IPHLPAP.DLL PROBLEM

D

DashDotDash

I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
scanner. First I received the message to alter the colour settings!
Then up came the message 'The IPHLPAP.DLL can not start. I no longer
have a Photo Scanner or Scan button.
I then began to see 'return arrows' on my desktop files!
I run avg = no virus's found. I run Zone alarm and spybot. Spybot
scans always drag up problems.
The system has slowed to a dawdle even in simple tasks.
I have looked to see other postings one reply stated - uninstall AOL9
and revert to AOL8 - What does that mean? I do not understand that
lingo. Can anyone assist me. Please.
 
E

Emrys Davies

"DashDotDash" <georgyh956@gmail.com> wrote in message
news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
> I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
> scanner. First I received the message to alter the colour settings!
> Then up came the message 'The IPHLPAP.DLL can not start. I no longer
> have a Photo Scanner or Scan button.
> I then began to see 'return arrows' on my desktop files!
> I run avg = no virus's found. I run Zone alarm and spybot. Spybot
> scans always drag up problems.
> The system has slowed to a dawdle even in simple tasks.
> I have looked to see other postings one reply stated - uninstall AOL9
> and revert to AOL8 - What does that mean? I do not understand that
> lingo. Can anyone assist me. Please.

Are you installing Broadband?
 
B

Brian A.

MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install Broadband
http://support.microsoft.com/kb/823256

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"DashDotDash" <georgyh956@gmail.com> wrote in message
news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
> scanner. First I received the message to alter the colour settings!
> Then up came the message 'The IPHLPAP.DLL can not start. I no longer
> have a Photo Scanner or Scan button.
> I then began to see 'return arrows' on my desktop files!
> I run avg = no virus's found. I run Zone alarm and spybot. Spybot
> scans always drag up problems.
> The system has slowed to a dawdle even in simple tasks.
> I have looked to see other postings one reply stated - uninstall AOL9
> and revert to AOL8 - What does that mean? I do not understand that
> lingo. Can anyone assist me. Please.
>
 
D

DashDotDash

On Oct 28, 10:03 am, "Emrys Davies" <m...@privacy.net> wrote:
> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>
> > I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
> > scanner. First I received the message to alter the colour settings!
> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
> > have a Photo Scanner or Scan button.
> > I then began to see 'return arrows' on my desktop files!
> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
> > scans always drag up problems.
> > The system has slowed to a dawdle even in simple tasks.
> > I have looked to see other postings one reply stated - uninstall AOL9
> > and revert to AOL8 - What does that mean? I do not understand that
> > lingo. Can anyone assist me. Please.
>
> Are you installing Broadband?

Thanks for your reply, No - I attempted to use photo scanner, then the
tried the scan button! nothing. I then tried repairing dll files
through 98. It came up with 2 files that were corrupt. I asked the
machine to repair them - but I still can not use the scanner or scan
button. Im hopeless at this stuff!!!! It is so frustrating. If I can
not operate or work 98 properly can you imagine what I would be like
using XP or similar. Ohhhh it frightens me to even think about it.
 
D

DashDotDash

On Oct 28, 11:12 am, "Brian A." <gonefish'n@afarawaylake> wrote:
> MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install Broadbandhttp://support.microsoft.com/kb/823256
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>
> >I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
> > scanner. First I received the message to alter the colour settings!
> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
> > have a Photo Scanner or Scan button.
> > I then began to see 'return arrows' on my desktop files!
> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
> > scans always drag up problems.
> > The system has slowed to a dawdle even in simple tasks.
> > I have looked to see other postings one reply stated - uninstall AOL9
> > and revert to AOL8 - What does that mean? I do not understand that
> > lingo. Can anyone assist me. Please.

Hi Brian, thanks for responding - I am not trying to install broadband
simply trying to use photo editor and scan button. I did manage to
find two corrupt DLL files. I have ran a scan and repair (internally)
and I dont think that has repaired to problem.
 
