C
Cassandra2222
Hi,
My Acer Laptop is experiencing random Blue Screen crashes. In the Event Viewer they always show up as "Event 41" "Kernel-Power". They used to happen every few months, but now it is every few days.
Below please see my system info, the problem signature of my most recent crash as well as the WhoCrashed report from today. I have run memtest over night and it showed no errors. Please let me know how to upload the last dump file and sysdata file.
Could you help me pinpoint the problem?
Thank you!
System Info:
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Manufacturer Acer
System Model Aspire V3-772
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.11, 9/5/2013
SMBIOS Version 2.7
Hardware Abstraction Layer Version = "6.1.7601.24094"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 2.61 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 10.1 GB
Page File Space 7.88 GB
Last Blue Screen
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000506F8
BCP4: FFFFF8000396BE54
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\102018-37596-01.dmp
C:\Users\Ariane\AppData\Local\Temp\WER-35436719-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
WhoCrashed:
On Sat 10/20/2018 2:30:58 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!longjmp+0x7869)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x506F8, 0xFFFFF8000396BE54)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Most often this is caused by a software problem (kernel stack overflow) but this can also be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Continue reading...
My Acer Laptop is experiencing random Blue Screen crashes. In the Event Viewer they always show up as "Event 41" "Kernel-Power". They used to happen every few months, but now it is every few days.
Below please see my system info, the problem signature of my most recent crash as well as the WhoCrashed report from today. I have run memtest over night and it showed no errors. Please let me know how to upload the last dump file and sysdata file.
Could you help me pinpoint the problem?
Thank you!
System Info:
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Manufacturer Acer
System Model Aspire V3-772
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.11, 9/5/2013
SMBIOS Version 2.7
Hardware Abstraction Layer Version = "6.1.7601.24094"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 2.61 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 10.1 GB
Page File Space 7.88 GB
Last Blue Screen
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000506F8
BCP4: FFFFF8000396BE54
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\102018-37596-01.dmp
C:\Users\Ariane\AppData\Local\Temp\WER-35436719-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
WhoCrashed:
On Sat 10/20/2018 2:30:58 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!longjmp+0x7869)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x506F8, 0xFFFFF8000396BE54)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Most often this is caused by a software problem (kernel stack overflow) but this can also be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Continue reading...