R
Robert Wolff
I finally relented and allowed my computer to do the Windows 10 April 2018 update after delaying the update for about a week which has turned out to be a big mistake.
I'm now taken to the blue screen in which I a given options for rollback/restoring (none of which work), repairing the startup (which gives me the error with srttrail.txt) or troubleshooting the issue and thus have gone to the command prompt. Also from this screen I have been able to load 'Windows 10 on volume 3' which let's me log in though provides limited capabilities of windows and no access to any applications. I can see my file directory and my windows.old directory but no way to recover.
I've tried suggestions on the post below and posted there too though have not been contacted:
D:\windows\system32\logfiles\Srt\SrtTrail.txt windows 10
Furthermore I think Microsoft's feedback has been giving very conflicting advise as I've had daily chat sessions with Microsoft the last 3 days including letting level 2 support have remote access to my laptop today and I'm no closer to a resolution. I'm told the issue is with my antivirus and Microsoft are divesting any responsibility for creating this issue. In looking at online forums this issue has been known for a while and the rollout of the upgrade should have been stopped or at least a disclaimer posted saying if you are running antivirus that it will need to be uninstalled before proceeding with the update.
The only resolution I'm being given is to do a clean install or try uninstalling all my apps through a DISM command but then I need to worry about reinstalling all my applications which will be problematic as I can't find my product license keys for my pre-installed Office product I had when I bought the laptop. Consequently I'd need to pay now to get back to my previous workable computer if I followed either of these options.
Additionally the DISM suggestion was given to me by a 1st line support and I learned from the 2nd line support this would have uninstalled all my apps. Fortunately I had executed this from the troubleshooting cmd prompt (as opposed to the cmd prompt I can access via loading on Windows 10 on Volume 3) and it failed there otherwise I might have done the very thing I didn't want to do despite repeatedly telling the agent I do NOT want to lose my applications or data.
Microsoft agents aren't listening and the only 'fix' is to do a clean install or try uninstalling all your apps so proceed with caution if you don't want either. Supposedly we'll have a fix in 24-48 hours (which I'm repeatedly being told each day so is clearly a moving target). Though the update created the issue and was a known issue to Microsoft, as I see from other posts, they are also not offering any compensation for those affected or at least not to me!
When will Microsoft fix the issue and how will users be compensated for the inconvenience especially given the bad/conflicting advice being given by Microsoft support?
Continue reading...
I'm now taken to the blue screen in which I a given options for rollback/restoring (none of which work), repairing the startup (which gives me the error with srttrail.txt) or troubleshooting the issue and thus have gone to the command prompt. Also from this screen I have been able to load 'Windows 10 on volume 3' which let's me log in though provides limited capabilities of windows and no access to any applications. I can see my file directory and my windows.old directory but no way to recover.
I've tried suggestions on the post below and posted there too though have not been contacted:
D:\windows\system32\logfiles\Srt\SrtTrail.txt windows 10
Furthermore I think Microsoft's feedback has been giving very conflicting advise as I've had daily chat sessions with Microsoft the last 3 days including letting level 2 support have remote access to my laptop today and I'm no closer to a resolution. I'm told the issue is with my antivirus and Microsoft are divesting any responsibility for creating this issue. In looking at online forums this issue has been known for a while and the rollout of the upgrade should have been stopped or at least a disclaimer posted saying if you are running antivirus that it will need to be uninstalled before proceeding with the update.
The only resolution I'm being given is to do a clean install or try uninstalling all my apps through a DISM command but then I need to worry about reinstalling all my applications which will be problematic as I can't find my product license keys for my pre-installed Office product I had when I bought the laptop. Consequently I'd need to pay now to get back to my previous workable computer if I followed either of these options.
Additionally the DISM suggestion was given to me by a 1st line support and I learned from the 2nd line support this would have uninstalled all my apps. Fortunately I had executed this from the troubleshooting cmd prompt (as opposed to the cmd prompt I can access via loading on Windows 10 on Volume 3) and it failed there otherwise I might have done the very thing I didn't want to do despite repeatedly telling the agent I do NOT want to lose my applications or data.
Microsoft agents aren't listening and the only 'fix' is to do a clean install or try uninstalling all your apps so proceed with caution if you don't want either. Supposedly we'll have a fix in 24-48 hours (which I'm repeatedly being told each day so is clearly a moving target). Though the update created the issue and was a known issue to Microsoft, as I see from other posts, they are also not offering any compensation for those affected or at least not to me!
When will Microsoft fix the issue and how will users be compensated for the inconvenience especially given the bad/conflicting advice being given by Microsoft support?
Continue reading...