C
Cat-Lee
3 different BSOD's on Windows 7: BC 01 / BC F4 03 / BC 7A 20
Will not complete full system security scans it crashes with a BSOD 3/4 way through. Will not let me do maintenance, backups, windows updates or much anything without getting a BSOD.
I have a feeling this is related to some sort of virus, malware, trojan etc. And I am pretty sure there is more than one of them on my pc, but I can not get it to complete the scan to get rid of them.
I have:
HP Pavillion p7-1225 pc
AMD quad-core A8-3820 APU
64-bit os
8 G DDR3
1 TB HD
456 GB free of 914 GB
Windows 7 home premium - service pack 1 (windows 10 will not run on my pc)
Software and Driver info for my PC on HP site:
HP Pavilion p7-1225 Desktop PC - Driver Downloads | HP® Customer Support
A) New Complete Logs and Files from last Crash (November 2018)
ONE DRIVE URL to New crash files/logs (November 2018):
CRASH Folder- 11-18.zip
Error while using Command to collect logs
Copy of the Error when collecting the c: command for the Files/Logs (system cannot find path specified) It happened right after copying the mini dump files. It said it was repairing it for a while then said it completed. I could never find the C:\Windows\MEMORY.DMP file to copy for this post.
B) When the problem 1st started back in July, I copied the 3 dump files to zip folders and all error report files that were associated with the crashes (Eventlog, BugCheck, and Kernel-Power) that I found in my system error event log to regular folders.
There are 3 folders, each one has all the info I could find associated with each one of the different BSOD.
ONE DRIVE Original BSOD Files (July 2018):
BSOD Files - July-2018
I have never used the One drive file share before, so if you have a problem seeing my folders please let me know:
Sorry this is such a long post, but I wanted to include the history in case that helps to troubleshoot.
Here is a overview of what happened:
I use Xfinity/Comcast and Norton Security. I have had both for years.
A few months ago Comcast updated their system and purged non-valid customers and Norton cancelled/closed the accounts. I found out from Norton that some valid customers got caught up in the purge (like me) and had their Norton Security shut off.
I usually would run full-system scans and other maintenance on a very regular basis, but my mom passed away and I did not for a few months. This is the order of when/what has happened:
BSOD
(1) BC 0 - ACC_INDEX_MISMATCH
(2) BC F4 - 03
(3) BC 7a - 20
1) The 1st BSOD was on 7/14/18 and when I tried to run Norton it was turned off. So I contacted Norton and found out about the Comcast/Norton purge.
2) Norton said they could not re-activate the security software I had and that they would have to un-install and re-install a new one since Comcast had accidentally purged my Norton account.
3) All of my backup files saved to Norton were also purged (which really upsets me)
4) Norton installed the newer version Norton Security Online (I had Norton Security Suite)
5) I started to run a full system scan, during the scan it had found and quarantined 3 viruses. But it did another BSOD before the scan completed
6) I did a system restore back to a point where I was having no problems (about 1 month back) for some reason all my other saved restore points were gone.
7) Then the new Norton Security Online was gone and only parts of the old Norton Security Suite were back. It would not let me un-install and re-install, even with the Norton un-installer: NRnR
8) Called Norton again and they re-installed Norton Security Online. But I still see parts of the old Norton Security suite still on my computer .
9) Now it does not show the quarantined viruses since it is like a brand new Norton security install and has no history. Since it had said quarantined instead of removed I am assuming they are still on my computer (but I do not know for sure)
10) It will not complete a full system security scan, it only gets to 1 of the viruses it found before and then when the scan gets to the the following files it does a BSOD:
c:\windows\software distribution\download\a1285b0de863fce8cff3d9d17e27193b\x86_micr (I could not see the rest)
11) Before the 2nd Norton install it would only get a BSOD while trying to do scans, maintenance or copy my pictures.
12) After 2nd Norton install it is crashing constantly while trying to do different things unless I am in safe mode. (it will BSOD in safe mode if I try to do a full system security scan also)
13) I have been running in safe mode since July. I tried starting up windows normally and still get BSOD (BC F4 03). It still crashes every time (even in safe mode) when it gets 3/4 way through full system scan at the windows update files/section
Can someone please help me. Since Norton purged my backup files I have no other copies. I have a set of factory setting discs I had made when I first got my pc years ago. At this point, even though it would be a pain to loose everything I would do it, but I have photos/and a video of my mom I do not want to loose since she passed away (I have no other copies of them). My PC crashes anytime I try to copy them or do a backup when in normal mode. And it will not let me copy/burn/transfer them to a cd/dvd/USB/printer or backup in safe mode.
