Print Spooler needs to be restarted when printing from Adobe to HP Plotter printer

[Chelsea_1208]

Hi,

I am having an odd issue where if I print from Adobe to an HP Plotter printer (when using Print Preview) the print spooler gets stuck.


I open a PDF document and go to print dialog page. From there I click on properties and check the box that says show print preview.

Once I print the print preview never comes up and the document never prints.

I look at the queue for the printer and the document is stuck.

The only way to clear is to stop print spooler, clear queue, and restart print spooler


I used another local admin profile on the PC and it has the same issue.


Adobe Acrobat DC is being used (Version 19.010.20098)

The HP Plotter is an HP DesignJet T770.


Thanks!

Chelsea

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