Update KB93681

sibeer · Oct 30, 2007

I have the yellow shield that tells me that I have a security upgrade to
install. I install the upgrade (KB93681) and the yellow shield disappears
only to reappear again. I checked the installed updates in the Control Panel
and it does not show that update. I went to Microsoft Upgrades and downloaded
and installed it again. It indicates that it has been downloaded and
installed. It shows that I have downloaded it and installed it at least ten
times, but it still does not show up in the control panel as being installed
and the yellow shield shows up again. Help!

PA Bear · Oct 30, 2007

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=phen-us6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kben-us822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

sibeer wrote:
> I have the yellow shield that tells me that I have a security upgrade to
> install. I install the upgrade (KB93681) and the yellow shield disappears
> only to reappear again. I checked the installed updates in the Control
> Panel
> and it does not show that update. I went to Microsoft Upgrades and
> downloaded and installed it again. It indicates that it has been
> downloaded
> and installed. It shows that I have downloaded it and installed it at
> least
> ten times, but it still does not show up in the control panel as being
> installed and the yellow shield shows up again. Help!

MowGreen [MVP] · Oct 30, 2007

From KB936181:
http://support.microsoft.com/kb/936181

> 1. Remove security update 936181 by using the Add or Remove Programs item in ControlPanel.
> 2. Delete the Msxml4.dll file from the %SystemRoot%\System32 folder.
> 3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item
> in Control Panel.

The update will be listed as 'MSXML 4.0 SP2 (KB936181)'
Click the Remove button. If it is NOT listed or will not uninstall, show
hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Using Windows Explorer [Start > (All) Programs > Accessories], navigate
to the WINDOWS folder [directory] and see if there is a
$NtUninstallKB936181$ subfolder. Open it and then open the 'spuninst'
subfolder. Double click spuninst.exe to uninstall KB936181.

Then navigate to WINDOWS\system32
Locate msxml4.dll
Delete it
Close Windows Explorer

Back in Add/Remove Programs, see if this is listed:
MSXML 4.0 SP2 (KB927978)
IF it is, click the Change button
That *should* repair MSXML 4 and replace the file you just deleted.

IF it is not listed and/or there is no $NtUninstallKB936181$ subfolder,
download KB936181 from here and SAVE it:
http://www.microsoft.com/downloads/...f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en

Close the browser and any other open programs. TEMPORARILY disable the
installed antivirus/security software. Consult the Help file or visit
the manufacturer's web site to learn how this is accomplished.
ALL services of the AV must be stopped, too.

If this makes you uncomfortable while still being connected to the
net/network, then disconnect the system for now.

Install msxml4-KB936181-enu.exe now
Restart the system whether you're requested to or not.

PRIOR to reconnecting the system, REENABLE the installed AV/security
software FIRST.

Did that get it installed properly ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

sibeer wrote:

> I have the yellow shield that tells me that I have a security upgrade to
> install. I install the upgrade (KB93681) and the yellow shield disappears
> only to reappear again. I checked the installed updates in the Control Panel
> and it does not show that update. I went to Microsoft Upgrades and downloaded
> and installed it again. It indicates that it has been downloaded and
> installed. It shows that I have downloaded it and installed it at least ten
> times, but it still does not show up in the control panel as being installed
> and the yellow shield shows up again. Help!

sibeer · Oct 30, 2007

The problem is it does not show up in the Add or Remove Programs in the
control Panel. I think I mentioned that in my basic communications

"MowGreen [MVP]" wrote:

> From KB936181:
> http://support.microsoft.com/kb/936181
>
> > 1. Remove security update 936181 by using the Add or Remove Programs item in ControlPanel.
> > 2. Delete the Msxml4.dll file from the %SystemRoot%\System32 folder.
> > 3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item
> > in Control Panel.
>
> The update will be listed as 'MSXML 4.0 SP2 (KB936181)'
> Click the Remove button. If it is NOT listed or will not uninstall, show
> hidden files, folders, and system files:
> http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>
> Using Windows Explorer [Start > (All) Programs > Accessories], navigate
> to the WINDOWS folder [directory] and see if there is a
> $NtUninstallKB936181$ subfolder. Open it and then open the 'spuninst'
> subfolder. Double click spuninst.exe to uninstall KB936181.
>
> Then navigate to WINDOWS\system32
> Locate msxml4.dll
> Delete it
> Close Windows Explorer
>
> Back in Add/Remove Programs, see if this is listed:
> MSXML 4.0 SP2 (KB927978)
> IF it is, click the Change button
> That *should* repair MSXML 4 and replace the file you just deleted.
>
> IF it is not listed and/or there is no $NtUninstallKB936181$ subfolder,
> download KB936181 from here and SAVE it:
> http://www.microsoft.com/downloads/...f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en
>
> Close the browser and any other open programs. TEMPORARILY disable the
> installed antivirus/security software. Consult the Help file or visit
> the manufacturer's web site to learn how this is accomplished.
> ALL services of the AV must be stopped, too.
>
> If this makes you uncomfortable while still being connected to the
> net/network, then disconnect the system for now.
>
> Install msxml4-KB936181-enu.exe now
> Restart the system whether you're requested to or not.
>
> PRIOR to reconnecting the system, REENABLE the installed AV/security
> software FIRST.
>
> Did that get it installed properly ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> sibeer wrote:
>
> > I have the yellow shield that tells me that I have a security upgrade to
> > install. I install the upgrade (KB93681) and the yellow shield disappears
> > only to reappear again. I checked the installed updates in the Control Panel
> > and it does not show that update. I went to Microsoft Upgrades and downloaded
> > and installed it again. It indicates that it has been downloaded and
> > installed. It shows that I have downloaded it and installed it at least ten
> > times, but it still does not show up in the control panel as being installed
> > and the yellow shield shows up again. Help!
>