Thank you for your time & help,
Cathleen
Continue reading...
Will not complete full system security scans it crashes with a BSOD 3/4 way through. Will not let me do maintenance, backups, windows updates or much anything without getting a BSOD.
I have a feeling this is related to some sort of virus, malware, trojan etc. And I am pretty sure there is more than one of them on my pc, but I can not get it to complete the scan to get rid of them.
I have:
HP Pavillion p7-1225 pc
AMD quad-core A8-3820 APU
64-bit os
8 G DDR3
1 TB HD
456 GB free of 914 GB
Windows 7 home premium - service pack 1 (windows 10 will not run on my pc)
Software and Driver info for my PC on HP site:
HP Pavilion p7-1225 Desktop PC - Driver Downloads | HP® Customer Support
A) New Complete Logs and Files from last Crash (November 2018)
ONE DRIVE URL to New crash files/logs (November 2018):
CRASH Folder- 11-18.zip
Error while using Command to collect logs
Copy of the Error when collecting the c: command for the Files/Logs (system cannot find path specified) It happened right after copying the mini dump files. It said it was repairing it for a while then said it completed. I could never find the C:\Windows\MEMORY.DMP file to copy for this post.
B) When the problem 1st started back in July, I copied the 3 dump files to zip folders and all error report files that were associated with the crashes (Eventlog, BugCheck, and Kernel-Power) that I found in my system error event log to regular folders.
There are 3 folders, each one has all the info I could find associated with each one of the different BSOD.
ONE DRIVE Original BSOD Files (July 2018):
BSOD Files - July-2018
I have never used the One drive file share before, so if you have a problem seeing my folders please let me know:
Sorry this is such a long post, but I wanted to include the history in case that helps to troubleshoot.
Here is a overview of what happened:
I use Xfinity/Comcast and Norton Security. I have had both for years.
A few months ago Comcast updated their system and purged non-valid customers and Norton cancelled/closed the accounts. I found out from Norton that some valid customers got caught up in the purge (like me) and had their Norton Security shut off.
I usually would run full-system scans and other maintenance on a very regular basis, but my mom passed away and I did not for a few months. This is the order of when/what has happened:
BSOD
(1) BC 0 - ACC_INDEX_MISMATCH
(2) BC F4 - 03
(3) BC 7a - 20
1) The 1st BSOD was on 7/14/18 and when I tried to run Norton it was turned off. So I contacted Norton and found out about the Comcast/Norton purge.
2) Norton said they could not re-activate the security software I had and that they would have to un-install and re-install a new one since Comcast had accidentally purged my Norton account.
3) All of my backup files saved to Norton were also purged (which really upsets me)
4) Norton installed the newer version Norton Security Online (I had Norton Security Suite)
5) I started to run a full system scan, during the scan it had found and quarantined 3 viruses. But it did another BSOD before the scan completed
6) I did a system restore back to a point where I was having no problems (about 1 month back) for some reason all my other saved restore points were gone.
7) Then the new Norton Security Online was gone and only parts of the old Norton Security Suite were back. It would not let me un-install and re-install, even with the Norton un-installer: NRnR
8) Called Norton again and they re-installed Norton Security Online. But I still see parts of the old Norton Security suite still on my computer .
9) Now it does not show the quarantined viruses since it is like a brand new Norton security install and has no history. Since it had said quarantined instead of removed I am assuming they are still on my computer (but I do not know for sure)
10) It will not complete a full system security scan, it only gets to 1 of the viruses it found before and then when the scan gets to the the following files it does a BSOD:
c:\windows\software distribution\download\a1285b0de863fce8cff3d9d17e27193b\x86_micr (I could not see the rest)
11) Before the 2nd Norton install it would only get a BSOD while trying to do scans, maintenance or copy my pictures.
12) After 2nd Norton install it is crashing constantly while trying to do different things unless I am in safe mode. (it will BSOD in safe mode if I try to do a full system security scan also)
13) I have been running in safe mode since July. I tried starting up windows normally and still get BSOD (BC F4 03). It still crashes every time (even in safe mode) when it gets 3/4 way through full system scan at the windows update files/section
Can someone please help me. Since Norton purged my backup files I have no other copies. I have a set of factory setting discs I had made when I first got my pc years ago. At this point, even though it would be a pain to loose everything I would do it, but I have photos/and a video of my mom I do not want to loose since she passed away (I have no other copies of them). My PC crashes anytime I try to copy them or do a backup when in normal mode. And it will not let me copy/burn/transfer them to a cd/dvd/USB/printer or backup in safe mode.
Thank you for your time & help,
Cathleen
Continue reading...