Microsoft Wireless Mouse 5000 and a wireless keyboard 3000 v2.0 combo scroll down issue

C

Colosec007

I am using a Windows 10 pro. I have a Microsoft Wireless Mouse 5000 and a wireless keyboard 3000 v2.0 combo. When they are connected to my laptop the scrolling problem occurs. That is, it scrolls down by itself and when you try to scroll back up it doesn't work unless disconnected. This is not an issue when they are not connected. I've had them for about a year without issue until the last week or so. I've changed the batteries in both, have tried disconnecting and reconnecting and restarting my computer. Also I have installed the latest software but still having the same problem. The product still looks new as I don't use it often. Can I please get help on this issue.

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