but first name only for server login. So a
user Bill is actually bill@abccompany.local, but his email address is
bsmith@abccompany.com (mail is hosted externally)

Am I missing something? A little frustrated and lost and really hopeful
someone can point me in the right direction.

Thank you!
 
S

SBS Rocker

Did you set up the POP3 mailboxes properly in SBS?


"Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
> Hello all -
> I've searched this site and seen similar posts but cannot resolve my
> issue.
> I have a newly installed 2003 sbs server with the POP3 connector
> configured
> to deliver mail to users boxes. I am sure I have it set up correctly.
> However nobody is recieving external mail. I tested a few accounts by
> sending from hotmail, and my own home address, and nobdy recieves. The log
> files do not show any errors, and I ran the troubleshooting procedures,
> including telnet external server etc, all checked out ok.
> Temporarily I added pop info back to everyones outlook 2003 and its all
> fine
> now. But some people are saying they were sent mail in the past day or so
> and
> its nowhere to be found. All the folders where mail should be stored are
> empty. I am puzzled.
>
> Two questions. First, the other day I brilliantly decided to install
> Outlook
> 2003 on the SBS server, then read it was not supported, so I removed it.
> Has
> this changed something??
> Second, I read somewhere something about routing. All my users use first
> initial last name for their email, but first name only for server login.
> So a
> user Bill is actually bill@abccompany.local, but his email address is
> bsmith@abccompany.com (mail is hosted externally)
>
> Am I missing something? A little frustrated and lost and really hopeful
> someone can point me in the right direction.
>
> Thank you!
 
R

Ron Scott

Hi Thanks for the response.

Yes I believe I did. Server info, username and password. I also checked all
settings on outlook express locally on the users machine and it sends and
recieves ok, so I know my server and login info is okay. I had originally
thought since it didn't work, i could install outlook 2003 on the server and
set up each user with a terminal session and put a shortcut on their desktop
and point it to the exchange account, so they could retrieve mail remotely.
Since the pop3 connector doesn't work they can log in using the outlook web
client, but it won't retrieve new emails.

"SBS Rocker" wrote:

> Did you set up the POP3 mailboxes properly in SBS?
>
>
> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
> > Hello all -
> > I've searched this site and seen similar posts but cannot resolve my
> > issue.
> > I have a newly installed 2003 sbs server with the POP3 connector
> > configured
> > to deliver mail to users boxes. I am sure I have it set up correctly.
> > However nobody is recieving external mail. I tested a few accounts by
> > sending from hotmail, and my own home address, and nobdy recieves. The log
> > files do not show any errors, and I ran the troubleshooting procedures,
> > including telnet external server etc, all checked out ok.
> > Temporarily I added pop info back to everyones outlook 2003 and its all
> > fine
> > now. But some people are saying they were sent mail in the past day or so
> > and
> > its nowhere to be found. All the folders where mail should be stored are
> > empty. I am puzzled.
> >
> > Two questions. First, the other day I brilliantly decided to install
> > Outlook
> > 2003 on the SBS server, then read it was not supported, so I removed it.
> > Has
> > this changed something??
> > Second, I read somewhere something about routing. All my users use first
> > initial last name for their email, but first name only for server login.
> > So a
> > user Bill is actually bill@abccompany.local, but his email address is
> > bsmith@abccompany.com (mail is hosted externally)
> >
> > Am I missing something? A little frustrated and lost and really hopeful
> > someone can point me in the right direction.
> >
> > Thank you!
>
>
>
 
P

Pegasus \(MVP\)

"Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
> Hello all -
> I've searched this site and seen similar posts but cannot resolve my
> issue.
> I have a newly installed 2003 sbs server with the POP3 connector
> configured
> to deliver mail to users boxes. I am sure I have it set up correctly.
> However nobody is recieving external mail. I tested a few accounts by
> sending from hotmail, and my own home address, and nobdy recieves. The log
> files do not show any errors, and I ran the troubleshooting procedures,
> including telnet external server etc, all checked out ok.
> Temporarily I added pop info back to everyones outlook 2003 and its all
> fine
> now. But some people are saying they were sent mail in the past day or so
> and
> its nowhere to be found. All the folders where mail should be stored are
> empty. I am puzzled.
>
> Two questions. First, the other day I brilliantly decided to install
> Outlook
> 2003 on the SBS server, then read it was not supported, so I removed it.
> Has
> this changed something??
> Second, I read somewhere something about routing. All my users use first
> initial last name for their email, but first name only for server login.
> So a
> user Bill is actually bill@abccompany.local, but his email address is
> bsmith@abccompany.com (mail is hosted externally)
>
> Am I missing something? A little frustrated and lost and really hopeful
> someone can point me in the right direction.
>
> Thank you!

