M
Mike_759
My HP m7463w Multimedia PC is putting me through BSOD hell and I don't know what to do to fix it.
After much reading, cleaning, and reinstalling, I'm at least able to pull up information about the crash but I am clueless where to go next.
I suspect the power supply is going bad but I'm not sure...don't want to take it out yet because much of the reading says the problem can be caused by software or kernel.
Please note, BSODs were happening before I performed the following:
- I have cleaned the dust from inside
- Reset all the power and card connections
- Upgraded RAM from 2GB to 4GB and ran RAM and HD test
- Checked for outdated drivers
- Clean installed OS's with destructive disk format
- Virus checked
- Uninstalled .net framework (all versions)
- Verified fan speeds and CPU temps
- Disabled unused/failing hardware (wireless doesn't work in Windows 10, but is fine in XP and 7)
- I also tried installing a new GPU under Windows 10 but totally lost all audio on my system...uninstalled it and went back to original GPU. Upon reinstalling the original GPU, I noticed my BIOS was set to PCI for the GPU so I changed it to PCIe since the GPU card is in the PCIe slot.
There are 14 instances of this critical error in the event logs. How do I use the BC codes, EventID, and Task numbers to find out what hardware (or software) is causing the problem?
All of this info is from my Windows 7 install...I've completely removed Windows 10 from my hard drive for now because it was crashing really bad. Windows XP is my "system" partition and 7 and system recovery are on "primary" partitions.
Thanks.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 86DF9024
BCP3: B2000000
BCP4: 1040080F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\081318-50828-01.dmp
C:\Users\Mike\AppData\Local\Temp\WER-61000-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2018-08-13T14:29:24.656250000Z
EventRecordID 10191
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Mike-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 292
BugcheckParameter1 0x0
BugcheckParameter2 0x86df9024
BugcheckParameter3 0xb2000000
BugcheckParameter4 0x1040080f
SleepInProgress false
PowerButtonTimestamp 0
Continue reading...
After much reading, cleaning, and reinstalling, I'm at least able to pull up information about the crash but I am clueless where to go next.
I suspect the power supply is going bad but I'm not sure...don't want to take it out yet because much of the reading says the problem can be caused by software or kernel.
Please note, BSODs were happening before I performed the following:
- I have cleaned the dust from inside
- Reset all the power and card connections
- Upgraded RAM from 2GB to 4GB and ran RAM and HD test
- Checked for outdated drivers
- Clean installed OS's with destructive disk format
- Virus checked
- Uninstalled .net framework (all versions)
- Verified fan speeds and CPU temps
- Disabled unused/failing hardware (wireless doesn't work in Windows 10, but is fine in XP and 7)
- I also tried installing a new GPU under Windows 10 but totally lost all audio on my system...uninstalled it and went back to original GPU. Upon reinstalling the original GPU, I noticed my BIOS was set to PCI for the GPU so I changed it to PCIe since the GPU card is in the PCIe slot.
There are 14 instances of this critical error in the event logs. How do I use the BC codes, EventID, and Task numbers to find out what hardware (or software) is causing the problem?
All of this info is from my Windows 7 install...I've completely removed Windows 10 from my hard drive for now because it was crashing really bad. Windows XP is my "system" partition and 7 and system recovery are on "primary" partitions.
Thanks.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 86DF9024
BCP3: B2000000
BCP4: 1040080F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\081318-50828-01.dmp
C:\Users\Mike\AppData\Local\Temp\WER-61000-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2018-08-13T14:29:24.656250000Z
EventRecordID 10191
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Mike-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 292
BugcheckParameter1 0x0
BugcheckParameter2 0x86df9024
BugcheckParameter3 0xb2000000
BugcheckParameter4 0x1040080f
SleepInProgress false
PowerButtonTimestamp 0
Continue reading...