F
ferdi15
I have searched the web and tried every recommendation and none of them made a difference.
Here is my current PC information after reinstalling Windows 10 and applying all available updates.
System Information
Manufacturer Hewlett-Packard
Model HP Pavilion p7-1436s Desktop PC
System ID 2AE0
Serial Number MXX23806MC
Product Number H4A32AA#ABA
Memory Size 8192 MB RAM
BIOS Date 08/24/2012
BIOS Revision 8.07
Operating System Image 12NA3RR8604#SABA#DABA
Installed OS version 1809 (10.0.17763)
Windows specifications
Edition Windows 10 Home
Version 1809
Installed on 4/11/2019
OS build 17763.437
Device specifications
Device name desktop
Processor AMD A6-5400K APU with Radeon(tm) HD Graphics 3.60 GHz
Installed RAM 8.00 GB (7.40 GB usable)
Device ID 00067359-FFDC-47F5-B4C5-0161B92E449C
Product ID 00326-10000-00000-AA258
System type 64-bit operating system, x64-based processor
Pen and touch No pen or tough input is available for this display
Optical Drive 1
Model hp CDDVDW SH-216ALN SATA CdRom Device
Firmware version HAAA
Driver Version 10.0.17763.1
Driver Date 6/21/2006
I have tried updating the driver using device manager
I have tried uninstalling the device using device manager
I have made multiple suggested registry entries using regedit
The drive is recognized in Window as when I open File Explorer and click on "This PC" I see DVD RW drive (E
in the right panel and if I click on it the drive ejects/or opens.
The drive was working fine before I did the reset
None of the suggestions I found online have worked. I used device manager to update all drivers related to the CD/DVD drive and I get the message "The best drivers for your device are already installed".
Is there something else I can try?
Continue reading...
Here is my current PC information after reinstalling Windows 10 and applying all available updates.
System Information
Manufacturer Hewlett-Packard
Model HP Pavilion p7-1436s Desktop PC
System ID 2AE0
Serial Number MXX23806MC
Product Number H4A32AA#ABA
Memory Size 8192 MB RAM
BIOS Date 08/24/2012
BIOS Revision 8.07
Operating System Image 12NA3RR8604#SABA#DABA
Installed OS version 1809 (10.0.17763)
Windows specifications
Edition Windows 10 Home
Version 1809
Installed on 4/11/2019
OS build 17763.437
Device specifications
Device name desktop
Processor AMD A6-5400K APU with Radeon(tm) HD Graphics 3.60 GHz
Installed RAM 8.00 GB (7.40 GB usable)
Device ID 00067359-FFDC-47F5-B4C5-0161B92E449C
Product ID 00326-10000-00000-AA258
System type 64-bit operating system, x64-based processor
Pen and touch No pen or tough input is available for this display
Optical Drive 1
Model hp CDDVDW SH-216ALN SATA CdRom Device
Firmware version HAAA
Driver Version 10.0.17763.1
Driver Date 6/21/2006
I have tried updating the driver using device manager
I have tried uninstalling the device using device manager
I have made multiple suggested registry entries using regedit
The drive is recognized in Window as when I open File Explorer and click on "This PC" I see DVD RW drive (E
in the right panel and if I click on it the drive ejects/or opens.The drive was working fine before I did the reset
None of the suggestions I found online have worked. I used device manager to update all drivers related to the CD/DVD drive and I get the message "The best drivers for your device are already installed".
Is there something else I can try?
Continue reading...