S
Susan Bradley
1. Issues getting the update installed – fails at 12% and rolls back
If the patch fails to install, get the log files located at %windir%\Logs\CBS\*.* and %windir%\Logs\DISM\*.*, and C:\Windows\inf\setupapi.dev.log zip them up and send them to me.
Run the following DISM command from an elevated command prompt and see if the patch will install after you run the DISM command
Dism /Online /Cleanup-Image /RestoreHealth
(see http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html for more details.)
NOTE this may not fix this. It is still being investigated at this time.
This is starting to be the trending solution for dealing with failure 80073712:
Download offline installers: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center to a location on the drive
Windows8.1-KB2919355-x64.msu
690.8 MB
Windows8.1-KB2932046-x64.msu
48.0 MB
Windows8.1-KB2934018-x64.msu
126.4 MB
Windows8.1-KB2937592-x64.msu
303 KB
Windows8.1-KB2938439-x64.msu
19.6 MB
Run Fix Windows Update: http://support.microsoft.com/kb/971058/
Run Scan Windows system components:
Click start, find the command icon and right mouse click and run as administrator
sfc /scannow
Next Remove KB2919355 package by running the following command on the x64 platform (change this to x86 for 32bit platform. Again do this from an command icon where you have right mouse click and run as administrator
dism /online /remove-package /packagename
ackage_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
Clean up the WinSxS folder before attempting a reinstall. (Again needs an elevated command prompt)
dism /online /cleanup-image /startcomponentcleanup /resetbase
Clean up disk with system files remove: (Again needs an elevated command prompt)
cleanmgr.exe
Restart computer
Run offline installer from the location you installed from before in the following order: These KB's must be installed in the following order: KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018. KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355
2. Someone moves folders and it failed to install
See Case of the KB2919355 Installation Failure (Windows 8.1 Update) Which is also an excellent blog post regarding debugging. Please note if you also moved anything else or deleted system folders, you may have issues installing this update. This update needs folders and files in the location that the system was originally installed with.
3.On Server 2012 R2 interaction with Veeam software
Issue with Windows Server 2012 R2 Update KB 2919355 | view topic: Issue with Windows Server 2012 R2 Update (April 2014 rollup)
Veeam has worked on a fix last weekend and indicated it should be out by Tuesday.
4. Windows 8.1 Update prevents interaction with WSUS 3.2 over SSL - WSUS
Product Team Blog - Site Home - TechNet Blogs:
Windows 8.1 Update (KB 2919355) prevents interaction with WSUS 3.2 over SSL
*Microsoft plans to issue an update as soon as possible that will correct the issue and restore the proper behavior for Windows 8.1 Update scanning against all supported WSUS configurations. Until that time, we are temporarily suspending the distribution of the Windows 8.1 Update to WSUS servers.*
You may still obtain the Windows 8.1 Update from the Windows Update Catalog or MSDN. However, we recommend that you suspend deployment of this update in your organization until we release the update that resolves this issue. You may also find the workarounds discussed in this article to be useful for testing the Windows 8.1 Update for your organization. Thank you for your patience during this time
5. If you installed from MSDN download you will see a small KB2919355 being offered up.
This is expected as it appears that KB2934018 (one of the sub patches that gets installed as you install KB2919355) is replacing KB2949621 that was manually installed in the MSDN package. This appears to be a bitlocker update that in the MSDN release was not installing unless bitlocker role was installed. This is expected, go ahead and install the offered KB2919355.
As stated in the KB "The MSDN and VLSC updated ISOs do not contain the complete set of fixes
that are offered from Windows Update. Therefore, Windows Update and WSUS
will offer the KB2919355 update again to computers that are deployed by
using the images in these ISOs. This is expected and does not result in
the full reinstallation of the Windows 8.1 Update but only one smaller
component of it. The rest of the update will not be downloaded or
reinstalled."
