Blank screen after upgrading to ie6

[pauly]

Hi
Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i
get a blank ( black ) screen with a flashing cursor in the top left of
screen. The only way to get out of it is to press re-set button on compy or
switch off then back on again.
I am running Windows ME 4.90.3000

Thanking anyone in advance for any help

 

[webster72n]

You say: "...to get out of it", do you mean IE 5.5 reappears?
If that's the case, what version is registered in Add/Remove?
A little more info would be helpful.

Harry.


"pauly" <pauly@discussions.microsoft.com> wrote in message
news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com...
> Hi
> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart
i
> get a blank ( black ) screen with a flashing cursor in the top left of
> screen. The only way to get out of it is to press re-set button on compy
or
> switch off then back on again.
> I am running Windows ME 4.90.3000
>
> Thanking anyone in advance for any help
>

 

[pauly leotardo]

"To get out of it" is to get off the blank screen with the flashing cursor,
as when it is on this blank screen, no button presses will do anything. Only
a reset of the compy or a shutdown by pressing the power button for about 5
seconds will get me off that blank screen. Nothing reappears when i do a
restart. Have tried the restart on the start button, and also ctrl,alt,del
twice but neither restart the machine. All i get is the computer "freezing"
with the flashing cursor in the top left hand corner.
The version that is registered in add/remove is "Microsoft Internet Explorer
6 SP1 and Internet Tools"

"webster72n" wrote:

>
> You say: "...to get out of it", do you mean IE 5.5 reappears?
> If that's the case, what version is registered in Add/Remove?
> A little more info would be helpful.
>
> Harry.
>
>
> "pauly" <pauly@discussions.microsoft.com> wrote in message
> news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com...
> > Hi
> > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart
> i
> > get a blank ( black ) screen with a flashing cursor in the top left of
> > screen. The only way to get out of it is to press re-set button on compy
> or
> > switch off then back on again.
> > I am running Windows ME 4.90.3000
> >
> > Thanking anyone in advance for any help
> >
>
>
>

 

[Mike M]

Try uninstalling IE6 (it's in Add/Remove Programs) and then reinstalling
it again. When reinstalling do this with your AV paused or disabled,
remembering to re-enable when finished.
--
Mike Maltby
mike.maltby@gmail.com


pauly <pauly@discussions.microsoft.com> wrote:

> Hi
> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a
> restart i get a blank ( black ) screen with a flashing cursor in the
> top left of screen. The only way to get out of it is to press re-set
> button on compy or switch off then back on again.
> I am running Windows ME 4.90.3000
>
> Thanking anyone in advance for any help

 

[Heirloom]

Doesn't look like he is getting far enough to do the uninstall, Mike.

Pauly, can you start into the Safe Mode, if so, you should be able to follow
Mike's advice from that point. Barring that, if you can get into the Safe
Mode, see if you can perform a System Restore to a point prior to the bad
install. If you are unable to get into the Safe Mode, do you have an
EBD?.....Emergency Boot Disk? That should get you where you need to be. If
no EBD, you can get someone to dl'd one for you from Bootdisk.com......just
make sure you get the one for Windows Me.
Heirloom, old and 'bout time for bed

"Mike M" <No_Spam@Corned_Beef.Only> wrote in message
news:uJVeUta8HHA.5012@TK2MSFTNGP02.phx.gbl...
> Try uninstalling IE6 (it's in Add/Remove Programs) and then reinstalling
> it again. When reinstalling do this with your AV paused or disabled,
> remembering to re-enable when finished.
> --
> Mike Maltby
> mike.maltby@gmail.com
>
>
> pauly <pauly@discussions.microsoft.com> wrote:
>
>> Hi
>> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a
>> restart i get a blank ( black ) screen with a flashing cursor in the
>> top left of screen. The only way to get out of it is to press re-set
>> button on compy or switch off then back on again.
>> I am running Windows ME 4.90.3000
>>
>> Thanking anyone in advance for any help
>

 

[pauly leotardo]

I am able to boot into safe mode, but what is the AV that you refer to.
The ie6 install which i did was the ie6 setup program, then it installs the
files that are needed from the net. Is this one o.k to use or should i
download the complete ie6 and install from that.

