I have been stuck on “The operating system did not shutdown cleanly” for weeks

[ErickOrtiz1]

My computer has been stuck on the same screen for a very long time after I my power went out during a storm a few weeks back while restarting. I have tried turning it on every few days but it continues to display the same message:


The operating system did not shutdown cleanly.

Reconstructing Cache Metadata.

Please do not interrupt this process.


Reading Packed Metadata into memory... Done

Processing Delta Log record..................... 0

Writing updated Packed Materials............ Done

Creating the Segment/Index Pairs............ 100%

Total Number of Segment/Index Pairs... 1745376

Sorting Segment/Index Pairs phase 1...... 100%

Sorting Segment/Index Pairs phase 2...... 100%

Writing sorted Segment/Index Pairs......... Done

Total Heap Size......................................... 6820

Writing Segment Heap.............................. Done


This has happened before but usually resolves itself within a few minutes. But this time, no matter how long I wait, nothing will happen past this screen. I have let it sit there for hours but nothing happens.


BIOS Version: 1.0.9

Product Name: Dell XPS 8920

CPU Type: Intel (R) Core (TM) i5-7400 CPU @ 3.00 GHz

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