Windows Explorer crash when using Search

AWS

AWS

Staff member
Jan 10, 2007
Florida
Hi, I am running Windows 8 Pro and i have an issue when i use Windows Search:
  • When i search for a file on windows explorer it crasch
  • When i use the control panel search it crasch
  • When i search an app on the Metro menu it crasch and restart
  • Sometimes, when i search mail on Outlook (Office 2013), the application crasch.
It is a clean Win 8 Pro setup on a Sony Vaio VPCF23 (i7 2670 QM, 6GB).

I tryed:
  • checked for files system error (no errors found)
  • rebuild the index
  • change the location of the index
  • run sfc / scannow (for 4 times) and it found 4 errors that sfc was not able to repair:
2012-12-28 12:43:10, Info CSI 000003a7 [SR] Cannot repair member file [l:36{18}]&quotAmd64CNBJ2530.DPB&quot of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]&quotdriverUpdate&quot, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-12-28 12:43:13, Info CSI 000003ab [SR] Cannot repair member file [l:36{18}]&quotAmd64CNBJ2530.DPB&quot of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]&quotdriverUpdate&quot, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-12-28 12:49:25, Info CSI 00000629 [SR] Cannot repair member file [l:36{18}]&quotAmd64CNBJ2530.DPB&quot of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]&quotdriverUpdate&quot, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-12-28 12:49:25, Info CSI 0000062b [SR] Cannot repair member file [l:36{18}]&quotAmd64CNBJ2530.DPB&quot of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]&quotdriverUpdate&quot, TypeName neutral, PublicKey neutral in the store, hash mismatch
Code: 
Issues found

- Windows Search is crashing or failing - [B]Not fixed[/B]
Windows Search crashes or fails after it has started. Additionally, an event ID
7042, 100, or 1000 is logged in the Windows event log, or the Windows Search service is not running.

Reset Windows Search - [B]Completed[/B]
This resolver will reset the search database and restart the Windows Search service. This enables Windows to re-index all files and resolve this problem.

- Windows Search does not start and gives an error message - [B]Not fixed[/B]
Windows Search does not show any search results and there is an error
message on startup. An Event ID 1006 or 3024 is logged in the Windows event log, or Windows Search service is not running.

Reset Windows Search - [B]Completed[/B]
This resolver will reset the search database and restart the Windows Search service. This enables Windows to re-index all files and resolve this problem.

- Windows Search does not show any results - [B]Not fixed[/B]
Windows Search does not show any results. Additioanlly, an event ID 7040 is
logged in the Windows event log, or Windows Search service is not running.

Reset Windows Search - [B]Completed[/B]
This resolver will reset the search database and restart the Windows Search service. This enables Windows to re-index all files and resolve this problem.

- Microsoft Fix it Solution - MoreOption - [B]Fixed[/B]
Microsoft Fix it automated solution
Microsoft Fix it Solution - MoreOption - [B]Completed[/B]
Microsoft Fix it automated solution

On the windows logs i have these errors:
Code: 
========================= Event log errors: ===============================

Application errors:
==================
Error: (12/21/2012 02:21:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: StructuredQuery.dll, version: 7.0.9200.16433, time stamp: 0x507647fe
Exception code: 0xc0000005
Fault offset: 0x000000000005fa3d
Faulting process id: 0x110
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

Error: (12/21/2012 02:20:43 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Failed to end a Windows Installer transaction {90150000-0051-0000-1000-0000000FF1CE}. Error 1622 occurred while ending the transaction.

Error: (12/21/2012 01:50:53 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:Windowssystem32wbemwmiprvse.exe Description = Installed Microsoft Fix it Solution - a8486717-3d05-43e3-bd94-1f1a75d74fc3 Error = 0x8007043c).

Error: (12/21/2012 01:41:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000005
Fault offset: 0x00000000000055b9
Faulting process id: 0x16c4
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

Error: (12/21/2012 00:10:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000005
Fault offset: 0x00000000000055b9
Faulting process id: 0x1460
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

Error: (12/21/2012 00:10:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: StructuredQuery.dll, version: 7.0.9200.16433, time stamp: 0x507647fe
Exception code: 0xc0000005
Fault offset: 0x00000000000336e3
Faulting process id: 0x15f4
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