"Heirloom" wrote:

> Doesn't look like he is getting far enough to do the uninstall, Mike.
>
> Pauly, can you start into the Safe Mode, if so, you should be able to follow
> Mike's advice from that point. Barring that, if you can get into the Safe
> Mode, see if you can perform a System Restore to a point prior to the bad
> install. If you are unable to get into the Safe Mode, do you have an
> EBD?.....Emergency Boot Disk? That should get you where you need to be. If
> no EBD, you can get someone to dl'd one for you from Bootdisk.com......just
> make sure you get the one for Windows Me.
> Heirloom, old and 'bout time for bed
>
> "Mike M" <No_Spam@Corned_Beef.Only> wrote in message
> news:uJVeUta8HHA.5012@TK2MSFTNGP02.phx.gbl...
> > Try uninstalling IE6 (it's in Add/Remove Programs) and then reinstalling
> > it again. When reinstalling do this with your AV paused or disabled,
> > remembering to re-enable when finished.
> > --
> > Mike Maltby
> > mike.maltby@gmail.com
> >
> >
> > pauly <pauly@discussions.microsoft.com> wrote:
> >
> >> Hi
> >> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a
> >> restart i get a blank ( black ) screen with a flashing cursor in the
> >> top left of screen. The only way to get out of it is to press re-set
> >> button on compy or switch off then back on again.
> >> I am running Windows ME 4.90.3000
> >>
> >> Thanking anyone in advance for any help
> >
>
>
>

 

[Mike M]

AV = AntiVirus. Some antivirus programs block access to the registry
resulting in incomplete installations.

If you can boot to Safe Mode you should be able to uninstall IE6 and
return to an earlier version such as IE5.5 without needing to go on line.
If this enables you to boot normally then go on line and download and
reinstall IE6 SP1.
--
Mike Maltby
mike.maltby@gmail.com


pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote:

> I am able to boot into safe mode, but what is the AV that you refer
> to.
> The ie6 install which i did was the ie6 setup program, then it
> installs the files that are needed from the net. Is this one o.k to
> use or should i download the complete ie6 and install from that.

 

[pauly leotardo]

Tried all that and still no joy. One thing i did notice was that when i was
in safe mode and did a re-start, it did so with no blank screen and booted to
the desktop. but as soon as i tried a re-start in normal mode then i got the
"freeze" and the blank screen with the flashing cursor.

"Mike M" wrote:

> AV = AntiVirus. Some antivirus programs block access to the registry
> resulting in incomplete installations.
>
> If you can boot to Safe Mode you should be able to uninstall IE6 and
> return to an earlier version such as IE5.5 without needing to go on line.
> If this enables you to boot normally then go on line and download and
> reinstall IE6 SP1.
> --
> Mike Maltby
> mike.maltby@gmail.com
>
>
> pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote:
>
> > I am able to boot into safe mode, but what is the AV that you refer
> > to.
> > The ie6 install which i did was the ie6 setup program, then it
> > installs the files that are needed from the net. Is this one o.k to
> > use or should i download the complete ie6 and install from that.
>
>

 

[webster72n]

Do you have access to another machine?
If so, here is a link which 'may' provide some helpful tips:

http://www.tipsdr.com/internet-explorer-6-tips.html.

Harry.



"pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message
news:A3E123AB-ADA7-480C-9D36-045C1A9D9355@microsoft.com...
> Tried all that and still no joy. One thing i did notice was that when i
was
> in safe mode and did a re-start, it did so with no blank screen and booted
to
> the desktop. but as soon as i tried a re-start in normal mode then i got
the
> "freeze" and the blank screen with the flashing cursor.
>
> "Mike M" wrote:
>
> > AV = AntiVirus. Some antivirus programs block access to the registry
> > resulting in incomplete installations.
> >
> > If you can boot to Safe Mode you should be able to uninstall IE6 and
> > return to an earlier version such as IE5.5 without needing to go on
line.
> > If this enables you to boot normally then go on line and download and
> > reinstall IE6 SP1.
> > --
> > Mike Maltby
> > mike.maltby@gmail.com
> >
> >
> > pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote:
> >
> > > I am able to boot into safe mode, but what is the AV that you refer
> > > to.
> > > The ie6 install which i did was the ie6 setup program, then it
> > > installs the files that are needed from the net. Is this one o.k to
> > > use or should i download the complete ie6 and install from that.
> >
> >

 

[Ben Myers]

"pauly" <pauly@discussions.microsoft.com> wrote in message news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com...
> Hi
> Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i
> get a blank ( black ) screen with a flashing cursor in the top left of
> screen. The only way to get out of it is to press re-set button on compy or
> switch off then back on again.
> I am running Windows ME 4.90.3000
> Thanking anyone in advance for any help

Start the computer in Safe mode, wait until the "Help and Support"
window opens and select "System Restore". Make sure "Restore
my computer to an earlier time" is selected, click "Next" and
select a restore point that predates the problem.