The purpose of the Exchange POP3 connector is to poll an
external POP3 server, then fetch mail from there for your
internal clients.

Hotmail is not a POP3 server, hence your test could not
possibly have worked. If you want to test the connector
then you must specify the name or IP address of the
external POP3 mail server (e.g. mail.SomeISP.com),
the name of the mail box on that server plus the password
that goes with this name.

To test the connector, send a test mail to the mail box
mentioned above, then let the connector poll the external
POP3 server.
 
S

SBS Rocker

OK sounds like you didn't use the SBS POP3 wizard when configuring the POP3
connector. Do you have Exchange installed correctly on your SBS server? When
you set up the POP3 mailboxes all user accounts and passwords must be
correct. Where did you obtain all of these? From the users? Or a spreadsheet
of some sort. They can alsways use OWA if you chose to set it up during the
setup wizard protion of your SBS install. You can always rerun CEICW at
anytime.


"Ron Scott" <RonScott@discussions.microsoft.com> wrote in message
news:4740AA40-4D21-40A1-AB67-83AC93DF3F2F@microsoft.com...
> Hi Thanks for the response.
>
> Yes I believe I did. Server info, username and password. I also checked
> all
> settings on outlook express locally on the users machine and it sends and
> recieves ok, so I know my server and login info is okay. I had originally
> thought since it didn't work, i could install outlook 2003 on the server
> and
> set up each user with a terminal session and put a shortcut on their
> desktop
> and point it to the exchange account, so they could retrieve mail
> remotely.
> Since the pop3 connector doesn't work they can log in using the outlook
> web
> client, but it won't retrieve new emails.
>
> "SBS Rocker" wrote:
>
>> Did you set up the POP3 mailboxes properly in SBS?
>>
>>
>> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
>> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
>> > Hello all -
>> > I've searched this site and seen similar posts but cannot resolve my
>> > issue.
>> > I have a newly installed 2003 sbs server with the POP3 connector
>> > configured
>> > to deliver mail to users boxes. I am sure I have it set up correctly.
>> > However nobody is recieving external mail. I tested a few accounts by
>> > sending from hotmail, and my own home address, and nobdy recieves. The
>> > log
>> > files do not show any errors, and I ran the troubleshooting procedures,
>> > including telnet external server etc, all checked out ok.
>> > Temporarily I added pop info back to everyones outlook 2003 and its all
>> > fine
>> > now. But some people are saying they were sent mail in the past day or
>> > so
>> > and
>> > its nowhere to be found. All the folders where mail should be stored
>> > are
>> > empty. I am puzzled.
>> >
>> > Two questions. First, the other day I brilliantly decided to install
>> > Outlook
>> > 2003 on the SBS server, then read it was not supported, so I removed
>> > it.
>> > Has
>> > this changed something??
>> > Second, I read somewhere something about routing. All my users use
>> > first
>> > initial last name for their email, but first name only for server
>> > login.
>> > So a
>> > user Bill is actually bill@abccompany.local, but his email address is
>> > bsmith@abccompany.com (mail is hosted externally)
>> >
>> > Am I missing something? A little frustrated and lost and really hopeful
>> > someone can point me in the right direction.
>> >
>> > Thank you!
>>
>>
>>
 
R

Ron Scott

Thanks for your reply.

The external email address I am trying to retrieve is not a hotmail account.
Up until now this company has had their webpage and email hosted externally.
The pop address is mail.(abccompany).com

I was only trying to send an email from my hotmail account to see if they
recieved it at their end. I also tried testing from my own email account
(bell sympatico).

