S
Stu K
About two weeks ago, my Windows 10 machine, which I in October began acting in an unstable fashion. The manufacturer looked at, ran two diagnostic problems and insisted that the computer was fine. However the machine continued to shut down. McAfee found nothing. Malwarebytes found nothing. Spybot found nothing. Yet the stability of the machine's operating system continued to degrade and become incredibly slow. Finally on Monday I set up call through Microsoft's support section, and what followed was nine hours on the phone, through multiple calls Monday - Tuesday as the guy did all sorts of strange stuff, and more calls on Wednesday - which included over an hour on hold. When I was finally able to get to someone on level II Wednesday evening, the computer crashed and bricked. The last tech I spoke with said "Perhaps you waited too long to contacts us, but we will need to do a full install."
The icing on this cake? Thursday morning I find an email from Microsoft recommending that I "pay for a service contract" with them. They bricked my computer and I should enjoy PAYING for that service?
LUCKILY, I bought the machine from an amazing company and I was able to get it to their work bench Wednesday after dinner, and when I told them what it was doing, and I showed them the install log that I keep showing every thing I install, date, time of install and product, they said nothing I had put on the computer would have caused this. I have McAfee updated and running, I use Malwarebytes and am very careful about looking for red flags. I don't game on this computer either. I use it for a genealogy business. Anyway they swapped the damaged computer for a new one. Still I lost three days of productivity and now have adjust a clients fee because I could not get their project delivered by 12/5. ALSO luckily, everything that was mine was on my Q: drive.
Why is it easier for a software user of Windows products to get promotional pictures of their CEO from a special section on their site than it is to lodge a formal complaint. Why is it that CEO speaks of Empathy for users when they as a corporate environment mistreat others? The only thing I did wrong was contact Microsoft support. THEY are the ones who left me on indefinite holds, transferred me back and forth, wasted my time and their by reading off scripts and were unable to think off script. And if you call their customer support section, you get a call center someone place in the world, and no guarantee that ANYTHING will be done to help the employee who botched up the system.
But yeah, this needs to be sent to someone who will read it instead of dropping the ball like they did.
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The icing on this cake? Thursday morning I find an email from Microsoft recommending that I "pay for a service contract" with them. They bricked my computer and I should enjoy PAYING for that service?
LUCKILY, I bought the machine from an amazing company and I was able to get it to their work bench Wednesday after dinner, and when I told them what it was doing, and I showed them the install log that I keep showing every thing I install, date, time of install and product, they said nothing I had put on the computer would have caused this. I have McAfee updated and running, I use Malwarebytes and am very careful about looking for red flags. I don't game on this computer either. I use it for a genealogy business. Anyway they swapped the damaged computer for a new one. Still I lost three days of productivity and now have adjust a clients fee because I could not get their project delivered by 12/5. ALSO luckily, everything that was mine was on my Q: drive.
Why is it easier for a software user of Windows products to get promotional pictures of their CEO from a special section on their site than it is to lodge a formal complaint. Why is it that CEO speaks of Empathy for users when they as a corporate environment mistreat others? The only thing I did wrong was contact Microsoft support. THEY are the ones who left me on indefinite holds, transferred me back and forth, wasted my time and their by reading off scripts and were unable to think off script. And if you call their customer support section, you get a call center someone place in the world, and no guarantee that ANYTHING will be done to help the employee who botched up the system.
But yeah, this needs to be sent to someone who will read it instead of dropping the ball like they did.
Continue reading...