Windows 7 Home Premium 64-bit - Windows Update - Error 8024402c

[System]

Hello,

I have recently purchased an ASUS Laptop preloaded with MS W7 Home Premium 64-bit. On receipt I have followed the initial setup process (set language, set date / time, wireless internet access, homegroup, etc.). I have NOT activated preloaded trial security
software, or updated any maunfacturers drivers.

I immediately created a repair disc, follwed by dvd recovery discs (4 off). Once completed I wanted to update Windows. This process is failing with error code 8024402c.

I have searched the internet (using the IE Explorer 9 preinstalled) and attempted to do a number of things:

1 - run Windows Update troubleshooter
- failed to download
2 - included http://*.update.microsoft.com,
https://*.update.microsoft.com and
http://download.windowsupdate.com
in the exceptions list
- after doing so and restarting the computer, the error code


8024402c persists.
3 - have follwed instruction to perform a 'clean boot' (disabling all services except MS services)
- after doing so and restarting the computer, the error code


8024402c persists.
4 - checked c:windowssystem32driversetchosts
- confirmed that all lines have been commented (#) out
- after doing so and restarting the computer, the error code


8024402c persists.

I have also followed the methods proposed in KB 2509997 as follows, with the results as noted.

Method 1 - restart and try again
- Windows Update result = same error code 8024402c

Method 2 - system update readiness check
- needed to turn off windows firewall to download the
application
- downloaded application then turned on windows firewall
- ran download file Windows6.1-KB9477821-v25-x64.msu
(install Hotfix for Windows)
- the install (and presumably scan) completed without any
reported errors
- no errors detected in CheckSUR.log
- Windows Update result = same error code 8024402c

Method 3 - run SFC.exe
- found corrupt files and was unable to fix
- checked CBS.log
- offending errors all for same file -- PINTLGB.IMD
- google checking suggested that these files were not
critical and could be ignored
- Windows Update result = same error code 8024402c

Method 4 - reset Catroot2
- completed per instructions
- Windows Update result = same error code 8024402c

Method 5 - HKEY_LOCAL_MACHINECOMPONENTS
- this key is not present in regedit.exe
- I searched for the listed keys
PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving
- none where found
- Windows Update result = same error code 8024402c

Method 6 - Register the Windows Update files
- done per instructions
- Windows Update result = same error code 8024402c

Method 7 - no anti-virus programs have been activated
- Windows Update result = not checked

Method 8 - Rename the SoftwareDistribution folder
- done per instructions
- Windows Update result = same error code 8024402c

Method 9 - Clear the BITS queue of any current jobs
- done per instructions
- Windows Update result = same error code 8024402c

Method 10 - Download and manually install the 958056 update
- there is no update history yet because no update has
succeeded to this point
- Windows Update result = not checked

Method 11 - Rename Pending.xml
- no file found
- Windows Update result = not checked

Method 12 - Run Chkdsk on the Windows partition
- done per instructions
- Windows Update result = same error code 8024402c

Despite all of these supposed solutions, none has worked. I have this exact same situaion with a different laptop but running W7 Home Premium 32-bit. I was not so pedantic when I received the older laptop and have been searching for a solution for over
6 months (including some time ago in the forum).

Having purchased a brand new laptop, having not activated any manufacturer installed software, and having NOT installed any other software of any kind, I was expecting that the original installation would succeed, and i would subsequently add software
and check after every instance to identify the cause.

It would now seem that the cause is related to Windows only.After all this, if I turn off Windows Firewall, Windows Updates operates effectively and I can also download software (bug fix) from the Microsoft support site. Microsoft recommends that Firewall
is ON and that Windows Update is automatic - I want this to work that way please. The laptop is for my elderley father and I do not want him worried about these matters.

Trying to find a solution has consumed inordinate time for me - at least 40+ hrs.

I seek anyone's assistance.

Regards, Sonic_Screw_Driver

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