Ben

 

[pauly leotardo]

If i were to do the system restore to an earlier point then i would lose the
update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I
think it must be hardware related as i have another machine running ME and i
upgraded to IE6 with no problem at all.

"Ben Myers" wrote:

> "pauly" <pauly@discussions.microsoft.com> wrote in message news:039339A6-3F15-4934-81F7-5E5E85898A5E@microsoft.com...
> > Hi
> > Have just recently upgraded to ie6 from ie5.5. Whenever i go for a restart i
> > get a blank ( black ) screen with a flashing cursor in the top left of
> > screen. The only way to get out of it is to press re-set button on compy or
> > switch off then back on again.
> > I am running Windows ME 4.90.3000
> > Thanking anyone in advance for any help
>
> Start the computer in Safe mode, wait until the "Help and Support"
> window opens and select "System Restore". Make sure "Restore
> my computer to an earlier time" is selected, click "Next" and
> select a restore point that predates the problem.
>
> Ben
>
>

 

[Mike M]

You need to uninstall and then reinstall IE6 and using system restore and
rolling back to before your problems started is one way of doing so.
Something that I suggested you do earlier two weeks ago but since you
reported that you were unable to uninstall IE6 using Add/Remove Programs
(which suggests something odd with your setup) then using system restore
should do this for you however a lot of time has passed since you first
reported your problem and the longer you leave it the less likely system
restore will be able to help.
--
Mike Maltby
mike.maltby@gmail.com


pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote:

> If i were to do the system restore to an earlier point then i would
> lose the update to IE6 and go back to IE5.5. This is one thing i do
> not wish to do. I think it must be hardware related as i have another
> machine running ME and i upgraded to IE6 with no problem at all.

 

[Mike M]

Alternatively try repairing Internet Explorer. Either use Add/Remove
Programs, Select IE6 and click Remove and then select Repair from the
menu. If IE6 does not appear in Add/Remove programs repairing is a little
more complicated and you need to use Start | Run and in the box type (all
as one line):

rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet
Explorer\Setup\SETUP.EXE" /g "C:\Windows\IE Uninstall Log.Txt"

Keep the spaces (after ll32, ance, Program, rnet, EXE", /g, \IE and tall)
and also the quote marks. Now click OK and follow the prompts.

This can be done from Safe Mode.

See MS KB 194177 - "Description of the Internet Explorer Repair tool"
(http://support.microsoft.com/?kbid=194177). This article also applies to
IE6 although not mentioned in the article.
--
Mike Maltby
mike.maltby@gmail.com


Mike M <No_Spam@Corned_Beef.Only> wrote:

> You need to uninstall and then reinstall IE6 and using system restore
> and rolling back to before your problems started is one way of doing
> so. Something that I suggested you do earlier two weeks ago but since
> you reported that you were unable to uninstall IE6 using Add/Remove
> Programs (which suggests something odd with your setup) then using
> system restore should do this for you however a lot of time has
> passed since you first reported your problem and the longer you leave
> it the less likely system restore will be able to help.
>
>> If i were to do the system restore to an earlier point then i would
>> lose the update to IE6 and go back to IE5.5. This is one thing i do
>> not wish to do. I think it must be hardware related as i have another
>> machine running ME and i upgraded to IE6 with no problem at all.

 

[pauly leotardo]

Hi Mike
Don't think i ever said i could'nt remove IE6 via add/remove.
Anyway have just tried the repair bit and its still the same. Am pretty sure
its hardware related so will have to live with it until i am able to upgrade
the compy.
Thanks for all your help.

