Workflow or Network Scanning via SMB from Xerox WorkCentre to Server 2012R2 Fails - SMB3 Compatibility Issue

T

Tim_CMU

Hello all,

We recently migrated one of our file servers from 2008 R2 to 2012 R2 and one of the unexpected snafus we ran into was the sudden inability to perform Workflow Scanning / Network Scanning (via SMB protocol) from several Xerox WorkCentre models (5050, 5150, 5775, 6400XF, 7346) to our Windows Server 2012 R2 server.

SYMPTOM:

The most consistent symptom was that the Xerxo WorkCentre units would produce a folder called something like "DOC***.LCK" with an empty file inside of it named "LOCKINFO.DAT". Opening lockinfo.dat with notepad showed absolutely nothing - it was essentially a null file. Previously, on Server 2008 R2, the resulting file would have been a PDF.

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