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DaveBryan37
Hey guys,
We have a lot of 2012R2 servers where we will go to remote into a server, and RDP will not connect. It will ask for credentials and goes to securing remote connection, but just never connects. The console screen is also there, but stays black. We can still ping the server and often times open up SMB shares, etc. but the server gives only a black console and stops checking in with WSUS, etc. It is completely random and we cannot reproduce, so tough to troubleshoot. These servers are mostly updated with 2012R2, but might be missing 2 recent updates, etc. I thought I found the fix
https://support.microsoft.com/en-us...sponsive-when-you-connect-to-a-windows-server
I went to apply this hotfix and all of our 2012 R2 64bit servers, but the only hotfix I can download says Windows8.1 and "not applicable to your computer" when trying to install because it is for 6.3.960 0.17xxx and my servers are 6.3.960 0.18969. The servers do have the prerequisite - KB2919355.
I am at a complete loss, but if we tell the server to reboot remotely, etc. it will give the correct return code as it takes it, but 30 minutes still has not restarted and we have to hard reset it. I can still connect to event viewer remotely, etc and can tell the server is not using a lot of memory, cpu, etc. Once I reboot, the server is fine.
If anyone has any ideas at all, I would really appreciate it.
Dave
Continue reading...
We have a lot of 2012R2 servers where we will go to remote into a server, and RDP will not connect. It will ask for credentials and goes to securing remote connection, but just never connects. The console screen is also there, but stays black. We can still ping the server and often times open up SMB shares, etc. but the server gives only a black console and stops checking in with WSUS, etc. It is completely random and we cannot reproduce, so tough to troubleshoot. These servers are mostly updated with 2012R2, but might be missing 2 recent updates, etc. I thought I found the fix
https://support.microsoft.com/en-us...sponsive-when-you-connect-to-a-windows-server
I went to apply this hotfix and all of our 2012 R2 64bit servers, but the only hotfix I can download says Windows8.1 and "not applicable to your computer" when trying to install because it is for 6.3.960 0.17xxx and my servers are 6.3.960 0.18969. The servers do have the prerequisite - KB2919355.
I am at a complete loss, but if we tell the server to reboot remotely, etc. it will give the correct return code as it takes it, but 30 minutes still has not restarted and we have to hard reset it. I can still connect to event viewer remotely, etc and can tell the server is not using a lot of memory, cpu, etc. Once I reboot, the server is fine.
If anyone has any ideas at all, I would really appreciate it.
Dave
Continue reading...