Oddly, If I send them a test email and wait a few minutes, then open their
outlook express on their machine (which i have set proper pop server info),
the email I sent them appears.
if I send another test, and wait about 10 minutes, their outlook express
does NOT recieve it, meaning the server must be getting it first, but its
nowhere to be found and not in any of the failed email folders on the server.
So it looks like the server it getting it, then eating it on me.

"Pegasus (MVP)" wrote:

>
> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
> > Hello all -
> > I've searched this site and seen similar posts but cannot resolve my
> > issue.
> > I have a newly installed 2003 sbs server with the POP3 connector
> > configured
> > to deliver mail to users boxes. I am sure I have it set up correctly.
> > However nobody is recieving external mail. I tested a few accounts by
> > sending from hotmail, and my own home address, and nobdy recieves. The log
> > files do not show any errors, and I ran the troubleshooting procedures,
> > including telnet external server etc, all checked out ok.
> > Temporarily I added pop info back to everyones outlook 2003 and its all
> > fine
> > now. But some people are saying they were sent mail in the past day or so
> > and
> > its nowhere to be found. All the folders where mail should be stored are
> > empty. I am puzzled.
> >
> > Two questions. First, the other day I brilliantly decided to install
> > Outlook
> > 2003 on the SBS server, then read it was not supported, so I removed it.
> > Has
> > this changed something??
> > Second, I read somewhere something about routing. All my users use first
> > initial last name for their email, but first name only for server login.
> > So a
> > user Bill is actually bill@abccompany.local, but his email address is
> > bsmith@abccompany.com (mail is hosted externally)
> >
> > Am I missing something? A little frustrated and lost and really hopeful
> > someone can point me in the right direction.
> >
> > Thank you!
>
> The purpose of the Exchange POP3 connector is to poll an
> external POP3 server, then fetch mail from there for your
> internal clients.
>
> Hotmail is not a POP3 server, hence your test could not
> possibly have worked. If you want to test the connector
> then you must specify the name or IP address of the
> external POP3 mail server (e.g. mail.SomeISP.com),
> the name of the mail box on that server plus the password
> that goes with this name.
>
> To test the connector, send a test mail to the mail box
> mentioned above, then let the connector poll the external
> POP3 server.
>
>
>
 
P

Pegasus \(MVP\)

When testing mail server then one usually starts by sending a test
mail to a POP3 server. To ensure that it has been delivered
correctly, one would launch web mail on that POP3 server.
Using OE for testing purposes tends to make the job much
harder.



"Ron Scott" <RonScott@discussions.microsoft.com> wrote in message
news:719FA1A1-1A22-478B-86DB-BDCF1E8DC2C7@microsoft.com...
> Thanks for your reply.
>
> The external email address I am trying to retrieve is not a hotmail
> account.
> Up until now this company has had their webpage and email hosted
> externally.
> The pop address is mail.(abccompany).com
>
> I was only trying to send an email from my hotmail account to see if they
> recieved it at their end. I also tried testing from my own email account
> (bell sympatico).
>
> Oddly, If I send them a test email and wait a few minutes, then open their
> outlook express on their machine (which i have set proper pop server
> info),
> the email I sent them appears.
> if I send another test, and wait about 10 minutes, their outlook express
> does NOT recieve it, meaning the server must be getting it first, but its
> nowhere to be found and not in any of the failed email folders on the
> server.
> So it looks like the server it getting it, then eating it on me.
>
> "Pegasus (MVP)" wrote:
>
>>
>> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
>> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
>> > Hello all -
>> > I've searched this site and seen similar posts but cannot resolve my
>> > issue.
>> > I have a newly installed 2003 sbs server with the POP3 connector
>> > configured
>> > to deliver mail to users boxes. I am sure I have it set up correctly.
>> > However nobody is recieving external mail. I tested a few accounts by
>> > sending from hotmail, and my own home address, and nobdy recieves. The
>> > log
>> > files do not show any errors, and I ran the troubleshooting procedures,
>> > including telnet external server etc, all checked out ok.
>> > Temporarily I added pop info back to everyones outlook 2003 and its all
>> > fine
>> > now. But some people are saying they were sent mail in the past day or
>> > so
>> > and
>> > its nowhere to be found. All the folders where mail should be stored
>> > are
>> > empty. I am puzzled.
>> >
>> > Two questions. First, the other day I brilliantly decided to install
>> > Outlook
>> > 2003 on the SBS server, then read it was not supported, so I removed
>> > it.
>> > Has
>> > this changed something??
>> > Second, I read somewhere something about routing. All my users use
>> > first
>> > initial last name for their email, but first name only for server
>> > login.
>> > So a
>> > user Bill is actually bill@abccompany.local, but his email address is
>> > bsmith@abccompany.com (mail is hosted externally)
>> >
>> > Am I missing something? A little frustrated and lost and really hopeful
>> > someone can point me in the right direction.
>> >
>> > Thank you!
>>
>> The purpose of the Exchange POP3 connector is to poll an
>> external POP3 server, then fetch mail from there for your
>> internal clients.
>>
>> Hotmail is not a POP3 server, hence your test could not
>> possibly have worked. If you want to test the connector
>> then you must specify the name or IP address of the
>> external POP3 mail server (e.g. mail.SomeISP.com),
>> the name of the mail box on that server plus the password
>> that goes with this name.
>>
>> To test the connector, send a test mail to the mail box
>> mentioned above, then let the connector poll the external
>> POP3 server.
>>
>>
>>
 
