Cannot uninstall program!!

[bill]

This is probably pretty stupid but I have googled and found nothing to help.
I have a fairly simple stock control/ database program which crashed on me
due to a power failure.
To re-install I must first uninstall.
Problem is via add/remove programs the process just hangs.
I cannot uninstall it.
Just removing the folder and deleting as many reg entries as I could find
did not help.
How can I uninstall this damned thing ??

Using win98se.

TIA

Bill

 

[Bill in Co.]

But why can't you try reinstalling it again over itself, w/o first
uninstalling it (even though that might be preferable)? Then, if you
want, you might be able to uninstall it, and reinstall it a bit more cleanly
(if that's your concern).

bill wrote:
> This is probably pretty stupid but I have googled and found nothing to
help.
> I have a fairly simple stock control/ database program which crashed on me
> due to a power failure.
> To re-install I must first uninstall.

Why? Not necessarily.

> Problem is via add/remove programs the process just hangs.
> I cannot uninstall it.
> Just removing the folder and deleting as many reg entries as I could find
> did not help.
> How can I uninstall this damned thing ??
>
> Using win98se.
>
> TIA
>
> Bill

 

[Jeff Richards]

The problem might be with the install routine that the application uses. It
could be the Microsoft installer, it might be a third party installer (such
as Installshield) or it might be a custom installer created for that
application.

If you can identify the installer being used you can search for issues
related to that particular installer. For instance:
http://support.microsoft.com/kb/231978
http://windowsxp.mvps.org/MSICLEAN.htm
(Note that the XP site might give you some ideas, but check carefully
whether the utilities provided work with W98).

If it's a custom one, then only the application manufacturer would be able
to help with installation issues.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"bill" <bill@ibulls.com> wrote in message
news:Oo0SSkXxHHA.4076@TK2MSFTNGP06.phx.gbl...
> This is probably pretty stupid but I have googled and found nothing to
> help.
> I have a fairly simple stock control/ database program which crashed on me
> due to a power failure.
> To re-install I must first uninstall.
> Problem is via add/remove programs the process just hangs.
> I cannot uninstall it.
> Just removing the folder and deleting as many reg entries as I could find
> did not help.
> How can I uninstall this damned thing ??
>
> Using win98se.
>
> TIA
>
> Bill
>

 

[bill]

Thanx for the input gents. The supplier said it would not install cleanly
unless the old version was deleted via add/remove which refused to
co-operate.
I deleted the prog folder then scoured the registry deleting what I could
find with reg crawler, but I guess there was some stuff stored with a
different name to the program name.

This allowed me to re-install ( not sure if the program would have worked
and didn't try it ).

Immediately removed it with add/remove progs which now co-operated. Then
re-installed and everything worked fine.

Thought you might like to know.

Bill


"bill" <bill@ibulls.com> wrote in message
news:Oo0SSkXxHHA.4076@TK2MSFTNGP06.phx.gbl...
> This is probably pretty stupid but I have googled and found nothing to
> help.
> I have a fairly simple stock control/ database program which crashed on me
> due to a power failure.
> To re-install I must first uninstall.
> Problem is via add/remove programs the process just hangs.
> I cannot uninstall it.
> Just removing the folder and deleting as many reg entries as I could find
> did not help.
> How can I uninstall this damned thing ??
>
> Using win98se.
>
> TIA
>
> Bill
>

 

[Buffalo]

bill wrote:
> Thanx for the input gents. The supplier said it would not install
> cleanly unless the old version was deleted via add/remove which
> refused to co-operate.
> I deleted the prog folder then scoured the registry deleting what I
> could find with reg crawler, but I guess there was some stuff stored
> with a different name to the program name.
>
> This allowed me to re-install ( not sure if the program would have
> worked and didn't try it ).
>
> Immediately removed it with add/remove progs which now co-operated.
> Then re-installed and everything worked fine.
>
> Thought you might like to know.
>
> Bill
>
Thanks for posting what you did to fix it.