Y
YAMRAJ_000
Hi there. Is everything good on your end? If not, please get back to us. If yes, we'd like to know your experience here: http://msft.social/qYmjEZ . Please also include Social Media Case ID #1174249 in the comments section of your survey as a reference.
13 Aug 2017
Disgusted !!- Microsoft Lumia 640 xl bought for my son HMS from eBay on 6 Oct 2016 ( pp id ref 43837349368 ) suddenly Battery is NOT being powered from Day before yesterday Night -all bumped
l guide advise ,what happnd ? Can we get the New Replacement Battery Pl ? - Regards
21 Aug 2017Sent
Hi. Let's get this sorted. Since your concern is about replacing your Lumia 640 XL's battery, please get in touch with B2X for further assistance. You can reach them here: http://msft.social/37NM9n .
21 Aug 2017
IMEI: 357158066172904
22 Aug 2017Sent
last two days the battery got drained fast appx within 3-4 hours than the usual 8-10 hours : NOKIA BV-T4B BVT4B Battery 3.8v 11.4 WH ; The chargiung TICK IS SEEN ACTIVE but the BATTERY NOT GETTING CHARGED ;what could b wrong ??
22 Aug 2017Sent
Hello. We'd like to know more. Which Windows device are you using? When did the issue start? Have you tried any troubleshooting steps?
22 Aug 2017
WINDOWS 10 MS LUMIA 640 XL as per IMEI above since oct2016 :ISSUE STARTED wef 20 aug 2017 arnd 9 am ; charged battery twice :it drained out in abt 2-3 hours: third time it got charged only abt 10% and stopped further: after that PHONE used to start and get off immediately : so on and off is on for NOW; BUT BATTERY NOT BEING CHARGED at all...! HAVE already ordered NEW BATTERY from ebay just now..NOKIA BV-T4B BVT4B Battery Microsoft ... (282581003294) :THANK YOU! Your order is confirmed. Your PaisaPay ID : 45914150108
22 Aug 2017Sent
we are ALWAYS preferring US EUROPE JAPAN KOREA products due to quality , security etc etc etc than the RFN red faced nation for various reasons best known to the world...
22 Aug 2017Sent
battery is showing consistent reading of 2% only : iimdte message on flick of start & OFF : SCAN SD CARD AND FIX THE ERRORS :
22 Aug 2017Sent
TROUBLE SHOOTING :tried lot many times : but since the BATTERY is down ; the phone shuts off and on simultaneously and CANT PROCEED FURTHER
22 Aug 2017Sent
Thank you for informing us. It is best that you get in touch with our B2X customer care to check for the available battery. You may choose whether you want a callback, a chat, or bring your device to a local authorized store. Contact them on this link: http://msft.social/0qC7xK .
22 Aug 2017
SIR recd the eBay battery arnd 1.30 pm - have installed and kept for CHARGING ; ITS abt 3 hours ; battery TICK is showing CHARGING but NO PRGORESS at the BATTERY % CHARGE -ONLY TICK is seen FLASHING ; SCREEN STEPS its behaving ; 1---blue MS logo FLASHES on the BLACK background screen. 2---immediately after that THE USUAL START SCREEN with all other Applications etc Fflashes. 3---SIM ERROR rectangle flashes. 4---3 rect remains ,backgrnd shows ;SCAN SD CARD and fix ERRORS-below YES / NO FLASHES ( we press 'NO' . 5---MICROSOFT logo flashes. 6---FLAT BATTERY PICTURE seen with LITTLE RED FLASHES and 7---flat battery with little RED with CHARGING sign flashes . 8---AGAIN SCREEN starts with BLUE square MS logo. REPEAT 1 to 8 STEPS AGAIN & AGAIN ; PLEASE HELP URGENTLY !!! --MY son using it ONLY to SURF !!!
24 Aug 2017Sent
WE SUPPOSE the PHONE itself is NOT CHARGING due to BATTERY NON CHARGING: AND unless the PHONE STARTS we cant move ahead !!! We hope you have easily located us by the IMEI no 7 the ip location also; so please guide WHAT NEXT ???? at the EARLIEST BEST !!! In the meantime we are placing OUR ENORMOUS TRUST on the BRAND - MICROSOFT : we have 3 devices of MS a with us when most are shunning THEM ; Hope WE ARE NOT BELIED OF THE TRUST and CONFIDENCE !!! REGARDS !!!
