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I received a call yesterday from an Indian guy saying he was from Microsoft. He said they were notified that my computer had been hacked and that he would help me prevent my computer from shutting down completely. He made me display the event viewer
page, and then I allowed him to take control of my computer through ammyy. He transferred my call to another guy who showed me a list of files supposedly corrupted. He then asked me to subscribe to a protection plan for $299 for 2 PCs for 5 years, or
$499 for lifetime of unlimited number of PCs. I then googled ammyy on another computer and realized it was a scam. I then shut down my PC and hanged up.
After I ran a full scan of Norton which found and fixed some adware. I then downloaded Malwarebytes and ran a full scan which found one virus:
Trojan.Downloader.NSW . I removed it. I then restored the PC to before the last windows update which was 3 days earlier. It took more than 20 minutes to restore.
I will contact all banking institutions where I have accounts to ask them to look for suspicious activities. I am going to change all my passwords. Is there anything else I should do?
Finally, another question: During the interaction he made me go to pccare.org By curiosity, after restore, I typed
[URL="www.pccare.org and immediately appeared on the top left of the screen in large bold letters the 2 words:
It works and nothing else happened
My question is : Does this mean my computer is still infected
Thanks for your inputs.
Bernard Fay
View the thread
page, and then I allowed him to take control of my computer through ammyy. He transferred my call to another guy who showed me a list of files supposedly corrupted. He then asked me to subscribe to a protection plan for $299 for 2 PCs for 5 years, or
$499 for lifetime of unlimited number of PCs. I then googled ammyy on another computer and realized it was a scam. I then shut down my PC and hanged up.
After I ran a full scan of Norton which found and fixed some adware. I then downloaded Malwarebytes and ran a full scan which found one virus:
Trojan.Downloader.NSW . I removed it. I then restored the PC to before the last windows update which was 3 days earlier. It took more than 20 minutes to restore.
I will contact all banking institutions where I have accounts to ask them to look for suspicious activities. I am going to change all my passwords. Is there anything else I should do?
Finally, another question: During the interaction he made me go to pccare.org By curiosity, after restore, I typed
[URL="www.pccare.org and immediately appeared on the top left of the screen in large bold letters the 2 words:
It works and nothing else happened
My question is : Does this mean my computer is still infected
Thanks for your inputs.
Bernard Fay
View the thread