R

Ron Scott

Thanks Rocker -

Yes as far as i can see everything is set up properly. I did use the wizard
to first set it up. I have 23 users, and have removed all local pst files and
moved all email etc to the exchange service, and everyone can send and
recieve fine as long as I have set up the pop information on their
workstations through 'mail" in the control panel. It's when i remove that,
that they cannot recieve external mail.

Again the main purpose of all this is so they can check mail externally
through the OWA client. But as it stands that won't get them new mail, only
show them wahts in their mail now. Only their own workstations with pop info
can retrieve new mail.

"SBS Rocker" wrote:

> OK sounds like you didn't use the SBS POP3 wizard when configuring the POP3
> connector. Do you have Exchange installed correctly on your SBS server? When
> you set up the POP3 mailboxes all user accounts and passwords must be
> correct. Where did you obtain all of these? From the users? Or a spreadsheet
> of some sort. They can alsways use OWA if you chose to set it up during the
> setup wizard protion of your SBS install. You can always rerun CEICW at
> anytime.
>
>
> "Ron Scott" <RonScott@discussions.microsoft.com> wrote in message
> news:4740AA40-4D21-40A1-AB67-83AC93DF3F2F@microsoft.com...
> > Hi Thanks for the response.
> >
> > Yes I believe I did. Server info, username and password. I also checked
> > all
> > settings on outlook express locally on the users machine and it sends and
> > recieves ok, so I know my server and login info is okay. I had originally
> > thought since it didn't work, i could install outlook 2003 on the server
> > and
> > set up each user with a terminal session and put a shortcut on their
> > desktop
> > and point it to the exchange account, so they could retrieve mail
> > remotely.
> > Since the pop3 connector doesn't work they can log in using the outlook
> > web
> > client, but it won't retrieve new emails.
> >
> > "SBS Rocker" wrote:
> >
> >> Did you set up the POP3 mailboxes properly in SBS?
> >>
> >>
> >> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
> >> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
> >> > Hello all -
> >> > I've searched this site and seen similar posts but cannot resolve my
> >> > issue.
> >> > I have a newly installed 2003 sbs server with the POP3 connector
> >> > configured
> >> > to deliver mail to users boxes. I am sure I have it set up correctly.
> >> > However nobody is recieving external mail. I tested a few accounts by
> >> > sending from hotmail, and my own home address, and nobdy recieves. The
> >> > log
> >> > files do not show any errors, and I ran the troubleshooting procedures,
> >> > including telnet external server etc, all checked out ok.
> >> > Temporarily I added pop info back to everyones outlook 2003 and its all
> >> > fine
> >> > now. But some people are saying they were sent mail in the past day or
> >> > so
> >> > and
> >> > its nowhere to be found. All the folders where mail should be stored
> >> > are
> >> > empty. I am puzzled.
> >> >
> >> > Two questions. First, the other day I brilliantly decided to install
> >> > Outlook
> >> > 2003 on the SBS server, then read it was not supported, so I removed
> >> > it.
> >> > Has
> >> > this changed something??
> >> > Second, I read somewhere something about routing. All my users use
> >> > first
> >> > initial last name for their email, but first name only for server
> >> > login.
> >> > So a
> >> > user Bill is actually bill@abccompany.local, but his email address is
> >> > bsmith@abccompany.com (mail is hosted externally)
> >> >
> >> > Am I missing something? A little frustrated and lost and really hopeful
> >> > someone can point me in the right direction.
> >> >
> >> > Thank you!
> >>
> >>
> >>
>
>
>
 
