Application crash on windows 7

[mozartui]

Hi ,

We have an application developed on .NET Framework Version: v4.0.30319

ours is stabilized application but one of our customer says application suddenly vanishes with out any error they have enough of memory . what we have seen is in windows event handler

Faulting application name: myapp.exe, version: X.Y.0.0, time stamp: 0x537def3a
Faulting module name: clr.dll, version: 4.0.30319.18444, time stamp: 0x52717e84
Exception code: 0xc0000005
Fault offset: 0x003793f2
Faulting process id: 0x2244
Faulting application start time: 0x01d3af45a2fac0b8
Faulting application path: C:\abc\Clients\myapp\myapp.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: fceb8bfd-1b44-11e8-9f17-3417ebd86e0b


myapp.exe
X.Y.0.0
537def3a
clr.dll
4.0.30319.18444
52717e84
c0000005
003793f2
2244
01d3af45a2fac0b8
C:\abc\Clients\myapp\myapp.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
fceb8bfd-1b44-11e8-9f17-3417ebd86e0b

Fault bucket , type 0
Event Name: APPCRASH
Response: No disponible
Cab Id: 0

Problem signature:
P1: myapp.exe
P2: X.Y.0.0
P3: 537def3a
P4: clr.dll
P5: 4.0.30319.18444
P6: 52717e84
P7: c0000005
P8: 003793f2
P9:
P10:

Attached files:

These files may be available here:
d:\Usuarios\jsalaza3\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_myapp.exe_841c30313883a7bbf86e41a4f4456aee57a8c4a_0c6b75ba

Analysis symbol:
Rechecking for solution: 0
Report Id: fceb8bfd-1b44-11e8-9f17-3417ebd86e0b

Can you please help me what I need to collect more or any pointers to resolve the issue

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