J
James10100
Hello,
I have been looking in to an issue for the last few weeks with our 2012 R2 RDS environment. For a handfull of users, they are experiencing issues with their Start Menu after logging in. It is freezing completley and is unresponsive. This happens across all 3 of our host servers. Below is a list of fixes I have attempted to resolve this but the issue still persists after each attempt:
There is an error that appears in the Event Log when this happens where explorer.exe has crashed with a faulting module of windows.immersiveshell.serviceprovider.dll. I have tried replacing this dll with a good version from another 2012 R2 server but again the issue still persists. I can also confirm that the server is fully patched and up to date.
I am rapidly running out of ideas to try and fix this issue so any help that anyone can offer would be great!
Continue reading...
I have been looking in to an issue for the last few weeks with our 2012 R2 RDS environment. For a handfull of users, they are experiencing issues with their Start Menu after logging in. It is freezing completley and is unresponsive. This happens across all 3 of our host servers. Below is a list of fixes I have attempted to resolve this but the issue still persists after each attempt:
- Logging users on to each host server
- Tried logging users on to a Windows 7 desktop PC and then remoting from the PC on to the RDS
- Keyboard shortcuts to bring up Start Menu (Ctrl+Esc and Windows+X)
- Re-creating profile disks
- Running SFC /Scannow, no corrupt files
- Moving taskbar to the side, Start Menu button highlights when hovered over but does not function
- Stopping and starting explorer.exe
There is an error that appears in the Event Log when this happens where explorer.exe has crashed with a faulting module of windows.immersiveshell.serviceprovider.dll. I have tried replacing this dll with a good version from another 2012 R2 server but again the issue still persists. I can also confirm that the server is fully patched and up to date.
I am rapidly running out of ideas to try and fix this issue so any help that anyone can offer would be great!
Continue reading...