S

SBS Rocker

Do you have Exchange mailboxes setup for your users? Sounds like you are
just using Outlook to pull mail down from your mail hosting provider. The
way you have it set up is have Exchange on your SBS server. Have Exchange
pull down the POP3 mail and delivered to their Exchange mailboxes. Setup
their Outlook client for both SMTP mail and POP3.


"Ron Scott" <RonScott@discussions.microsoft.com> wrote in message
news:719FA1A1-1A22-478B-86DB-BDCF1E8DC2C7@microsoft.com...
> Thanks for your reply.
>
> The external email address I am trying to retrieve is not a hotmail
> account.
> Up until now this company has had their webpage and email hosted
> externally.
> The pop address is mail.(abccompany).com
>
> I was only trying to send an email from my hotmail account to see if they
> recieved it at their end. I also tried testing from my own email account
> (bell sympatico).
>
> Oddly, If I send them a test email and wait a few minutes, then open their
> outlook express on their machine (which i have set proper pop server
> info),
> the email I sent them appears.
> if I send another test, and wait about 10 minutes, their outlook express
> does NOT recieve it, meaning the server must be getting it first, but its
> nowhere to be found and not in any of the failed email folders on the
> server.
> So it looks like the server it getting it, then eating it on me.
>
> "Pegasus (MVP)" wrote:
>
>>
>> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
>> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
>> > Hello all -
>> > I've searched this site and seen similar posts but cannot resolve my
>> > issue.
>> > I have a newly installed 2003 sbs server with the POP3 connector
>> > configured
>> > to deliver mail to users boxes. I am sure I have it set up correctly.
>> > However nobody is recieving external mail. I tested a few accounts by
>> > sending from hotmail, and my own home address, and nobdy recieves. The
>> > log
>> > files do not show any errors, and I ran the troubleshooting procedures,
>> > including telnet external server etc, all checked out ok.
>> > Temporarily I added pop info back to everyones outlook 2003 and its all
>> > fine
>> > now. But some people are saying they were sent mail in the past day or
>> > so
>> > and
>> > its nowhere to be found. All the folders where mail should be stored
>> > are
>> > empty. I am puzzled.
>> >
>> > Two questions. First, the other day I brilliantly decided to install
>> > Outlook
>> > 2003 on the SBS server, then read it was not supported, so I removed
>> > it.
>> > Has
>> > this changed something??
>> > Second, I read somewhere something about routing. All my users use
>> > first
>> > initial last name for their email, but first name only for server
>> > login.
>> > So a
>> > user Bill is actually bill@abccompany.local, but his email address is
>> > bsmith@abccompany.com (mail is hosted externally)
>> >
>> > Am I missing something? A little frustrated and lost and really hopeful
>> > someone can point me in the right direction.
>> >
>> > Thank you!
>>
>> The purpose of the Exchange POP3 connector is to poll an
>> external POP3 server, then fetch mail from there for your
>> internal clients.
>>
>> Hotmail is not a POP3 server, hence your test could not
>> possibly have worked. If you want to test the connector
>> then you must specify the name or IP address of the
>> external POP3 mail server (e.g. mail.SomeISP.com),
>> the name of the mail box on that server plus the password
>> that goes with this name.
>>
>> To test the connector, send a test mail to the mail box
>> mentioned above, then let the connector poll the external
>> POP3 server.
>>
>>
>>
 
P

Pegasus \(MVP\)

You probably have a client somewhere, e.g. an OE client,
that downloads incoming mail before your POP3 connector
gets around to doing it by itself once every 15 minutes. You
can easily confirm this by turning off the POP3 connector.
Send some test mail to the external POP3 server and wait
half an hour. I suspect they will still disappear, even though
the POP3 connector is not active.


