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StanleyLParker
BSOD Resolved By Purchasing Tweak Bit Driver Updater and Re-Installing Windows 10 Build 1703 and then Updating to Build 1803
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StanleyLParker asked on
Q: Have Acer Aspire T180 Getting BSOD-No Reply From DaveM121 or Sumit Dhiman2-WHY?
Q: Have Acer Aspire T180 Getting BSOD with this: IRQL Less Than Or Not Equl To
My Acer Aspire T180 came with Vista installed on it.....according to the Acer webpage this model computer was designed to run with Vista as the OS. When Windows came out I ran compatibility check and that came back stating it was ok to upgrade to Windows 10.
I keep getting the BSOD with this: IRQL Less Than or Not Equal To
I have this article from https://www.easeus.com/backup-recovery/fix-irql-not-less-or-equal-error-in-windows-10/8/7, authored by Traci King date Jul 01, 2016. This article shows 5 methods to fix this problem and get your computer out of BSOD problem.
Is this computer ok to run Windows 10?
Will I have a BIOS problem as well as it was designed to run VISTA?
Should I go back to Windows 7 or Windows 8?
Please help?
DaveM121 replied on
Independent Advisor
Hi Stanley, this is more than likely caused by a device driver, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):
Open Windows File Explorer
Navigate to C:\Windows\Minidump
Zip up the contents of that folder
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .
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Sumit Dhiman2 replied on
MVP Independent Advisor
Hello,
I am Sumit, an Independent advisor and a Microsoft MVP here to help.
We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit
Windows Insider MVP 2018 and Volunteer Moderator
Do not Shoot the messenger
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StanleyLParker replied on
051818-26968-01.dmp
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StanleyLParker replied on
051818-26968-01.dmp
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Sumit Dhiman2 replied on
MVP Independent Advisor
The crash was caused by memory corruption.
Let us try finding any misbehaving driver
Enable Driver Verifier:
http://answers.microsoft.com/en-us/windows/wiki...
(Must create a Restore point before)
Upload the newer dumps when you get Driver_Verifier_detected_voilation.
Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.
Sumit
Windows Insider MVP 2018 and Volunteer Moderator
Do not Shoot the messenger
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StanleyLParker replied on
052118-25984-01.dmp
In addition I could not get my computer to boot up in safe mode, so I had to use the system restore point I created before running verifier.
If this dump does have the bad driver in it, I will try again tomorrow after I get off work.
I work graveyards from 12AM to 8AM PST
Respectfully,
Stanley
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StanleyLParker replied on
Sumit.........where you not able to open the link I pasted?
If not I will re-post the link.
Please advise.
Respectfully,
Stanley
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StanleyLParker replied on
With Regards Dave:
I have not heard from you since I posted the link.
Respectfully,
Stanley
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StanleyLParker replied on
052118-25984-01.dmp
Views: 21 Last updated: May 24, 2018 Applies to:
Sumit-Windows Insider MVP replied on
MVP Independent Advisor
Sorry Stanley, I was on a vacation some days back.
Let me see your other thread and post back.
Sumit
Windows Insider MVP 2018 and Volunteer Moderator
Do not Shoot the messenger
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Sumit-Windows Insider MVP replied on
MVP Independent Advisor
I see the driver verifier Bugcheck was caused by serial.sys which is a part of Motorola Modem driver:
*** ERROR: Module load completed but symbols could not be loaded for smserial.sys
smserial+0x358
Timestamp: Mon Oct 26 08:08:57 2009 (4AE5BB89)
The driver dates back to 2009. A 2009 driver would not work with Windows 10.
Uninstall it temporarily and see if the BSODs persist.
Sumit
Windows Insider MVP 2018 and Volunteer Moderator
Do not Shoot the messenger
Did this solve your problem?
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StanleyLParker replied on
Thanks for explaining your absence.
I disconnected device in Device Manager, so far no BSOD.
I am not ready to declare a victory yet.
But I have done as you advised.
I will keep you informed if I get another BSOD!
Thanks,
Respectfully,
Stanley
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StanleyLParker replied on
With Regards Sumit:
Got another BSOD, with this error message ACPI Bios Error.
Do You need to see the mini dump files again?
Respectfully,
Stanley
Views: 11 Last updated: June 2, 2018 Applies to:
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