"Mike M" wrote:

> Alternatively try repairing Internet Explorer. Either use Add/Remove
> Programs, Select IE6 and click Remove and then select Repair from the
> menu. If IE6 does not appear in Add/Remove programs repairing is a little
> more complicated and you need to use Start | Run and in the box type (all
> as one line):
>
> rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet
> Explorer\Setup\SETUP.EXE" /g "C:\Windows\IE Uninstall Log.Txt"
>
> Keep the spaces (after ll32, ance, Program, rnet, EXE", /g, \IE and tall)
> and also the quote marks. Now click OK and follow the prompts.
>
> This can be done from Safe Mode.
>
> See MS KB 194177 - "Description of the Internet Explorer Repair tool"
> (http://support.microsoft.com/?kbid=194177). This article also applies to
> IE6 although not mentioned in the article.
> --
> Mike Maltby
> mike.maltby@gmail.com
>
>
> Mike M <No_Spam@Corned_Beef.Only> wrote:
>
> > You need to uninstall and then reinstall IE6 and using system restore
> > and rolling back to before your problems started is one way of doing
> > so. Something that I suggested you do earlier two weeks ago but since
> > you reported that you were unable to uninstall IE6 using Add/Remove
> > Programs (which suggests something odd with your setup) then using
> > system restore should do this for you however a lot of time has
> > passed since you first reported your problem and the longer you leave
> > it the less likely system restore will be able to help.
> >
> >> If i were to do the system restore to an earlier point then i would
> >> lose the update to IE6 and go back to IE5.5. This is one thing i do
> >> not wish to do. I think it must be hardware related as i have another
> >> machine running ME and i upgraded to IE6 with no problem at all.
>
>

 

[Mike M]

Well you did say "Tried all that and still no joy." (Sun, 9 Sep 2007
06:30:01 -0700) when I first suggested that you uninstall IE6 using
Add/Remove Programs.

Personally I think it unlikely that your problem is hardware related but
then I know nothing about your PC so there may be other factors at play
that I/we know nothing about.
--
Mike Maltby
mike.maltby@gmail.com


pauly leotardo <paulyleotardo@discussions.microsoft.com> wrote:

> Hi Mike
> Don't think i ever said i could'nt remove IE6 via add/remove.
> Anyway have just tried the repair bit and its still the same. Am
> pretty sure its hardware related so will have to live with it until i
> am able to upgrade the compy.
> Thanks for all your help.

 

[Ben Myers]

"pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:24E9CF92-6C33-4B89-8A34-6DE2478E0260@microsoft.com...
> If i were to do the system restore to an earlier point then i would lose the
> update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I
> think it must be hardware related as i have another machine running ME and i
> upgraded to IE6 with no problem at all.

You seem to be saying that the computer works normally when
initially started, but fails during a warm reboot. If this is the case,
you might try hitting F8 during the restart and using "Logged" or
"Step by step confirmation" to determine where the problem is
occurring.

Ben

 

[pauly leotardo]

Thanks to all involved and i seem to have sorted the problem.
I changed the motherboard and all seems to be ok, although why it started
doing it only after installing IE6 i will never know.

Once again thank you to all

"Ben Myers" wrote:

> "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message news:24E9CF92-6C33-4B89-8A34-6DE2478E0260@microsoft.com...
> > If i were to do the system restore to an earlier point then i would lose the
> > update to IE6 and go back to IE5.5. This is one thing i do not wish to do. I
> > think it must be hardware related as i have another machine running ME and i
> > upgraded to IE6 with no problem at all.
>
> You seem to be saying that the computer works normally when
> initially started, but fails during a warm reboot. If this is the case,
> you might try hitting F8 during the restart and using "Logged" or
> "Step by step confirmation" to determine where the problem is
> occurring.
>
> Ben
>

 

[webster72n]

You've done it the hard way, pauly, but circumvention is one way, no doubt.
Good to know you see light at the end of your tunnel.
And you are welcome, too.

Harry.


"pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in message
news07C9EAE-843A-45A9-B0ED-52387E6D1E95@microsoft.com...
> Thanks to all involved and i seem to have sorted the problem.
> I changed the motherboard and all seems to be ok, although why it started
> doing it only after installing IE6 i will never know.
>
> Once again thank you to all
>
> "Ben Myers" wrote:
>
> > "pauly leotardo" <paulyleotardo@discussions.microsoft.com> wrote in
message news:24E9CF92-6C33-4B89-8A34-6DE2478E0260@microsoft.com...
> > > If i were to do the system restore to an earlier point then i would
lose the
> > > update to IE6 and go back to IE5.5. This is one thing i do not wish to
do. I
> > > think it must be hardware related as i have another machine running ME
and i
> > > upgraded to IE6 with no problem at all.
> >
> > You seem to be saying that the computer works normally when
> > initially started, but fails during a warm reboot. If this is the case,
> > you might try hitting F8 during the restart and using "Logged" or
> > "Step by step confirmation" to determine where the problem is
> > occurring.
> >
> > Ben
> >