Windows Update error 80072EE2 (not WSUS) on Windows 2012 R2

  • Thread starter Internal mails ending up going to send connector
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Internal mails ending up going to send connector

Hi



I'm getting this error on one of our W2012R2 servers. Everything was working fine until a few months ago when it suddenly stopped updating and started throwing the 80072EE2 error. All other servers on the same network updates fine. There is no WSUS server and there has never been a WSUS server configured in the network.



Have tried the fix where the SoftwareDistribution folder is deleted but this didn't solve the problem.



Below is the WU log, hope someone can point me in a direction here as I'm pretty stuck at the moment.





Thanks

Thomas





2019-05-21 14:50:47:049 740 5154 AU Triggering AU detection through DetectNow API
2019-05-21 14:50:47:049 740 5154 AU Triggering Online detection (interactive)
2019-05-21 14:50:47:049 740 5154 AU Adding timer:
2019-05-21 14:50:47:049 740 5154 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2019-05-21 12:50:47, not idle-only, not network-only
2019-05-21 14:50:47:080 740 5834 AU #############
2019-05-21 14:50:47:080 740 5834 AU ## START ## AU: Search for updates
2019-05-21 14:50:47:080 740 5834 AU #########
2019-05-21 14:50:47:080 740 5834 SLS Retrieving SLS response from server...
2019-05-21 14:50:47:080 740 5834 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164
2019-05-21 14:51:08:096 740 5834 Misc WARNING: Send failed with hr = 80072ee2.
2019-05-21 14:51:08:096 740 5834 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2019-05-21 14:51:08:096 740 5834 Misc WARNING: Send request failed, hr:0x80072ee2
2019-05-21 14:51:08:096 740 5834 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164>. error 0x80072ee2
2019-05-21 14:51:08:096 740 5834 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2019-05-21 14:51:08:096 740 5834 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2019-05-21 14:51:08:096 740 5834 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2019-05-21 14:51:08:096 740 5834 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2019-05-21 14:51:08:096 740 5834 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
2019-05-21 14:51:08:096 740 5834 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2019-05-21 14:51:08:096 740 5834 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2019-05-21 14:51:08:096 740 5834 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2019-05-21 14:51:08:096 740 5834 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
2019-05-21 14:51:08:096 740 5834 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EE2
2019-05-21 14:51:08:096 740 5834 SLS Retrieving SLS response from server...
2019-05-21 14:51:08:096 740 5834 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164
2019-05-21 14:51:29:112 740 5834 Misc WARNING: Send failed with hr = 80072ee2.
2019-05-21 14:51:29:112 740 5834 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2019-05-21 14:51:29:112 740 5834 Misc WARNING: Send request failed, hr:0x80072ee2
2019-05-21 14:51:29:112 740 5834 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164>. error 0x80072ee2
2019-05-21 14:51:29:112 740 5834 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2019-05-21 14:51:29:112 740 5834 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2019-05-21 14:51:29:112 740 5834 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2019-05-21 14:51:29:112 740 5834 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2019-05-21 14:51:29:112 740 5834 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
2019-05-21 14:51:29:112 740 5834 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2019-05-21 14:51:29:112 740 5834 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2019-05-21 14:51:29:112 740 5834 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2019-05-21 14:51:29:112 740 5834 Agent WARNING: Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0
2019-05-21 14:51:29:112 740 5834 Agent FATAL: Caller Service Recovery failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072EE2
2019-05-21 14:51:29:112 740 5834 IdleTmr WU operation (CSearchCall::Init ID 4) started; operation # 103; does use network; is not at background priority
2019-05-21 14:51:29:112 740 5834 IdleTmr Incremented idle timer priority operation counter to 2
2019-05-21 14:51:29:112 740 5834 Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 4]
2019-05-21 14:51:29:112 740 5834 AU <<## SUBMITTED ## AU: Search for updates [CallId = {9F337548-5FE5-4705-900E-BEFD154B2E34} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2019-05-21 14:51:29:112 740 3204 Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 4]
2019-05-21 14:51:29:112 740 3204 Agent *************
2019-05-21 14:51:29:112 740 3204 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 4]
2019-05-21 14:51:29:112 740 3204 Agent *********
2019-05-21 14:51:29:112 740 3204 Agent * Online = Yes; Ignore download priority = No
2019-05-21 14:51:29:112 740 3204 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2019-05-21 14:51:29:112 740 3204 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2019-05-21 14:51:29:112 740 3204 Agent * Search Scope = {Machine & All Users}
2019-05-21 14:51:29:112 740 3204 Agent * Caller SID for Applicability: S-1-5-21-691081494-1652214477-3911220422-500
2019-05-21 14:51:29:112 740 3204 Agent * RegisterService is set
2019-05-21 14:51:29:112 740 3204 SLS Retrieving SLS response from server...
2019-05-21 14:51:29:112 740 3204 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164
2019-05-21 14:51:50:127 740 3204 Misc WARNING: Send failed with hr = 80072ee2.
2019-05-21 14:51:50:127 740 3204 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2019-05-21 14:51:50:127 740 3204 Misc WARNING: Send request failed, hr:0x80072ee2