B

Brian A.

"DashDotDash" <georgyh956@gmail.com> wrote in message
news:1193701238.775367.266050@z24g2000prh.googlegroups.com...
> On Oct 28, 11:12 am, "Brian A." <gonefish'n@afarawaylake> wrote:
>> MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install
>> Broadbandhttp://support.microsoft.com/kb/823256
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>> "DashDotDash" <georgyh...@gmail.com> wrote in message
>>
>> news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>>
>> >I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
>> > scanner. First I received the message to alter the colour settings!
>> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
>> > have a Photo Scanner or Scan button.
>> > I then began to see 'return arrows' on my desktop files!
>> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
>> > scans always drag up problems.
>> > The system has slowed to a dawdle even in simple tasks.
>> > I have looked to see other postings one reply stated - uninstall AOL9
>> > and revert to AOL8 - What does that mean? I do not understand that
>> > lingo. Can anyone assist me. Please.
>
> Hi Brian, thanks for responding - I am not trying to install broadband
> simply trying to use photo editor and scan button. I did manage to
> find two corrupt DLL files. I have ran a scan and repair (internally)
> and I dont think that has repaired to problem.
>

I'll look a bit deeper but you may need to contact BenQ, their site is of no help:
http://www.benq.us/support/


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
B

Brian A.

"DashDotDash" <georgyh956@gmail.com> wrote in message
news:1193701238.775367.266050@z24g2000prh.googlegroups.com...
> On Oct 28, 11:12 am, "Brian A." <gonefish'n@afarawaylake> wrote:
>> MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install
>> Broadbandhttp://support.microsoft.com/kb/823256
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>> "DashDotDash" <georgyh...@gmail.com> wrote in message
>>
>> news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>>
>> >I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
>> > scanner. First I received the message to alter the colour settings!
>> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
>> > have a Photo Scanner or Scan button.
>> > I then began to see 'return arrows' on my desktop files!
>> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
>> > scans always drag up problems.
>> > The system has slowed to a dawdle even in simple tasks.
>> > I have looked to see other postings one reply stated - uninstall AOL9
>> > and revert to AOL8 - What does that mean? I do not understand that
>> > lingo. Can anyone assist me. Please.
>
> Hi Brian, thanks for responding - I am not trying to install broadband
> simply trying to use photo editor and scan button. I did manage to
> find two corrupt DLL files. I have ran a scan and repair (internally)
> and I dont think that has repaired to problem.
>

Perhaps uninstalling/reinstalling the drivers may help, I don't know if the ones in
the link are old/new.
http://www.benq.us/support/downloads/downloads.cfm?product=92&page=downloads&dtype=D

You may also want to check the tshooting section in the manual to see if anything
applies to your issue.
ftp://12.145.38.159/scanner/manuals/640_1240_3300_4300u/english.pdf

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
D

DashDotDash

On Oct 30, 11:09 am, "Brian A." <gonefish'n@afarawaylake> wrote:
> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> news:1193701238.775367.266050@z24g2000prh.googlegroups.com...
>
>
>
> > On Oct 28, 11:12 am, "Brian A." <gonefish'n@afarawaylake> wrote:
> >> MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install
> >> Broadbandhttp://support.microsoft.com/kb/823256
>
> >> --
>
> >> Brian A. Sesko { MS MVP_Shell/User }
> >> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> >> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> >> How to ask a question: http://support.microsoft.com/kb/555375
>
> >> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> >>news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>
> >> >I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
> >> > scanner. First I received the message to alter the colour settings!
> >> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
> >> > have a Photo Scanner or Scan button.
> >> > I then began to see 'return arrows' on my desktop files!
> >> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
> >> > scans always drag up problems.
> >> > The system has slowed to a dawdle even in simple tasks.
> >> > I have looked to see other postings one reply stated - uninstall AOL9
> >> > and revert to AOL8 - What does that mean? I do not understand that
> >> > lingo. Can anyone assist me. Please.
>
> > Hi Brian, thanks for responding - I am not trying to install broadband
> > simply trying to use photo editor and scan button. I did manage to
> > find two corrupt DLL files. I have ran a scan and repair (internally)
> > and I dont think that has repaired to problem.
>
> Perhaps uninstalling/reinstalling the drivers may help, I don't know if the ones in
> the link are old/new.http://www.benq.us/support/downloads/downloads.cfm?product=92&page=do...
>
> You may also want to check the tshooting section in the manual to see if anything
> applies to your issue.ftp://12.145.38.159/scanner/manuals/640_1240_3300_4300u/english.pdf
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375

