Mystery re: Parent Restrictions/Permissions

W

WC1APP

My son was using his PC this morning/early afternoon and all apps were working fine. They have been for some time. Without changing any restrictions or anything, all of a sudden he cannot open Chrome or Firefox. He is given a message saying he needs permission from a parent and an option to email me. I followed the link in my email to allow permission and thought "OK that's done." But when he tried again, he got the same message. We have now tried this about a dozen times and it will not work. He cannot use Chrome, he cannot use Firefox. This is pretty much one of the only reasons/apps we got his computer for. I have gone to family settings and can see nothing that should be preventing him from using these browsers (and anyway I did not change settings and they were working fine before). So what are we supposed to do now???

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