24 Aug 2017Sent
ThIS 640 XL DUAL one ( 06.10.2016) we are referring now HERE is made in Vietnam ;and may be made for the EU: HAS been EXCELLENT but for last week PROBLEM ;::: THE OTHER 640 xl DUAL (10.07.17) is also made in Vietnam for the ASIA WE SUPPOSE as WeChat is also there - its problem is also REPORTED earlier of MULTIPLE SCREEN FLASHING ON and taking lot of time and OBSTRUCTION for SCREEN also. THE THIRD Another one is 640 single ( GO co make for AT &T ) is made for AT&T US and is still briskly and EXCELLENTLY functioning :: HOPE OUR BRAND appreciation will be HIGHLY APPRECIATED !!!
24 Aug 2017Sent
IMEI 357158066172904 / IMEI: 357158066172904 (15 digits) ;B2x SAYS : The imei number you provided is not valid. Valid imei numbers are 15 digits long.??????
24 Aug 2017Sent
You may check if your phone is authentically manufactured by Microsoft by entering its IMEI on this link: http://msft.social/CCWxda .
24 Aug 2017
ITS OKAY NOW IT WENT AHEAD WHEN ONLY THE NUMBER NUMERICLAS WERE ENTERED ;WITHOUT THE 'IMEI: ' SO WHAT NEXT ???
24 Aug 2017Sent
If you have already entered your IMEI in the B2X support site, please enter your contact details so they can call you back to help resolve your issue.
24 Aug 2017
yes yah ok JI !
24 Aug 2017Sent
IN CONTRA TO WHAT STEPS 1--8 ARE SAID ABOVE FROM ABOUT MID NIGHT abt 2am ONLY THESE 3 STEPS ARE OBSERVED ; AFTER PRESSING THE ON BUTTON : A==ONLY THE MICROSOFT COLORED LOGO FLASHES ON THE SCREEN B== THEN -ONLY THE FLAT BATTERY SIGN WITH SMALL RED PORTION IS BEING SEEN C==THEN THE PHONE GETS OFF ;; WHAT NEXT AND HOW TO SOLVE - RESOLVE THE ISSUES ; TRIED CHATTING WITH BUT SOME PROBLEMS ARE APPREHENDED ; PLEASE HELP GUIDE ADVISE !!! IS THE PROBLEM HARDWARE RELATES OR SOFTWARE OR SOMETHING ELSE ??? NOTE THAT ON 20-21 AUG BATTERY DRAINED OUT VERY FAST EARLY & TWICE AND THE THIRD TIME IT HARDLY GOT CHARGED BEHAVING SIMILARLY AS SATED IN 1--8 STEPS ABOVE -- THEN RESTRICTING THE NORMAL STARTING OF THE PHONE ??? I HAVE ALREADY ENTERED THE CONTACT NUMBER ETC BUT SOME THING STOPPED OR SWITCHED !!!! HEY RAM !!!!
24 Aug 2017Sent
That's quite odd. Let's use the recovery tool. Check this out: http://msft.social/jChOv1 . Windows Device Recovery Tool will delete all your personal data and settings. Make sure to back up your files: http://msft.social/D6MUSR Tweet us back.
24 Aug 2017
Is it that all the saved photos files on phone, drive, etc will go ? and what abt the PIN TO START -brought on the scren ?? we are yet tofind solution to the problem above!! It has disturbed our routine!!! We think PLESAE SEND US THE email addrss so that we can send the photos taken depicying the BEHAVIOUR OF THE PHONE BEFORE THE cOLLAPSE !!!
12 Sep 2017Sent
Based on the information you provided, we believe the best thing to do is contact our partners at B2X. They will be providing an in-depth information and assistance about this issue you are experiencing with your Lumia 640 XL. Click the link to start chatting with them: http://msft.social/g2EwvR
12 Sep 2017
Hi, there! Just checking in, do you still need help from us? Is your issue has been resolved? Let us know, we're here to help.
14 Sep 2017
Hi! We would like to know about your experience with the support you received: http://msft.social/1pA0RN .