Hi Brian, thanks for that. I ran a check internal of 98.(I have a new
found talent using this computer lol) it found 2 files corrupt!!! Was
not happy as I have just got it back from the tech. NOW, a New
problem! Do you know what OBEXKRNL.DLL OR
SETUPAPI.DLLSETUPDIGETDEVICEINTERFACEDETAILA means? What a mouthful.
Anyway, I had been running Motorola phone device - that is the last
thing to repair. I know they are some type of library file (I think)
but where do I locate them and how do I repair. I have tried
uninstalling and starting again but it will not allow me past the
error message.
Thanks again.
 
B

Brian A.

"DashDotDash" <georgyh956@gmail.com> wrote in message
news:1193805037.141265.312480@e9g2000prf.googlegroups.com...
> On Oct 30, 11:09 am, "Brian A." <gonefish'n@afarawaylake> wrote:
>> "DashDotDash" <georgyh...@gmail.com> wrote in message
>>
>> news:1193701238.775367.266050@z24g2000prh.googlegroups.com...
>>
>>
>>
>> > On Oct 28, 11:12 am, "Brian A." <gonefish'n@afarawaylake> wrote:
>> >> MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install
>> >> Broadbandhttp://support.microsoft.com/kb/823256
>>
>> >> --
>>
>> >> Brian A. Sesko { MS MVP_Shell/User }
>> >> Conflicts start where information lacks.http://basconotw.mvps.org/
>>
>> >> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> >> How to ask a question: http://support.microsoft.com/kb/555375
>>
>> >> "DashDotDash" <georgyh...@gmail.com> wrote in message
>>
>> >>news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>>
>> >> >I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
>> >> > scanner. First I received the message to alter the colour settings!
>> >> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
>> >> > have a Photo Scanner or Scan button.
>> >> > I then began to see 'return arrows' on my desktop files!
>> >> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
>> >> > scans always drag up problems.
>> >> > The system has slowed to a dawdle even in simple tasks.
>> >> > I have looked to see other postings one reply stated - uninstall AOL9
>> >> > and revert to AOL8 - What does that mean? I do not understand that
>> >> > lingo. Can anyone assist me. Please.
>>
>> > Hi Brian, thanks for responding - I am not trying to install broadband
>> > simply trying to use photo editor and scan button. I did manage to
>> > find two corrupt DLL files. I have ran a scan and repair (internally)
>> > and I dont think that has repaired to problem.
>>
>> Perhaps uninstalling/reinstalling the drivers may help, I don't know if the ones
>> in
>> the link are
>> old/new.http://www.benq.us/support/downloads/downloads.cfm?product=92&page=do...
>>
>> You may also want to check the tshooting section in the manual to see if
>> anything
>> applies to your
>> issue.ftp://12.145.38.159/scanner/manuals/640_1240_3300_4300u/english.pdf
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>
> Hi Brian, thanks for that. I ran a check internal of 98.(I have a new
> found talent using this computer lol) it found 2 files corrupt!!! Was
> not happy as I have just got it back from the tech. NOW, a New
> problem! Do you know what OBEXKRNL.DLL OR

-.-,
dll = dynamic link library which is a shared library file. In short they are files
that contain code that can be used by multiple applications.

