Windows ME won't shut down

[hamsatuk]

Hi a friend of mine is running Windows ME but when he clicks on Shut
down the screen goes black and won't go any further, he has to hold
the power button in until it switches off. Any ideas as to what I can
do to enable it to shut down properly.
Regards
Tony

 

[Mike M]

Tony,

How long has this problem been happening? Can you identify a change that
was made to the system just prior to the problem starting? If so and
relatively recently have you tried using system restore to roll the system
back to the state it was in before that change? Only do this though if
the checkpoint was created no more than around seven days ago.

Tracking down shutdown and power-off problems (they differ) can be
somewhat difficult but may I suggest that you start by having a look at MS
KB 273746 - "How to Troubleshoot Windows Me Shutdown Problems"
(http://support.microsoft.com?kbid=273746) and then move on to Jim
Eshelman's pages at http://aumha.org/win4/a/shutdown.htm and
http://aumha.org/win4/a/shtdwnme.htm which cover this topic. Hopefully
you will find advice there that will help your resolve your problem.

The Windows Me Startup and Shutdown Troubleshooting Wizard is located in
the Help and Support Centre in Windows Me.
--
Mike Maltby
MS-MVP Windows
mike.maltby@gmail.com


hamsatuk <hamsatuk@hotmail.com> wrote:

> Hi a friend of mine is running Windows ME but when he clicks on Shut
> down the screen goes black and won't go any further, he has to hold
> the power button in until it switches off. Any ideas as to what I can
> do to enable it to shut down properly.