2019-05-21 14:51:50:127 740 3204 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164>. error 0x80072ee2
2019-05-21 14:51:50:127 740 3204 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2019-05-21 14:51:50:127 740 3204 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2019-05-21 14:51:50:127 740 3204 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2019-05-21 14:51:50:127 740 3204 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2019-05-21 14:51:50:127 740 3204 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
2019-05-21 14:51:50:127 740 3204 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2019-05-21 14:51:50:127 740 3204 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2019-05-21 14:51:50:127 740 3204 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2019-05-21 14:51:50:127 740 3204 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
2019-05-21 14:51:50:127 740 3204 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EE2
2019-05-21 14:51:50:127 740 3204 SLS Retrieving SLS response from server...
2019-05-21 14:51:50:127 740 3204 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164
2019-05-21 14:52:11:143 740 3204 Misc WARNING: Send failed with hr = 80072ee2.
2019-05-21 14:52:11:143 740 3204 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2019-05-21 14:52:11:143 740 3204 Misc WARNING: Send request failed, hr:0x80072ee2
2019-05-21 14:52:11:143 740 3204 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164>. error 0x80072ee2
2019-05-21 14:52:11:143 740 3204 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2019-05-21 14:52:11:143 740 3204 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2019-05-21 14:52:11:143 740 3204 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2019-05-21 14:52:11:143 740 3204 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2019-05-21 14:52:11:143 740 3204 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
2019-05-21 14:52:11:143 740 3204 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2019-05-21 14:52:11:143 740 3204 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2019-05-21 14:52:11:143 740 3204 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2019-05-21 14:52:11:143 740 3204 Agent WARNING: Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0
2019-05-21 14:52:11:143 740 3204 Agent FATAL: Caller Service Recovery failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072EE2
2019-05-21 14:52:11:143 740 3204 SLS Retrieving SLS response from server...
2019-05-21 14:52:11:143 740 3204 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164
2019-05-21 14:52:32:176 740 3204 Misc WARNING: Send failed with hr = 80072ee2.
2019-05-21 14:52:32:176 740 3204 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2019-05-21 14:52:32:176 740 3204 Misc WARNING: Send request failed, hr:0x80072ee2
2019-05-21 14:52:32:176 740 3204 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=935&L=en-US&P=&PT=0x7&WUA=7.9.9600.19164>. error 0x80072ee2
2019-05-21 14:52:32:176 740 3204 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2019-05-21 14:52:32:176 740 3204 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2019-05-21 14:52:32:176 740 3204 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2019-05-21 14:52:32:176 740 3204 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2019-05-21 14:52:32:176 740 3204 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
2019-05-21 14:52:32:176 740 3204 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2019-05-21 14:52:32:176 740 3204 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2019-05-21 14:52:32:176 740 3204 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x80072EE2
2019-05-21 14:52:32:176 740 3204 PT WARNING: PTError: 0x80072ee2
2019-05-21 14:52:32:176 740 3204 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee2
2019-05-21 14:52:32:176 740 3204 Agent * WARNING: Exit code = 0x80072EE2
2019-05-21 14:52:32:176 740 3204 Agent *********
2019-05-21 14:52:32:176 740 3204 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 4]
2019-05-21 14:52:32:176 740 3204 Agent *************
2019-05-21 14:52:32:176 740 3204 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
2019-05-21 14:52:32:176 740 3204 IdleTmr WU operation (CSearchCall::Init ID 4, operation # 103) stopped; does use network; is not at background priority
2019-05-21 14:52:32:176 740 3204 IdleTmr Decremented idle timer priority operation counter to 1
2019-05-21 14:52:32:176 740 45c8 AU >>## RESUMED ## AU: Search for updates [CallId = {9F337548-5FE5-4705-900E-BEFD154B2E34} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2019-05-21 14:52:32:176 740 45c8 AU # WARNING: Search callback failed, result = 0x80072EE2
2019-05-21 14:52:32:176 740 45c8 AU #########
2019-05-21 14:52:32:176 740 45c8 AU ## END ## AU: Search for updates [CallId = {9F337548-5FE5-4705-900E-BEFD154B2E34} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2019-05-21 14:52:32:176 740 45c8 AU #############
2019-05-21 14:52:32:176 740 45c8 AU All AU searches complete.
2019-05-21 14:52:32:176 740 45c8 AU # WARNING: Failed to find updates with error code 80072ee2
2019-05-21 14:52:32:176 740 45c8 AU AU setting next detection timeout to 2019-05-21 17:52:32
2019-05-21 14:52:32:176 740 45c8 AU Adding timer:
2019-05-21 14:52:32:176 740 45c8 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2019-05-21 17:52:32, not idle-only, not network-only
2019-05-21 14:52:32:176 740 45c8 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2019-05-21 14:52:32:176 740 45c8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2019-05-21 14:52:32:176 740 45c8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

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