From: http://www.fbmsoftware.com/spyware-net/process/ObexKrnl_dll/2922/
<quote>
Description of ObexKrnl.dll
This is a component of Mobile PhoneTools. This software application is primarily
used to connect your Motorola mobile phone to your PC to synchronize and transfer
data. You can also use the Internet through the phone’s GSM/GPRS/UMTS connection.
Edit pictures and ring tones before transferring them to your mobile phone, compose
MMS with image, melody and text with its MMS Studio, create movie clips with the
video editing tool and manage your phone’s contents with the mobile explorer.
Methods of Distribution: This can be downloaded from the manufacturer's website.
</quote>


> SETUPAPI.DLLSETUPDIGETDEVICEINTERFACEDETAILA means? What a mouthful.

Until disected:
SETUPAPI.DLL SETUP DIGET DEVICE INTERFACE DETAIL A

The PnP manager and SetupAPI write entries to the application installation text log
that provide information about installation operations other than those that pertain
specifically to device and driver installations.

Has the phone worked with it before? If not it may not be compatible with your
machine or you may need to update the drivers for it. I can only get this far to
help out not knowing what device it is other than a phone.

Support:
http://www.motorola.com/consumer/v/...aRCRD&show=globalSupport&ps=y&pg=PG_TYP_00001

Downloads:
http://www.motorola.com/consumer/v/...&tab=b35f34599fa0b010VgnVCM1000008206b00aRCRD

> Anyway, I had been running Motorola phone device - that is the last
> thing to repair. I know they are some type of library file (I think)
> but where do I locate them and how do I repair. I have tried
> uninstalling and starting again but it will not allow me past the
> error message.
> Thanks again.
>