http://support.microsoft.com/default.aspx?scid=kb;en-us;2919355
6. You are unable to uninstall IIS after you install KB2919355 in Windows 8.1 or Windows Server 2012 R2:
http://support.microsoft.com/kb/2957390/en-us
7. Error 0x80071a91 when installing update 2919355 in Windows:
http://support.microsoft.com/kb/2939087/en-us
8. Make sure you have enough space to install it (at least 3 gigs if not more)
Windows 8.1 update 1 _KB2919355 Error: 0x80070070:
http://blogs.blackmarble.co.uk/blog...-81-update-1-_KB2919355-Error-0x80070070.aspx
9. To fix an issue with the Internet Explorer Enterprise Mode feature which occurs after the update is installed, visit the following Microsoft website:
http://support.microsoft.com/kb/2956283/en-us
10. Make sure you move back folders:
The following actions fixed it for me:
Try going to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools"
If this folder does not exist (because you changed a few folders around to make the start screen look better for example)
You just go to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs"
and add a new folder "System Tools"
The update installed flawlessly after that.
****
11. Tracking issues with error 80073712 - please see this post and see if it fixes your issue:
AndrewB - Windows 8.1 Update: KB2919355 Error 80073712 Potential Fix:
http://andrew-b.com/view/article/46
****
12. Failure code 0x800F0922 check the following:
Check your log for ETW Provider of DWM:
My log showed:
2014-04-13 15:18:04, Info CSI 0000051f Begin executing advanced installer phase 38 (0x00000026) index 1011 (0x00000000000003f3) (sequence 1050)
Old component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.16483, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
New component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.17031, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
Install mode: install
Installer ID: {3bb9fd2b-351e-4b9c-b1fc-ed0758805998}
Installer name: [6]"Events"
2014-04-13 15:18:04, Error CSI 0000000b (F) Logged @2014/4/13:13:18:04.787 : [ml:300{150},l:298{149}]"events installer: online=1, install=1, component=amd64_Microsoft-Windows-DesktopWindowManager-uDWM_31bf3856ad364e35_6.3.9600.17031_neutral_relea se__."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000c (F) Logged @2014/4/13:13:18:04.802 : [ml:244{122},l:242{121}]"EventAITracerovider Microsoft-Windows-Dwm-Udwm is already installed with GUID {98583af0-fc93-4e71-96d5-9f8da716c6b8}.
"
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000d (F) Logged @2014/4/13:13:18:04.802 : [ml:168{84},l:166{83}]"WmiCmiPlugin manproc.cpp(657): InstrumentationManifestAssert failed. HR=0x80073aa2."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000e (F) Logged @2014/4/13:13:18:04.802 : [ml:166{83},l:164{82}]"WmiCmiPlugin eventloghandler.cpp(192): ProcessEventsInstall failed. HR=0x80073aa2."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000f (F) Logged @2014/4/13:13:18:04.802 : [ml:170{85},l:168{84}]"WmiCmiPlugin eventloghandler.cpp(212): EventLogHandlerInstall failed. HR=0x80073aa2."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 00000010@2014/4/13:13:18:04.802 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(15010)
A genius of another board suggested me to backup and afterwards delete the following reg-key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WINEVT
After that i made a restart and then installed the update without problems!!
Update was installed via MS Update, not previously downloaded, therefore i would suggest that there is no problem with corruption of the files provided by MS Update
13. I would uninstall antivirus and reinstall it after you install this update
Check with your A/V vendor if they are ready for 8.1
Windows 8.1 Update 1 problem opening IE11/Office with MBAE
https://forums.malwarebytes.org/index.php?showtopic=146368
***
14. KB2919355 — Windows failed to install the following update with error 0x8E5E03FA
See the below for a fix:
Win 8.1 Update 1 install failures — Technical Series — Medium:
https://medium.com/technical-series/a2a5d4b24d55
15. Remove Cisco vpn client Cisco Systems VPN Client 5.0.07.0440. which has been reported to have interactions with this update and cause it to fail to install:
Uninstalling the Cisco Systems VPN Client version
5.0.07.0290 resolved this issue for me.