MowGreen [MVP] · Nov 2, 2007

I think I mentioned this. You must have not read it:

> If it is NOT listed or will not uninstall, show hidden files, folders, and system files:
> http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>
> Using Windows Explorer [Start > (All) Programs > Accessories], navigate to the WINDOWS
> folder [directory] and see if there is a $NtUninstallKB936181$ subfolder. Open it and
> then open the 'spuninst' subfolder. Double click spuninst.exe to uninstall KB936181.

Please reread what I posted.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

sibeer wrote:

> The problem is it does not show up in the Add or Remove Programs in the
> control Panel. I think I mentioned that in my basic communications
>
> "MowGreen [MVP]" wrote:
>
>
>> From KB936181:
>>http://support.microsoft.com/kb/936181
>>
>>
>>>1. Remove security update 936181 by using the Add or Remove Programs item in ControlPanel.
>>>2. Delete the Msxml4.dll file from the %SystemRoot%\System32 folder.
>>>3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item
>>>in Control Panel.
>>
>>The update will be listed as 'MSXML 4.0 SP2 (KB936181)'
>>Click the Remove button. If it is NOT listed or will not uninstall, show
>>hidden files, folders, and system files:
>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>>
>>Using Windows Explorer [Start > (All) Programs > Accessories], navigate
>>to the WINDOWS folder [directory] and see if there is a
>>$NtUninstallKB936181$ subfolder. Open it and then open the 'spuninst'
>>subfolder. Double click spuninst.exe to uninstall KB936181.
>>
>>Then navigate to WINDOWS\system32
>>Locate msxml4.dll
>>Delete it
>>Close Windows Explorer
>>
>>Back in Add/Remove Programs, see if this is listed:
>>MSXML 4.0 SP2 (KB927978)
>>IF it is, click the Change button
>>That *should* repair MSXML 4 and replace the file you just deleted.
>>
>>IF it is not listed and/or there is no $NtUninstallKB936181$ subfolder,
>>download KB936181 from here and SAVE it:
>>http://www.microsoft.com/downloads/...f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en
>>
>>Close the browser and any other open programs. TEMPORARILY disable the
>>installed antivirus/security software. Consult the Help file or visit
>>the manufacturer's web site to learn how this is accomplished.
>>ALL services of the AV must be stopped, too.
>>
>>If this makes you uncomfortable while still being connected to the
>>net/network, then disconnect the system for now.
>>
>>Install msxml4-KB936181-enu.exe now
>>Restart the system whether you're requested to or not.
>>
>>PRIOR to reconnecting the system, REENABLE the installed AV/security
>>software FIRST.
>>
>>Did that get it installed properly ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>sibeer wrote:
>>
>>
>>>I have the yellow shield that tells me that I have a security upgrade to
>>>install. I install the upgrade (KB93681) and the yellow shield disappears
>>>only to reappear again. I checked the installed updates in the Control Panel
>>>and it does not show that update. I went to Microsoft Upgrades and downloaded
>>>and installed it again. It indicates that it has been downloaded and
>>>installed. It shows that I have downloaded it and installed it at least ten
>>>times, but it still does not show up in the control panel as being installed
>>>and the yellow shield shows up again. Help!
>>

sibeer · Nov 2, 2007

I tried everything and it did not work. Sijnce I had a few other problems
with my computer I decided to just wipe out my hard drive and start all over.
It took a few hours to get everything back together and now everything is
fine. Thanks for trying to help.