Error: (12/21/2012 11:53:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506742d6
Faulting module name: EMSMDB32.DLL, version: 15.0.4420.1017, time stamp: 0x50674125
Exception code: 0xc0000005
Fault offset: 0x00000000000ab915
Faulting process id: 0xe8
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
Faulting package full name: OUTLOOK.EXE4
Faulting package-relative application ID: OUTLOOK.EXE5

Error: (12/21/2012 11:09:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000005
Fault offset: 0x00000000000055b9
Faulting process id: 0x53c
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

Error: (12/21/2012 11:06:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: StructuredQuery.dll, version: 7.0.9200.16433, time stamp: 0x507647fe
Exception code: 0xc0000005
Fault offset: 0x00000000000336e3
Faulting process id: 0x15fc
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

Error: (12/21/2012 10:36:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: StructuredQuery.dll, version: 7.0.9200.16433, time stamp: 0x507647fe
Exception code: 0xc0000005
Fault offset: 0x000000000005fa3d
Faulting process id: 0x5c8
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5


System errors:
=============
Error: (12/21/2012 01:53:20 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:20 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:20 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:19 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:19 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:19 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:19 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:19 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:19 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/21/2012 01:53:18 PM) (Source: DCOM) (User: Polaris)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PolarisGiovanniS-1-5-21-3273875342-1633958546-3271420611-1001LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (12/21/2012 02:21:05 PM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312StructuredQuery.dll7.0.9200.16433507647fec0000005000000000005fa3d11001cddf7debeff71dC:Windowsexplorer.exeC:WindowsSystem32StructuredQuery.dll45b86b4d-4b71-11e2-be84-ccaf78d9ff74

Error: (12/21/2012 02:20:43 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: {90150000-0051-0000-1000-0000000FF1CE}1622(NULL)(NULL)(NULL)(NULL)

Error: (12/21/2012 01:50:53 PM) (Source: System Restore)(User: )
Description: C:Windowssystem32wbemwmiprvse.exeInstalled Microsoft Fix it Solution - a8486717-3d05-43e3-bd94-1f1a75d74fc30x8007043c

Error: (12/21/2012 01:41:45 PM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312ntdll.dll6.2.9200.16420505ab405c000000500000000000055b916c401cddf721ebfc51cC:Windowsexplorer.exeC:WindowsSYSTEM32ntdll.dllc70ee1e8-4b6b-11e2-be82-ccaf78d9ff74

Error: (12/21/2012 00:10:11 PM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312ntdll.dll6.2.9200.16420505ab405c000000500000000000055b9146001cddf6bbb063564C:Windowsexplorer.exeC:WindowsSYSTEM32ntdll.dllfc730640-4b5e-11e2-be82-ccaf78d9ff74

Error: (12/21/2012 00:10:01 PM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312StructuredQuery.dll7.0.9200.16433507647fec000000500000000000336e315f401cddf6345e9a52cC:Windowsexplorer.exeC:WindowsSystem32StructuredQuery.dllf66d4225-4b5e-11e2-be82-ccaf78d9ff74

Error: (12/21/2012 11:53:12 AM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE15.0.4420.1017506742d6EMSMDB32.DLL15.0.4420.101750674125c000000500000000000ab915e801cddf61ea11c3a4C:Program FilesMicrosoft OfficeOffice15OUTLOOK.EXEC:Program FilesMicrosoft OfficeOffice15EMSMDB32.DLL9ce1b858-4b5c-11e2-be82-ccaf78d9ff74

Error: (12/21/2012 11:09:31 AM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312ntdll.dll6.2.9200.16420505ab405c000000500000000000055b953c01cddf62e0a4a158C:Windowsexplorer.exeC:WindowsSYSTEM32ntdll.dll82e5c08d-4b56-11e2-be82-ccaf78d9ff74

Error: (12/21/2012 11:06:41 AM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312StructuredQuery.dll7.0.9200.16433507647fec000000500000000000336e315fc01cddf6262508d82C:Windowsexplorer.exeC:WindowsSystem32StructuredQuery.dll1cff799c-4b56-11e2-be82-ccaf78d9ff74

Error: (12/21/2012 10:36:39 AM) (Source: Application Error)(User: )
Description: explorer.exe6.2.9200.1643350763312StructuredQuery.dll7.0.9200.16433507647fec0000005000000000005fa3d5c801cddf5e497b836bC:Windowsexplorer.exeC:WindowsSystem32StructuredQuery.dlleb4af2f0-4b51-11e2-be82-ccaf78d9ff74

**** End of log ****

Do you have any idea where the problem could be?
Thanks a lot.
Giovanni


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