Susan, It was Cisco Systems VPN Client 5.0.07.0440
see: http://answers.microsoft.com//message/22ec9e23-d4d4-45f8-b6da-74fd8ab7fa48?threadId=4d4d23a3-695a-4bd4-b340-d2ce9c75919d
and
"I was able to install KB2919355 after 8000F0922 error. But in my case
there were no problems with system reserved partition. It turned out,
installer could not execute "netcfg" command. Root cause was a Cisco VPN
client. When I deleted VPN client, update installed normally"
http://answers.microsoft.com/en-us/...r/aec97e6d-6b14-4bc6-a681-b418d8c13376?page=3
Uninstalling the Cisco Systems VPN Client version 5.0.07.0290 resolved this issue for me.
Susan, It was Cisco Systems VPN Client 5.0.07.0440
16. Supermicro boards have issues with KB2919355
http://social.technet.microsoft.com...permicro-machines-crash?forum=winserver8setup
LSI - look for new driver
17. Interaction with WSUS
http://social.technet.microsoft.com...ate-1-breaks-wsus-clients?forum=winserverwsus
"
I issued the command "netsh winhttp import proxy source=ie" and rebooted the server.
This made the error 0x80072F8 go away and I can now successfully check for online updates AND for local wsus updates! Thanks for the good hint"
18. Issues with sleep and hibernation post install - still being investigated
http://answers.microsoft.com/en-us/...9355-the/f0be48f1-b281-49e5-b24b-2da1a8288009
19. Issues with corruption post install
http://thehotfixshare.net/board/index.php?showtopic=21423
If you find that post install there is corruption you need to run the dism command using 8.1.1 media to repair it.
20. KB2919355 will make mouse pointer invisible when it's installed on 8.1 on a MacBook pro
https://discussions.apple.com/message/25557252
Install the latest video drivers and it will solve the issue
21. How to get media to reinstall
http://dellwindowsreinstallationgui...slp-product-key-using-rw-everything-oem-only/
Review that video and use generic 8.1 keys and then use your real windows 8 key and rekey it.
Upgrade Windows with only a product key
http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only
Windows 8.1 generic product key.
- Windows 8.1 (core): 334NH-RXG76-64THK-C7CKG-D3VPT
- Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB
This update is a mandatory update in order to continue to receive security updates in May. Thus it's very important to test quickly and deploy this. It's not a normal service pack, but consider it more like a monthly security update.
Continue reading...
If the patch fails to install, get the log files located at %windir%\Logs\CBS\*.* and %windir%\Logs\DISM\*.*, and C:\Windows\inf\setupapi.dev.log zip them up and send them to me.
Run the following DISM command from an elevated command prompt and see if the patch will install after you run the DISM command
Dism /Online /Cleanup-Image /RestoreHealth
(see http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html for more details.)
NOTE this may not fix this. It is still being investigated at this time.
This is starting to be the trending solution for dealing with failure 80073712:
Download offline installers: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center to a location on the drive
Windows8.1-KB2919355-x64.msu
690.8 MB
Windows8.1-KB2932046-x64.msu
48.0 MB
Windows8.1-KB2934018-x64.msu
126.4 MB
Windows8.1-KB2937592-x64.msu
303 KB
Windows8.1-KB2938439-x64.msu
19.6 MB
Run Fix Windows Update: http://support.microsoft.com/kb/971058/
Run Scan Windows system components:
Click start, find the command icon and right mouse click and run as administrator
sfc /scannow
Next Remove KB2919355 package by running the following command on the x64 platform (change this to x86 for 32bit platform. Again do this from an command icon where you have right mouse click and run as administrator
dism /online /remove-package /packagename
ackage_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14Clean up the WinSxS folder before attempting a reinstall. (Again needs an elevated command prompt)
dism /online /cleanup-image /startcomponentcleanup /resetbase
Clean up disk with system files remove: (Again needs an elevated command prompt)
cleanmgr.exe
Restart computer
Run offline installer from the location you installed from before in the following order: These KB's must be installed in the following order: KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018. KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355
2. Someone moves folders and it failed to install
See Case of the KB2919355 Installation Failure (Windows 8.1 Update) Which is also an excellent blog post regarding debugging. Please note if you also moved anything else or deleted system folders, you may have issues installing this update. This update needs folders and files in the location that the system was originally installed with.
3.On Server 2012 R2 interaction with Veeam software
Issue with Windows Server 2012 R2 Update KB 2919355 | view topic: Issue with Windows Server 2012 R2 Update (April 2014 rollup)
Veeam has worked on a fix last weekend and indicated it should be out by Tuesday.
