T
Torlis
I have a Sennheiser headset with a split jack. One green jack for the headphones and one pink jack for the microphone. When I connect it to the matching port on my Windows Laptop, it detects and uses the headphones for audio output but the microphone is not picking up any audio.
In the process of troubleshooting this issue, I have attempted the following steps found elsewhere in the forums:
Running the troubleshooter - Failed since the device is not showing
Attempted to manage the audio devices through Control Panel Hardware and Sound. This also did not work as neither the headphones nor the microphone are being shown. The only two options showing under the Recording tab are Microphone (The built in microphone on the computer) and Stereo Mix. I have tried enabling the stereo mix and having it be listened to, but this did not work and only caused feedback on the headset.
Updating drivers - My specific headset does not have drivers and just plugs in and plays. I have downloaded an app from Sennheiser to check for firmware just in case, but everything is up to date.
I have used this same headset on another laptop and both the headphones and mircrophone work as intended. The headset also works appropriately with my XBox One. The only time the issue shows itself is on my windows 10 MSI Stealth laptop.
With these details in mind, is there anything I may be missing? Any help you can provide would be greatly appreciated as I would love to be able to use this headset for online gaming.
Continue reading...
In the process of troubleshooting this issue, I have attempted the following steps found elsewhere in the forums:
Running the troubleshooter - Failed since the device is not showing
Attempted to manage the audio devices through Control Panel Hardware and Sound. This also did not work as neither the headphones nor the microphone are being shown. The only two options showing under the Recording tab are Microphone (The built in microphone on the computer) and Stereo Mix. I have tried enabling the stereo mix and having it be listened to, but this did not work and only caused feedback on the headset.
Updating drivers - My specific headset does not have drivers and just plugs in and plays. I have downloaded an app from Sennheiser to check for firmware just in case, but everything is up to date.
I have used this same headset on another laptop and both the headphones and mircrophone work as intended. The headset also works appropriately with my XBox One. The only time the issue shows itself is on my windows 10 MSI Stealth laptop.
With these details in mind, is there anything I may be missing? Any help you can provide would be greatly appreciated as I would love to be able to use this headset for online gaming.
Continue reading...