16 Sep 2017
WE STILL REQUIRE HELP , NO STILL THE ISSUE IS UNRESOLVED, MOBILE NOT WORKING STILL;, KINDLY SEND THE SERVICE CENTERS ADDRESS ETC AT PUNE , WE ARE LOCATED AT PUNE PIN CODE 411051 INDIA ;REGARDS
18 Oct 2017Sent
NO , THE CHATTING LINK PROVIDED WAS OF LITTLE USE , IT DOES NOT CHAT DISCUSS PROBLEM I HAVE FACED. PL SEND DETAILS ON MY eBAY ID TOSEND THE PHOTOS OF THE MS 640 XL DUAL CONDITION ETC URGENTLY ;REGARDS
18 Oct 2017Sent
Hello! Was the link helpful? Feel free to send us a message anytime if you still need our assistance. If everything is already good on your end, please take a few moments to complete this quick survey: http://msft.social/VeM4Wk
Jun 20
Windows Phone RM-1073Microsoft Lumia 640 LTE Status Device Info & support Find my phone More actions Windows Phone 8 (8.10.15148) +91 97661 08133 Update phone number IMEI: 357816064027913URGENT PL ;my lumia 640 lte model still has os 8.1 udt 2 , just 6 days ago WHILE BACKING UP it ran out of stoarge aftr warning , i cant open STORAGE SPACE, CANT BACKUP, , MY PHONE LIST AND BOOKMARKS , NEITHER THE SMS ALSO ; I WANT EVERYTHING THRE ; SERVCE VENDOR PUNE has AKED THE CODE from THE MICROSOFT -to UNLOCK THE RESERVED STORAGE AND THE PHONE ;;
10h9 hours agoSent
Windows Phone RM-1073Microsoft Lumia 640 LTE Status Device Info & support Find my phone More actions Windows Phone 8 (8.10.15148) +91 -----------------133 Update phone number IMEI: ---------------27913 EBAY PURCHASED ;; URGENT PL ;my lumia 640 lte model still has os 8.1 udt 2 , just 6 days ago WHILE BACKING UP it ran out of stoarge aftr warning , i cant open STORAGE SPACE, CANT BACKUP, , MY PHONE LIST AND BOOKMARKS , NEITHER THE SMS ALSO ; I WANT EVERYTHING THRE ; SERVCE VENDOR PUNE has AKED THE CODE from THE MICROSOFT -to UNLOCK THE RESERVED STORAGE AND THE PHONE ;;
10h9 hours agoSent
Hi. Let's get this sorted out. Just to clarify, are you unable to access your phone? Can you tell us what changes have you done before this happen? Are you trying to transfer your files from phone storage to an SD card? If possible, you may send us a photo of the issue.
7h7 hours ago
yes i am unable to access the LUMIA 640 LTE phone; MODEL RM-1073 ITE VERY CRYSTAL CLEAR .. i was backing up the phone when storage space ran out AND PHONE BECAME DUMB . HOPE I HAVE CLEARLY MENTIONED EVERYTHING IN THE ABV POST AND ALSO PL REFER TO MY ALL EARLR POSTS ,ALL CHATS, MICROSOFT COMMUNITY ETC ETC .... LAST 4-6 DAYS ; I CANT SEE ANY FILES IN THE PHONE STOARGE NOR IN THE SD CARD AT ALL... HOPE YOU HAVE UNDERSTOOD VERY CLEARLY THAT ---URGENT PL ;my lumia 640 lte model still has os 8.1 udt 2 , just 6 days ago WHILE BACKING UP it ran out of stoarge aftr warning , i cant open STORAGE SPACE, CANT BACKUP, , MY PHONE LIST AND BOOKMARKS , NEITHER THE SMS ALSO ; I WANT EVERYTHING THRE ; SERVCE VENDOR PUNE has AKED THE CODE from THE MICROSOFT -to UNLOCK THE RESERVED STORAGE AND THE PHONE ;;
14mSent
AND PL SEE HOW YOU ARE REACTING TO MY 13 AUG 2017 PROBLEM ISSUE AFTER I HAVE AGAIN WRITTEN TO YOU AROUND 12 TO 18 JUN 2018 ;; AFTER A GAP OF ABT 10 MONTHS OR SO GREAT FROM AN MNC WHICH IS AMONG TOP RICHEST IN THE WORLD... VERY VERY CRUEL TO AN ORDINARY CONSUMER LIKE ME ... WHO BELIEVED IN THE CAPACITY OF MICROSOFT AND BELIEF IN SATYA NADELLA AND BOUGHT ABT TOTAL 3 LUMIA MICROSFT PHONES ... BUT I AM, SHATTERED FROM LAST 1 YEAR ...
7mSent
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