Windows 10 freezes randomly

A

ahmedhamdy90

Hello,


Windows 10 freezes randomly, nothing works, not the keyboard or the touchpad!

The only ways to unfreeze it is:

  • By unplugging and replugging the charger again, consequently, laptop unfreezes and I find everything I tried to do while it was freezing stacked and being done rapidly in order, like all the buttons and touchpad movements I tried when the screen was frozen!
  • Or if I don't have my charger next to me I have to force shutdown the laptop, restart, and lose my work :)


The problem started after April updates earlier this year!

I contacted the support before, and I reached level 2 support, nonetheless, I am still facing the same problem! Even MS agents can't help with it!


Specs:

Windows: 10 Pro (1803) - up to date!

Laptop: Dell Inspiron 7559 - drivers/firmware/BIOS are up to date!

Harddisk: SSD

CPU: i5-6300HQ

Ram: 8GB

GPU: Intel 530

GPU: NVIDIA GeForce GTX 960M

Battery: Excellent health (checked now by Dell Power Manager)


Anyone can suggest anything, please write a comment, I am sure there is a genius out there who can work it out with me!

My level is advanced, so I am willing to do anything. However, I am not interested in reinstalling the windows, a lot of work and environments set up!


P.S. many errors appear in the event log, including and not limited to:

Level
Source
Event ID
Task Category
Error​
DPTF​
256​
GENERAL
Error​
DistributedCOM​
10016 - 10000 - 10010​
None
Error​
Service Control Manager​
7023​
None
Warning​
Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)​
37​
(7)
Error​
Kernel-Event-Tracing​
3 - 2​
Session
Warning​
Kernel-Event-Tracing​
4​
Logging
Error​
Search​
10021​
Search service
Error​
Search​
3007 - 3006​
Gatherer
Warning​
CertificateServicesClient-AutoEnrollment​
64​
None
Warning​
User Device Registration​
360​
None
Error​
Directory-Services-SAM​
16953​
None
Warning​
THUSB​
34​
None
Warning​
rt640x64​
1​
None
Warning​
Kernel-PnP​
219​
(212)​

I tried to solve DPTF error by reinstalling the driver, but it still fires errors!

I tried to solve DistributedCOM errors by disabling DCOM from Component Services, but it still fires errors!


Thanks...

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