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JKMerlinSum
We have a problem with several of our computers where the screen will go black and not respond to touch input (other than to display the little circle on touch. This happens while being used or after idle a few minutes. Pressing CTRL ALT DEL makes the screen go back to normal except that the start menu and right click menu never open, and any control panel windows don't open. Restarting fixes this until the next time.
We are running a custom browser on the computers that acts like a normal internet browser but it has happened without the program being open. The computers we are having issues with are dell inspiron 3064 series all in ones, and we don't normally have keyboards or mice connected (touch screens work for our purposes). They are on a network together and connected to a server but not connected to the internet so they do not receive updates of any kind. Has anyone had a similar problem or have some tips? I've done quite a bit of research into this problem.
I've tried re-installing windows using the built in reset; this delayed the problem for a little while. I've also tried updating the bios and video card drivers.
Let me know if you need any more information. Thanks
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We are running a custom browser on the computers that acts like a normal internet browser but it has happened without the program being open. The computers we are having issues with are dell inspiron 3064 series all in ones, and we don't normally have keyboards or mice connected (touch screens work for our purposes). They are on a network together and connected to a server but not connected to the internet so they do not receive updates of any kind. Has anyone had a similar problem or have some tips? I've done quite a bit of research into this problem.
I've tried re-installing windows using the built in reset; this delayed the problem for a little while. I've also tried updating the bios and video card drivers.
Let me know if you need any more information. Thanks
Continue reading...