V
Vynceta
Ok guys, I have been hammering at this issue for hours and I am resorting to starting my own thread.
I've got an LG G7 Thinq phone, through Google Fi. I am trying to connect it to my HP Windows 10 PC (yes, I have installed all the windows updates) to move photos, although my computer cannot figure out what the device is! I know for a fact the issue is with my PC, my phone connects just fine when connected to a different computer, and other phones attempting to connect to my computer also fail. I have tried 2 different cables and multiple USB ports. It also is in file transfer mode on my phone settings.
Weird thing is, in my device manager menu, there isn't even a category for "Portable Devices", as most of the other threads I have read say to look for. Instead, a new "device" pops up under "Other Devices" as "LM-G710" (which is not the model of my phone), but it "installs the drivers successfully" when I connect it, and I put that in quotes because it certainly does not. No new drives or devices are detected through my computer. If I try to right-click and update the drivers automatically for the "LM-G710", it says it was unable to find drivers for my device.
I have tried many things with restarts between each step including:
-Installed the official LG G7 Thinq drivers from here: https://www.lg.com/us/support/software-firmware-drivers
-I tried installing the official Media Transfer Protocol Porting Kit from: https://www.microsoft.com/en-us/download/details.aspx?id=19153 . Nothing changed.
-I tried reinstalling drivers using these steps:
To re-install this driver, the following can be done:
On the PC, open File Explorer and navigate to C:\Windows\INF
-Tried using the LG Bridge software, it can't even detect the phone. When I try to connect it says "[Media device (MTP)] connection is required.
1. Allow this computer to access your phone data if Android 6.0 Marshmallow or later. 2. Reconnect your phone and try again if previous version." Also some other times when I try to connect through Bridge, it gives me a different message, "The device driver cannot be found. Reinstall LG Bridge". I did and it still gives me all of the same errors.
-I deleted cached data from phone settings.
I even connected my boyfriend's phone (that is the exact same model) to my PC with the same results while it works fine on his PC right next to mine. I am really at a loss here, no thread seems to deal with this same exact problem with these symptoms. It's like my phone won't allow MTP devices.
Continue reading...
I've got an LG G7 Thinq phone, through Google Fi. I am trying to connect it to my HP Windows 10 PC (yes, I have installed all the windows updates) to move photos, although my computer cannot figure out what the device is! I know for a fact the issue is with my PC, my phone connects just fine when connected to a different computer, and other phones attempting to connect to my computer also fail. I have tried 2 different cables and multiple USB ports. It also is in file transfer mode on my phone settings.
Weird thing is, in my device manager menu, there isn't even a category for "Portable Devices", as most of the other threads I have read say to look for. Instead, a new "device" pops up under "Other Devices" as "LM-G710" (which is not the model of my phone), but it "installs the drivers successfully" when I connect it, and I put that in quotes because it certainly does not. No new drives or devices are detected through my computer. If I try to right-click and update the drivers automatically for the "LM-G710", it says it was unable to find drivers for my device.
I have tried many things with restarts between each step including:
-Installed the official LG G7 Thinq drivers from here: https://www.lg.com/us/support/software-firmware-drivers
-I tried installing the official Media Transfer Protocol Porting Kit from: https://www.microsoft.com/en-us/download/details.aspx?id=19153 . Nothing changed.
-I tried reinstalling drivers using these steps:
To re-install this driver, the following can be done:
On the PC, open File Explorer and navigate to C:\Windows\INF
- Locate the file 'wpdmtp.inf', right-click on that file and select Install
- The installation should take only a couple of seconds, and MTP should be working as usual.
-Tried using the LG Bridge software, it can't even detect the phone. When I try to connect it says "[Media device (MTP)] connection is required.
1. Allow this computer to access your phone data if Android 6.0 Marshmallow or later. 2. Reconnect your phone and try again if previous version." Also some other times when I try to connect through Bridge, it gives me a different message, "The device driver cannot be found. Reinstall LG Bridge". I did and it still gives me all of the same errors.
-I deleted cached data from phone settings.
I even connected my boyfriend's phone (that is the exact same model) to my PC with the same results while it works fine on his PC right next to mine. I am really at a loss here, no thread seems to deal with this same exact problem with these symptoms. It's like my phone won't allow MTP devices.
Continue reading...