Windows 10 is unable to restore from hibernation

G

galra

For a long time I haven't rebooted my system, solely hibernated it. Today I rebooted it as part of an update install. Now every time I restore from hibernation the system reboots freshly.


Additional details:

  • For a while there seemed to be a problem with the screen driver (watching videos in full screen had problems sometimes in the last week, the screen sometimes turned black and I had to reset the driver with Winkey+Ctrl+Shift+B).
  • One of today's updates failed:
    "2018-06 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4284835) (18)
    Last failed install attempt on ‎11/‎07/‎2018 - 0x80070002"
    I tried to install it manually, it fails claiming it's not applicable to my computer. Error event attached at the end.
    • I ran troubleshoot, ran sfc, chkdsk, it still doesn't install the update
  • I can hibernate, but after turning the computer back on it starts freshly. I see the following events from the log:
    • Error, Kernel-Boot, ID 16: Windows failed to resume from hibernate with error status 0xC0000001.
    • Error, EventLog, ID 6008: The previous system shutdown at 00:13:12 on ‎13/‎07/‎2018 was unexpected.
    • Critical, Kernel-Power, ID 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
  • There are no result minidumps, although the system is configured to create them in the case of a crash
  • There are no other errors that seem relevant, only one about privileges by DistributedCOM occurring much later (added at the end)
  • There is however a warning that might be relevant(?) by WHEA-Logger (more details at the end):
    • A corrected hardware error has occurred.

  • I read it's usually an hardware issue (which is why I suspect the WHEA warning is related). I made sure all the drivers are up to date, and ran the following troubleshoots: Windows Updates, Blue Screen, Hardware and Devices, Power.


Can someone please help me to identify and fix it? I'm moving around a lot, and not being able to save my desktop state every time I move is disastrous for me.


Thanks a lot.







KB4284835 failed to install (manually, standalone). Event log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2018-07-12T19:57:35.599269400Z" />
<EventRecordID>52</EventRecordID>
<Correlation />
<Execution ProcessID="10492" ThreadID="10560" />
<Channel>Setup</Channel>
<Computer>galra</Computer>
<Security UserID="S-1-5-21-3032510651-2059943718-4014710899-1001" />
</System>
- <EventData>
<Data Name="UpdateTitle" />
<Data Name="ErrorCode">2149842967</Data>
<Data Name="ErrorString" />
<Data Name="CommandLine">"C:\WINDOWS\system32\wusa.exe" "C:\Users\galra\Downloads\windows10.0-kb4284835-x64_c019a11f02ce7ff6a946434f02442fe86b6dfa3c.msu"</Data>
</EventData>

</Event>


DistributedCom error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2018-07-12T21:43:43.237558000Z" />
<EventRecordID>34141</EventRecordID>
<Correlation />
<Execution ProcessID="464" ThreadID="1432" />
<Channel>System</Channel>
<Computer>galra</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>
<Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>
<Data Name="param6">NT AUTHORITY</Data>
<Data Name="param7">LOCAL SERVICE</Data>
<Data Name="param8">S-1-5-19</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>


WHEA-Logger warning:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>17</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2018-07-12T22:04:55.060034600Z" />
<EventRecordID>34186</EventRecordID>
<Correlation ActivityID="{D33C9242-2A6B-4D53-83ED-B3093542BC93}" />
<Execution ProcessID="4252" ThreadID="5156" />
<Channel>System</Channel>
<Computer>galra</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="ErrorSource">4</Data>
<Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="FRUText" />
<Data Name="ValidBits">0xdf</Data>
<Data Name="PortType">4</Data>
<Data Name="Version">0x101</Data>
<Data Name="Command">0x10</Data>
<Data Name="Status">0x407</Data>
<Data Name="Bus">0x0</Data>
<Data Name="Device">0x1c</Data>
<Data Name="Function">0x3</Data>
<Data Name="Segment">0x0</Data>
<Data Name="SecondaryBus">0x0</Data>
<Data Name="Slot">0x0</Data>
<Data Name="VendorID">0x8086</Data>
<Data Name="DeviceID">0xa113</Data>
<Data Name="ClassCode">0x30400</Data>
<Data Name="DeviceSerialNumber">0x0</Data>
<Data Name="BridgeControl">0x0</Data>
<Data Name="BridgeStatus">0x0</Data>
<Data Name="UncorrectableErrorStatus">0x0</Data>
<Data Name="CorrectableErrorStatus">0x1000</Data>
<Data Name="HeaderLog">0100004A010001036C00000000000000</Data>
<Data Name="Length">672</Data>
<Data Name="RawData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ata>
</EventData>

</Event>



Kernel-Boot error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
<EventID>16</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000080000000000</Keywords>
<TimeCreated SystemTime="2018-07-12T21:33:27.981574000Z" />
<EventRecordID>34054</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>galra</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="FailureStatus">3221225473</Data>
<Data Name="FailureMsg">A fatal error occurred processing the restoration data.</Data>
</EventData>
</Event>


EventLog error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-07-12T21:33:37.603097400Z" />
<EventRecordID>34063</EventRecordID>
<Channel>System</Channel>
<Computer>galra</Computer>
<Security />
</System>
- <EventData>
<Data>00:13:12</Data>
<Data>‎13/‎07/‎2018</Data>
<Data />
<Data />
<Data>10</Data>
<Data />
<Data />
<Binary>E207070005000D0000000D000C008B03E207070004000C0015000D000C008B033C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>

</Event>


Kernel-Power critical:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-07-12T21:33:30.374792600Z" />
<EventRecordID>34075</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>galra</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80826507d50</Data>
<Data Name="BugcheckParameter3">0xffffef0865416ca8</Data>
<Data Name="BugcheckParameter4">0xffffef08654164f0</Data>
<Data Name="SleepInProgress">5</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">3221225473</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

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