Help, Vista won't start. Acronis software to blame!!

  • Thread starter Capt Tobias Willcock
  • Start date
C

Capt Tobias Willcock

Right here's the scenario,

installed Acronis Disk Director Suite trial software last night, tried to
run the program resulting in instant blue screen, no error messages just a
blue screen.
Reset PC and restarted, tried again with same results. Restarted again and
immediately uninstalled Acronis software and restarted to complete
uninstallation.
System will now not start, Vista gets so far and then reboots. Tried
repairing with the Vista disk but it says it cannot repair.

I have a few things in my documents and on the desktop that I would somehow
like to retrieve, can I run set-up again without losing these files, I did
put the hard drive in an external caddy hoping to copy them on to my XP
machine but it won't allow me access to the documents and settings folder on
the Vista HDD!!!

Please help I been fiddling with it all day without any success.

Vista Ultimate Edition.
 
R

Richard Urban

Did you try to install the very latest version of Disk Director suit. It is
the only one compatible with Vista (ver 10.0.2160)

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)



"Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in message
news:e9GUd2vwHHA.4652@TK2MSFTNGP05.phx.gbl...
> Right here's the scenario,
>
> installed Acronis Disk Director Suite trial software last night, tried to
> run the program resulting in instant blue screen, no error messages just a
> blue screen.
> Reset PC and restarted, tried again with same results. Restarted again and
> immediately uninstalled Acronis software and restarted to complete
> uninstallation.
> System will now not start, Vista gets so far and then reboots. Tried
> repairing with the Vista disk but it says it cannot repair.
>
> I have a few things in my documents and on the desktop that I would
> somehow
> like to retrieve, can I run set-up again without losing these files, I did
> put the hard drive in an external caddy hoping to copy them on to my XP
> machine but it won't allow me access to the documents and settings folder
> on
> the Vista HDD!!!
>
> Please help I been fiddling with it all day without any success.
>
> Vista Ultimate Edition.
>
>
 
C

Capt Tobias Willcock

Unfortunately not, it was version 9, didn't know of any issues at the time
of installing, in hindsight I should have checked.

Still won't start:eek:(

Thanks.


"Richard Urban" <richardurbanREMOVETHIS@hotmail.com> wrote in message
news:OjDZb8wwHHA.4300@TK2MSFTNGP04.phx.gbl...
> Did you try to install the very latest version of Disk Director suit. It
> is the only one compatible with Vista (ver 10.0.2160)
>
> --
>
>
> Regards,
>
> Richard Urban
> Microsoft MVP Windows Shell/User
> (For email, remove the obvious from my address)
>
>
>
> "Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in
> message news:e9GUd2vwHHA.4652@TK2MSFTNGP05.phx.gbl...
>> Right here's the scenario,
>>
>> installed Acronis Disk Director Suite trial software last night, tried to
>> run the program resulting in instant blue screen, no error messages just
>> a
>> blue screen.
>> Reset PC and restarted, tried again with same results. Restarted again
>> and
>> immediately uninstalled Acronis software and restarted to complete
>> uninstallation.
>> System will now not start, Vista gets so far and then reboots. Tried
>> repairing with the Vista disk but it says it cannot repair.
>>
>> I have a few things in my documents and on the desktop that I would
>> somehow
>> like to retrieve, can I run set-up again without losing these files, I
>> did
>> put the hard drive in an external caddy hoping to copy them on to my XP
>> machine but it won't allow me access to the documents and settings folder
>> on
>> the Vista HDD!!!
>>
>> Please help I been fiddling with it all day without any success.
>>
>> Vista Ultimate Edition.
>>
>>
>
 
A

AJR

The current Director buil compastible with Vista is 2160.

Google "knoppix" for a Linux bootable CD which will access the window files.
Linux will boot from the CD and does not require installing any files on the
HD. The CD may be titled "Data Recovery", CD Bootable OS, and so forth.

"Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in message
news:OSf97RxwHHA.560@TK2MSFTNGP03.phx.gbl...
> Unfortunately not, it was version 9, didn't know of any issues at the time
> of installing, in hindsight I should have checked.
>
> Still won't start:eek:(
>
> Thanks.
>
>
> "Richard Urban" <richardurbanREMOVETHIS@hotmail.com> wrote in message
> news:OjDZb8wwHHA.4300@TK2MSFTNGP04.phx.gbl...
>> Did you try to install the very latest version of Disk Director suit. It
>> is the only one compatible with Vista (ver 10.0.2160)
>>
>> --
>>
>>
>> Regards,
>>
>> Richard Urban
>> Microsoft MVP Windows Shell/User
>> (For email, remove the obvious from my address)
>>
>>
>>
>> "Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in
>> message news:e9GUd2vwHHA.4652@TK2MSFTNGP05.phx.gbl...
>>> Right here's the scenario,
>>>
>>> installed Acronis Disk Director Suite trial software last night, tried
>>> to
>>> run the program resulting in instant blue screen, no error messages just
>>> a
>>> blue screen.
>>> Reset PC and restarted, tried again with same results. Restarted again
>>> and
>>> immediately uninstalled Acronis software and restarted to complete
>>> uninstallation.
>>> System will now not start, Vista gets so far and then reboots. Tried
>>> repairing with the Vista disk but it says it cannot repair.
>>>
>>> I have a few things in my documents and on the desktop that I would
>>> somehow
>>> like to retrieve, can I run set-up again without losing these files, I
>>> did
>>> put the hard drive in an external caddy hoping to copy them on to my XP
>>> machine but it won't allow me access to the documents and settings
>>> folder on
>>> the Vista HDD!!!
>>>
>>> Please help I been fiddling with it all day without any success.
>>>
>>> Vista Ultimate Edition.
>>>
>>>
>>
>
>
 
A

AJR

BTW _ Try the Vista DVD repair option several times - it has a tendancy to
do "partial" repairs even though reporting it cannot do a repair.


"Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in message
news:OSf97RxwHHA.560@TK2MSFTNGP03.phx.gbl...
> Unfortunately not, it was version 9, didn't know of any issues at the time
> of installing, in hindsight I should have checked.
>
> Still won't start:eek:(
>
> Thanks.
>
>
> "Richard Urban" <richardurbanREMOVETHIS@hotmail.com> wrote in message
> news:OjDZb8wwHHA.4300@TK2MSFTNGP04.phx.gbl...
>> Did you try to install the very latest version of Disk Director suit. It
>> is the only one compatible with Vista (ver 10.0.2160)
>>
>> --
>>
>>
>> Regards,
>>
>> Richard Urban
>> Microsoft MVP Windows Shell/User
>> (For email, remove the obvious from my address)
>>
>>
>>
>> "Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in
>> message news:e9GUd2vwHHA.4652@TK2MSFTNGP05.phx.gbl...
>>> Right here's the scenario,
>>>
>>> installed Acronis Disk Director Suite trial software last night, tried
>>> to
>>> run the program resulting in instant blue screen, no error messages just
>>> a
>>> blue screen.
>>> Reset PC and restarted, tried again with same results. Restarted again
>>> and
>>> immediately uninstalled Acronis software and restarted to complete
>>> uninstallation.
>>> System will now not start, Vista gets so far and then reboots. Tried
>>> repairing with the Vista disk but it says it cannot repair.
>>>
>>> I have a few things in my documents and on the desktop that I would
>>> somehow
>>> like to retrieve, can I run set-up again without losing these files, I
>>> did
>>> put the hard drive in an external caddy hoping to copy them on to my XP
>>> machine but it won't allow me access to the documents and settings
>>> folder on
>>> the Vista HDD!!!
>>>
>>> Please help I been fiddling with it all day without any success.
>>>
>>> Vista Ultimate Edition.
>>>
>>>
>>
>
>
 
B

BigK

"Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in message
news:e9GUd2vwHHA.4652@TK2MSFTNGP05.phx.gbl...
> Right here's the scenario,
>
> installed Acronis Disk Director Suite trial software last night,

I did the same thing and it hosed my drive. I had to reformat as the repair
feature in the Vista DVD would not do a thing. Sorry there is no help but
at least you are not alone.
 
M

motarola2

press F8 when booting to get the windows advanced options. so there you
can try the last known good configuration or safe mode.
if you are able to access safe then you can perform a system restore.
you can also tryit from your windows vista CD.


--
motarola2
 
C

Capt Tobias Willcock

Re-installed Vista, all the files I wanted to keep were thankfully saved to
a 'windows.old' folder.

Thanks for all your suggestions.
 
M

Mark

Ditto
Except I was using Acronis 10.
Everything worked but one function which did as you described. I have as
yet to reinstall Acronis to find what it was I selected. Not going there
again.

"BigK" <bigk@bellsouth.com> wrote in message
news:6C7F5985-44A8-4B8F-8A66-96ABF0BF6CD2@microsoft.com...
>
>
> "Capt Tobias Willcock" <tobiaswillcock@coconutairways.com> wrote in
> message news:e9GUd2vwHHA.4652@TK2MSFTNGP05.phx.gbl...
>> Right here's the scenario,
>>
>> installed Acronis Disk Director Suite trial software last night,
>
> I did the same thing and it hosed my drive. I had to reformat as the
> repair feature in the Vista DVD would not do a thing. Sorry there is no
> help but at least you are not alone.
 
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