4. Windows 8.1 Update prevents interaction with WSUS 3.2 over SSL - WSUS
Product Team Blog - Site Home - TechNet Blogs:
Windows 8.1 Update (KB 2919355) prevents interaction with WSUS 3.2 over SSL
*Microsoft plans to issue an update as soon as possible that will correct the issue and restore the proper behavior for Windows 8.1 Update scanning against all supported WSUS configurations. Until that time, we are temporarily suspending the distribution of the Windows 8.1 Update to WSUS servers.*
You may still obtain the Windows 8.1 Update from the Windows Update Catalog or MSDN. However, we recommend that you suspend deployment of this update in your organization until we release the update that resolves this issue. You may also find the workarounds discussed in this article to be useful for testing the Windows 8.1 Update for your organization. Thank you for your patience during this time
5. If you installed from MSDN download you will see a small KB2919355 being offered up.
This is expected as it appears that KB2934018 (one of the sub patches that gets installed as you install KB2919355) is replacing KB2949621 that was manually installed in the MSDN package. This appears to be a bitlocker update that in the MSDN release was not installing unless bitlocker role was installed. This is expected, go ahead and install the offered KB2919355.
As stated in the KB "The MSDN and VLSC updated ISOs do not contain the complete set of fixes
that are offered from Windows Update. Therefore, Windows Update and WSUS
will offer the KB2919355 update again to computers that are deployed by
using the images in these ISOs. This is expected and does not result in
the full reinstallation of the Windows 8.1 Update but only one smaller
component of it. The rest of the update will not be downloaded or
reinstalled."
http://support.microsoft.com/default.aspx?scid=kb;en-us;2919355
6. You are unable to uninstall IIS after you install KB2919355 in Windows 8.1 or Windows Server 2012 R2:
http://support.microsoft.com/kb/2957390/en-us
7. Error 0x80071a91 when installing update 2919355 in Windows:
http://support.microsoft.com/kb/2939087/en-us
8. Make sure you have enough space to install it (at least 3 gigs if not more)
Windows 8.1 update 1 _KB2919355 Error: 0x80070070:
http://blogs.blackmarble.co.uk/blog...-81-update-1-_KB2919355-Error-0x80070070.aspx
9. To fix an issue with the Internet Explorer Enterprise Mode feature which occurs after the update is installed, visit the following Microsoft website:
http://support.microsoft.com/kb/2956283/en-us
10. Make sure you move back folders:
The following actions fixed it for me:
Try going to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools"
If this folder does not exist (because you changed a few folders around to make the start screen look better for example)
You just go to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs"
and add a new folder "System Tools"
The update installed flawlessly after that.
****
11. Tracking issues with error 80073712 - please see this post and see if it fixes your issue:
AndrewB - Windows 8.1 Update: KB2919355 Error 80073712 Potential Fix:
http://andrew-b.com/view/article/46
****
12. Failure code 0x800F0922 check the following:
Check your log for ETW Provider of DWM:
My log showed:
2014-04-13 15:18:04, Info CSI 0000051f Begin executing advanced installer phase 38 (0x00000026) index 1011 (0x00000000000003f3) (sequence 1050)
Old component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.16483, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
New component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.17031, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
Install mode: install
Installer ID: {3bb9fd2b-351e-4b9c-b1fc-ed0758805998}
Installer name: [6]"Events"
2014-04-13 15:18:04, Error CSI 0000000b (F) Logged @2014/4/13:13:18:04.787 : [ml:300{150},l:298{149}]"events installer: online=1, install=1, component=amd64_Microsoft-Windows-DesktopWindowManager-uDWM_31bf3856ad364e35_6.3.9600.17031_neutral_relea se__."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000c (F) Logged @2014/4/13:13:18:04.802 : [ml:244{122},l:242{121}]"EventAITrace
rovider Microsoft-Windows-Dwm-Udwm is already installed with GUID {98583af0-fc93-4e71-96d5-9f8da716c6b8}."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000d (F) Logged @2014/4/13:13:18:04.802 : [ml:168{84},l:166{83}]"WmiCmiPlugin manproc.cpp(657): InstrumentationManifestAssert failed. HR=0x80073aa2."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000e (F) Logged @2014/4/13:13:18:04.802 : [ml:166{83},l:164{82}]"WmiCmiPlugin eventloghandler.cpp(192): ProcessEventsInstall failed. HR=0x80073aa2."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 0000000f (F) Logged @2014/4/13:13:18:04.802 : [ml:170{85},l:168{84}]"WmiCmiPlugin eventloghandler.cpp(212): EventLogHandlerInstall failed. HR=0x80073aa2."