"Ron Scott" <RonScott@discussions.microsoft.com> wrote in message
news:719FA1A1-1A22-478B-86DB-BDCF1E8DC2C7@microsoft.com...
> Thanks for your reply.
>
> The external email address I am trying to retrieve is not a hotmail
> account.
> Up until now this company has had their webpage and email hosted
> externally.
> The pop address is mail.(abccompany).com
>
> I was only trying to send an email from my hotmail account to see if they
> recieved it at their end. I also tried testing from my own email account
> (bell sympatico).
>
> Oddly, If I send them a test email and wait a few minutes, then open their
> outlook express on their machine (which i have set proper pop server
> info),
> the email I sent them appears.
> if I send another test, and wait about 10 minutes, their outlook express
> does NOT recieve it, meaning the server must be getting it first, but its
> nowhere to be found and not in any of the failed email folders on the
> server.
> So it looks like the server it getting it, then eating it on me.
>
> "Pegasus (MVP)" wrote:
>
>>
>> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
>> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
>> > Hello all -
>> > I've searched this site and seen similar posts but cannot resolve my
>> > issue.
>> > I have a newly installed 2003 sbs server with the POP3 connector
>> > configured
>> > to deliver mail to users boxes. I am sure I have it set up correctly.
>> > However nobody is recieving external mail. I tested a few accounts by
>> > sending from hotmail, and my own home address, and nobdy recieves. The
>> > log
>> > files do not show any errors, and I ran the troubleshooting procedures,
>> > including telnet external server etc, all checked out ok.
>> > Temporarily I added pop info back to everyones outlook 2003 and its all
>> > fine
>> > now. But some people are saying they were sent mail in the past day or
>> > so
>> > and
>> > its nowhere to be found. All the folders where mail should be stored
>> > are
>> > empty. I am puzzled.
>> >
>> > Two questions. First, the other day I brilliantly decided to install
>> > Outlook
>> > 2003 on the SBS server, then read it was not supported, so I removed
>> > it.
>> > Has
>> > this changed something??
>> > Second, I read somewhere something about routing. All my users use
>> > first
>> > initial last name for their email, but first name only for server
>> > login.
>> > So a
>> > user Bill is actually bill@abccompany.local, but his email address is
>> > bsmith@abccompany.com (mail is hosted externally)
>> >
>> > Am I missing something? A little frustrated and lost and really hopeful
>> > someone can point me in the right direction.
>> >
>> > Thank you!
>>
>> The purpose of the Exchange POP3 connector is to poll an
>> external POP3 server, then fetch mail from there for your
>> internal clients.
>>
>> Hotmail is not a POP3 server, hence your test could not
>> possibly have worked. If you want to test the connector
>> then you must specify the name or IP address of the
>> external POP3 mail server (e.g. mail.SomeISP.com),
>> the name of the mail box on that server plus the password
>> that goes with this name.
>>
>> To test the connector, send a test mail to the mail box
>> mentioned above, then let the connector poll the external
>> POP3 server.
>>
>>
>>
 
R

Ron Scott

Thank you everyone for your time it is very appreciated!

I found the solution to my problem via this link
http://support.microsoft.com/kb/842293

In case anyone has a similar problem...

Add a secondary SMTP address to the Exchange recipient policy
1. Click Start, point to All Programs, point to Microsoft Exchange, and then
click System Manager.
2. Expand Recipients, and then click Recipient Policies.
3. In the right pane, right-click the Default Policy, and then click
Properties.
4. Click the E-Mail Addresses (Policy) tab.
5. Verify that the local domain name appears in the SMTP address and that
you do not have an SMTP address configured for an external domain, such as an
ISP’s domain name.
6. Click New, click SMTP Address, and then click OK.
7. Type the POP3 e-mail address, such as @MyISP.com
8. Click to clear This Exchange Organization is responsible for all mail
delivery to this address.
9. Click OK.
10. Click to check the SMTP address you created in step 9.

Note Do not click Set as Primary.
11. Click OK, click Yes, and then click Yes.
12. Quit Exchange System Manager.

Restart the IIS service
1. Click Start, click Run, and then type cmd.
2. At the command prompt type iisreset, and then press ENTER.

