help !! i only get Stereo instead of 1.7 channels [logitech g633]

M

mosabomar1

hello everyone

recently after the latest Windows 10 update i started to not hear some channels available to me through my headphones [logitech G633] which prior to the update i used to hear them clearly (and my headphone supports 1.7 surround sound through USB)

here is a list of what i did :

- made sure the latest drivers for my headphones are up to date.
- un installed recent application that might have changed the sound settings .

- i reconfigured my headphones and it plays the test audio through all audio channels BUT i only hear left and right.

what i noticed is that when i plug my headphones through the 3.5 mm cable i can hear the surround sound effect ( which indicates that its not a hardware malfunction ) .. i can use the 3.5mm cable instead of USB but ill lose all the crisp clear quality of my brand new 100$ headphones.

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this is a screenshot from my system explaining the issue.

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the issue also occurs throughout the headphones application

id appreciate it if anyone can help me find a solution to this dilemma

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