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
D

DashDotDash

On Oct 31, 7:56 pm, "Brian A." <gonefish'n@afarawaylake> wrote:
> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> news:1193805037.141265.312480@e9g2000prf.googlegroups.com...
>
>
>
> > On Oct 30, 11:09 am, "Brian A." <gonefish'n@afarawaylake> wrote:
> >> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> >>news:1193701238.775367.266050@z24g2000prh.googlegroups.com...
>
> >> > On Oct 28, 11:12 am, "Brian A." <gonefish'n@afarawaylake> wrote:
> >> >> MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install
> >> >> Broadbandhttp://support.microsoft.com/kb/823256
>
> >> >> --
>
> >> >> Brian A. Sesko { MS MVP_Shell/User }
> >> >> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> >> >> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> >> >> How to ask a question: http://support.microsoft.com/kb/555375
>
> >> >> "DashDotDash" <georgyh...@gmail.com> wrote in message
>
> >> >>news:1193523554.037741.90680@k35g2000prh.googlegroups.com...
>
> >> >> >I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
> >> >> > scanner. First I received the message to alter the colour settings!
> >> >> > Then up came the message 'The IPHLPAP.DLL can not start. I no longer
> >> >> > have a Photo Scanner or Scan button.
> >> >> > I then began to see 'return arrows' on my desktop files!
> >> >> > I run avg = no virus's found. I run Zone alarm and spybot. Spybot
> >> >> > scans always drag up problems.
> >> >> > The system has slowed to a dawdle even in simple tasks.
> >> >> > I have looked to see other postings one reply stated - uninstall AOL9
> >> >> > and revert to AOL8 - What does that mean? I do not understand that
> >> >> > lingo. Can anyone assist me. Please.
>
> >> > Hi Brian, thanks for responding - I am not trying to install broadband
> >> > simply trying to use photo editor and scan button. I did manage to
> >> > find two corrupt DLL files. I have ran a scan and repair (internally)
> >> > and I dont think that has repaired to problem.
>
> >> Perhaps uninstalling/reinstalling the drivers may help, I don't know if the ones
> >> in
> >> the link are
> >> old/new.http://www.benq.us/support/downloads/downloads.cfm?product=92&page=do...
>
> >> You may also want to check the tshooting section in the manual to see if
> >> anything
> >> applies to your
> >> issue.ftp://12.145.38.159/scanner/manuals/640_1240_3300_4300u/english.pdf
>
> >> --
>
> >> Brian A. Sesko { MS MVP_Shell/User }
> >> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> >> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> >> How to ask a question: http://support.microsoft.com/kb/555375
>
> > Hi Brian, thanks for that. I ran a check internal of 98.(I have a new
> > found talent using this computer lol) it found 2 files corrupt!!! Was
> > not happy as I have just got it back from the tech. NOW, a New
> > problem! Do you know what OBEXKRNL.DLL OR
>
> -.-,
> dll = dynamic link library which is a shared library file. In short they are files
> that contain code that can be used by multiple applications.
>
> From: http://www.fbmsoftware.com/spyware-net/process/ObexKrnl_dll/2922/
> <quote>
> Description of ObexKrnl.dll
> This is a component of Mobile PhoneTools. This software application is primarily
> used to connect your Motorola mobile phone to your PC to synchronize and transfer
> data. You can also use the Internet through the phone's GSM/GPRS/UMTS connection.
> Edit pictures and ring tones before transferring them to your mobile phone, compose
> MMS with image, melody and text with its MMS Studio, create movie clips with the
> video editing tool and manage your phone's contents with the mobile explorer.
> Methods of Distribution: This can be downloaded from the manufacturer's website.
> </quote>
>
> > SETUPAPI.DLLSETUPDIGETDEVICEINTERFACEDETAILA means? What a mouthful.
>
> Until disected:
> SETUPAPI.DLL SETUP DIGET DEVICE INTERFACE DETAIL A
>
> The PnP manager and SetupAPI write entries to the application installation text log
> that provide information about installation operations other than those that pertain
> specifically to device and driver installations.
>
> Has the phone worked with it before? If not it may not be compatible with your
> machine or you may need to update the drivers for it. I can only get this far to
> help out not knowing what device it is other than a phone.
>
> Support:http://www.motorola.com/consumer/v/index.jsp?vgnextoid=38b5f7c0c1a0b0...
>
> Downloads:http://www.motorola.com/consumer/v/index.jsp?vgnextoid=bc39b7976570b0...
>
> > Anyway, I had been running Motorola phone device - that is the last
> > thing to repair. I know they are some type of library file (I think)
> > but where do I locate them and how do I repair. I have tried
> > uninstalling and starting again but it will not allow me past the
> > error message.
> > Thanks again.
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375

Hi Brian,
Yes the phone Motorolla V550 has worked beautifully for me until I
lost those two files to corruption. I just tried another scan - using
the internal scan disk button of 98. It will not go beyond the 'data
area' folders. I have reloaded the motorola application and will try
that today when I get a chance. Im not that hopeful given the fact
that the machine will not scan correctly.
Thanks so much Brian for your help and sticking with me on this - I
appreciate it.
 
L

legg

On Sat, 27 Oct 2007 15:19:14 -0700, DashDotDash <georgyh956@gmail.com>
wrote:

>I am running windows 98. I use a Photo Editor - Benq S2W4300U/3300u
>scanner. First I received the message to alter the colour settings!
>Then up came the message 'The IPHLPAP.DLL can not start. I no longer
>have a Photo Scanner or Scan button.
>I then began to see 'return arrows' on my desktop files!
>I run avg = no virus's found. I run Zone alarm and spybot. Spybot
>scans always drag up problems.
>The system has slowed to a dawdle even in simple tasks.
>I have looked to see other postings one reply stated - uninstall AOL9
>and revert to AOL8 - What does that mean? I do not understand that
>lingo. Can anyone assist me. Please.

You might try restoring your registry, if you have a recent back-up
from before the first misbehavior.

I always make a registry back-up before installing new SW, and after
(assuming it functions without trouble). This allows two possible
repair points to revert to, until the next sw install or 'update',
when another registry back-up will be required.

RL
 
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