This seemed to fix my problem. Now any mail sent from an external source
gets sent directly to users mailbox as it should. Guess it was a problem
between "mail.(mydomain).local" which is the server, and
"mail.(mydomain).com" which is our webpage and mail host. I added
"@(mydomain).com" as this article suggested and it all works great now.

Thanks again all!



"Pegasus (MVP)" wrote:

> You probably have a client somewhere, e.g. an OE client,
> that downloads incoming mail before your POP3 connector
> gets around to doing it by itself once every 15 minutes. You
> can easily confirm this by turning off the POP3 connector.
> Send some test mail to the external POP3 server and wait
> half an hour. I suspect they will still disappear, even though
> the POP3 connector is not active.
>
>
> "Ron Scott" <RonScott@discussions.microsoft.com> wrote in message
> news:719FA1A1-1A22-478B-86DB-BDCF1E8DC2C7@microsoft.com...
> > Thanks for your reply.
> >
> > The external email address I am trying to retrieve is not a hotmail
> > account.
> > Up until now this company has had their webpage and email hosted
> > externally.
> > The pop address is mail.(abccompany).com
> >
> > I was only trying to send an email from my hotmail account to see if they
> > recieved it at their end. I also tried testing from my own email account
> > (bell sympatico).
> >
> > Oddly, If I send them a test email and wait a few minutes, then open their
> > outlook express on their machine (which i have set proper pop server
> > info),
> > the email I sent them appears.
> > if I send another test, and wait about 10 minutes, their outlook express
> > does NOT recieve it, meaning the server must be getting it first, but its
> > nowhere to be found and not in any of the failed email folders on the
> > server.
> > So it looks like the server it getting it, then eating it on me.
> >
> > "Pegasus (MVP)" wrote:
> >
> >>
> >> "Ron Scott" <Ron Scott@discussions.microsoft.com> wrote in message
> >> news:ECAE8FFB-E933-4536-9B94-CD3AF64C8B71@microsoft.com...
> >> > Hello all -
> >> > I've searched this site and seen similar posts but cannot resolve my
> >> > issue.
> >> > I have a newly installed 2003 sbs server with the POP3 connector
> >> > configured
> >> > to deliver mail to users boxes. I am sure I have it set up correctly.
> >> > However nobody is recieving external mail. I tested a few accounts by
> >> > sending from hotmail, and my own home address, and nobdy recieves. The
> >> > log
> >> > files do not show any errors, and I ran the troubleshooting procedures,
> >> > including telnet external server etc, all checked out ok.
> >> > Temporarily I added pop info back to everyones outlook 2003 and its all
> >> > fine
> >> > now. But some people are saying they were sent mail in the past day or
> >> > so
> >> > and
> >> > its nowhere to be found. All the folders where mail should be stored
> >> > are
> >> > empty. I am puzzled.
> >> >
> >> > Two questions. First, the other day I brilliantly decided to install
> >> > Outlook
> >> > 2003 on the SBS server, then read it was not supported, so I removed
> >> > it.
> >> > Has
> >> > this changed something??
> >> > Second, I read somewhere something about routing. All my users use
> >> > first
> >> > initial last name for their email, but first name only for server
> >> > login.
> >> > So a
> >> > user Bill is actually bill@abccompany.local, but his email address is
> >> > bsmith@abccompany.com (mail is hosted externally)
> >> >
> >> > Am I missing something? A little frustrated and lost and really hopeful
> >> > someone can point me in the right direction.
> >> >
> >> > Thank you!
> >>
> >> The purpose of the Exchange POP3 connector is to poll an
> >> external POP3 server, then fetch mail from there for your
> >> internal clients.
> >>
> >> Hotmail is not a POP3 server, hence your test could not
> >> possibly have worked. If you want to test the connector
> >> then you must specify the name or IP address of the
> >> external POP3 mail server (e.g. mail.SomeISP.com),
> >> the name of the mail box on that server plus the password
> >> that goes with this name.
> >>
> >> To test the connector, send a test mail to the mail box
> >> mentioned above, then let the connector poll the external
> >> POP3 server.
> >>
> >>
> >>
>
>
>
 
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