windows 10 factory reset not working

Z

zacc_

i have a windows 10 infected with hunks of malware along with my google chrome being infected by "wonderful weather" i am unable to remove or help this situation at all, so i resorted to factory resetting. however, whenever i click the reset button, nothing happens. I get a brief loading wheel about about a second and then nothing happens. I cannot download anything either, as it will not open. i am stuck on what to do. i need either a solution to disable the wonderful weather "installed by administrator" extension, or a factory reset fix. Both would be appreciated. thanks.

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