Green turns to yellow within an hour of scan how do I get additional troubleshooting help?

System

Staff member
May 19, 2012
In the Machine
I went to help on MS Essentials and found a 6 step help, which I did all 6 steps and still cannot get MS Essentials to work properly.
When I log on it's green. When I open my browser (Firefox) it turns yellow. I open MS Essentials, runs a quick scan and it turns green, but within an hour turns yellow again. It's updated and still have no solutions. There no "fix it" solution anywhere
I can locate. I have Windows 7. I sure hope someone can help or I am going to have to gets a virus or anti-virus program somewhere else.
Jim Yeary

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