[gle=0x80004005]
2014-04-13 15:18:04, Error CSI 00000010@2014/4/13:13:18:04.802 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(15010)
A genius of another board suggested me to backup and afterwards delete the following reg-key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WINEVT
After that i made a restart and then installed the update without problems!!
Update was installed via MS Update, not previously downloaded, therefore i would suggest that there is no problem with corruption of the files provided by MS Update
13. I would uninstall antivirus and reinstall it after you install this update
Check with your A/V vendor if they are ready for 8.1
Windows 8.1 Update 1 problem opening IE11/Office with MBAE
https://forums.malwarebytes.org/index.php?showtopic=146368
***
14. KB2919355 — Windows failed to install the following update with error 0x8E5E03FA
See the below for a fix:
Win 8.1 Update 1 install failures — Technical Series — Medium:
https://medium.com/technical-series/a2a5d4b24d55
15. Remove Cisco vpn client Cisco Systems VPN Client 5.0.07.0440. which has been reported to have interactions with this update and cause it to fail to install:
Uninstalling the Cisco Systems VPN Client version
5.0.07.0290 resolved this issue for me.
Susan, It was Cisco Systems VPN Client 5.0.07.0440
see: http://answers.microsoft.com//message/22ec9e23-d4d4-45f8-b6da-74fd8ab7fa48?threadId=4d4d23a3-695a-4bd4-b340-d2ce9c75919d
and
"I was able to install KB2919355 after 8000F0922 error. But in my case
there were no problems with system reserved partition. It turned out,
installer could not execute "netcfg" command. Root cause was a Cisco VPN
client. When I deleted VPN client, update installed normally"
http://answers.microsoft.com/en-us/...r/aec97e6d-6b14-4bc6-a681-b418d8c13376?page=3
Uninstalling the Cisco Systems VPN Client version 5.0.07.0290 resolved this issue for me.
Susan, It was Cisco Systems VPN Client 5.0.07.0440
16. Supermicro boards have issues with KB2919355
http://social.technet.microsoft.com...permicro-machines-crash?forum=winserver8setup
LSI - look for new driver
17. Interaction with WSUS
http://social.technet.microsoft.com...ate-1-breaks-wsus-clients?forum=winserverwsus
"
I issued the command "netsh winhttp import proxy source=ie" and rebooted the server.
This made the error 0x80072F8 go away and I can now successfully check for online updates AND for local wsus updates! Thanks for the good hint"
18. Issues with sleep and hibernation post install - still being investigated
http://answers.microsoft.com/en-us/...9355-the/f0be48f1-b281-49e5-b24b-2da1a8288009
19. Issues with corruption post install
http://thehotfixshare.net/board/index.php?showtopic=21423
If you find that post install there is corruption you need to run the dism command using 8.1.1 media to repair it.
20. KB2919355 will make mouse pointer invisible when it's installed on 8.1 on a MacBook pro
https://discussions.apple.com/message/25557252
Install the latest video drivers and it will solve the issue
21. How to get media to reinstall
http://dellwindowsreinstallationgui...slp-product-key-using-rw-everything-oem-only/
Review that video and use generic 8.1 keys and then use your real windows 8 key and rekey it.
Upgrade Windows with only a product key
http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only
Windows 8.1 generic product key.
- Windows 8.1 (core): 334NH-RXG76-64THK-C7CKG-D3VPT
- Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB
This update is a mandatory update in order to continue to receive security updates in May. Thus it's very important to test quickly and deploy this. It's not a normal service pack, but consider it more like a monthly security update.
Continue reading...