"MowGreen [MVP]" wrote:

> I think I mentioned this. You must have not read it:
>
> > If it is NOT listed or will not uninstall, show hidden files, folders, and system files:
> > http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
> >
> > Using Windows Explorer [Start > (All) Programs > Accessories], navigate to the WINDOWS
> > folder [directory] and see if there is a $NtUninstallKB936181$ subfolder. Open it and
> > then open the 'spuninst' subfolder. Double click spuninst.exe to uninstall KB936181.
>
> Please reread what I posted.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> sibeer wrote:
>
> > The problem is it does not show up in the Add or Remove Programs in the
> > control Panel. I think I mentioned that in my basic communications
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >> From KB936181:
> >>http://support.microsoft.com/kb/936181
> >>
> >>
> >>>1. Remove security update 936181 by using the Add or Remove Programs item in ControlPanel.
> >>>2. Delete the Msxml4.dll file from the %SystemRoot%\System32 folder.
> >>>3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item
> >>>in Control Panel.
> >>
> >>The update will be listed as 'MSXML 4.0 SP2 (KB936181)'
> >>Click the Remove button. If it is NOT listed or will not uninstall, show
> >>hidden files, folders, and system files:
> >>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
> >>
> >>Using Windows Explorer [Start > (All) Programs > Accessories], navigate
> >>to the WINDOWS folder [directory] and see if there is a
> >>$NtUninstallKB936181$ subfolder. Open it and then open the 'spuninst'
> >>subfolder. Double click spuninst.exe to uninstall KB936181.
> >>
> >>Then navigate to WINDOWS\system32
> >>Locate msxml4.dll
> >>Delete it
> >>Close Windows Explorer
> >>
> >>Back in Add/Remove Programs, see if this is listed:
> >>MSXML 4.0 SP2 (KB927978)
> >>IF it is, click the Change button
> >>That *should* repair MSXML 4 and replace the file you just deleted.
> >>
> >>IF it is not listed and/or there is no $NtUninstallKB936181$ subfolder,
> >>download KB936181 from here and SAVE it:
> >>http://www.microsoft.com/downloads/...f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en
> >>
> >>Close the browser and any other open programs. TEMPORARILY disable the
> >>installed antivirus/security software. Consult the Help file or visit
> >>the manufacturer's web site to learn how this is accomplished.
> >>ALL services of the AV must be stopped, too.
> >>
> >>If this makes you uncomfortable while still being connected to the
> >>net/network, then disconnect the system for now.
> >>
> >>Install msxml4-KB936181-enu.exe now
> >>Restart the system whether you're requested to or not.
> >>
> >>PRIOR to reconnecting the system, REENABLE the installed AV/security
> >>software FIRST.
> >>
> >>Did that get it installed properly ?
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>sibeer wrote:
> >>
> >>
> >>>I have the yellow shield that tells me that I have a security upgrade to
> >>>install. I install the upgrade (KB93681) and the yellow shield disappears
> >>>only to reappear again. I checked the installed updates in the Control Panel
> >>>and it does not show that update. I went to Microsoft Upgrades and downloaded
> >>>and installed it again. It indicates that it has been downloaded and
> >>>installed. It shows that I have downloaded it and installed it at least ten
> >>>times, but it still does not show up in the control panel as being installed
> >>>and the yellow shield shows up again. Help!
> >>
>

MowGreen [MVP] · Nov 3, 2007

Sorry to hear that and you're most welcome. STRONGLY suggest that when
installing MSXML parsers and .NET Frameworks, and the subsequent
security updates for them, that you temporarily disable the installed
antivirus software. That includes any Service that they run.
Antivirus software is *the* leading cause of installation issues for the
above.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

sibeer wrote:
> I tried everything and it did not work. Sijnce I had a few other problems
> with my computer I decided to just wipe out my hard drive and start all over.
> It took a few hours to get everything back together and now everything is
> fine. Thanks for trying to help.
>
> "MowGreen [MVP]" wrote:
>
>
>>I think I mentioned this. You must have not read it:
>>
>>
>>>If it is NOT listed or will not uninstall, show hidden files, folders, and system files:
>>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>>>
>>>Using Windows Explorer [Start > (All) Programs > Accessories], navigate to the WINDOWS
>>>folder [directory] and see if there is a $NtUninstallKB936181$ subfolder. Open it and
>>>then open the 'spuninst' subfolder. Double click spuninst.exe to uninstall KB936181.
>>
>>Please reread what I posted.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>sibeer wrote:
>>
>>
>>>The problem is it does not show up in the Add or Remove Programs in the
>>>control Panel. I think I mentioned that in my basic communications
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>From KB936181:
>>>>http://support.microsoft.com/kb/936181
>>>>
>>>>
>>>>
>>>>>1. Remove security update 936181 by using the Add or Remove Programs item in ControlPanel.
>>>>>2. Delete the Msxml4.dll file from the %SystemRoot%\System32 folder.
>>>>>3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item
>>>>>in Control Panel.
>>>>
>>>>The update will be listed as 'MSXML 4.0 SP2 (KB936181)'
>>>>Click the Remove button. If it is NOT listed or will not uninstall, show
>>>>hidden files, folders, and system files:
>>>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>>>>
>>>>Using Windows Explorer [Start > (All) Programs > Accessories], navigate
>>>>to the WINDOWS folder [directory] and see if there is a
>>>>$NtUninstallKB936181$ subfolder. Open it and then open the 'spuninst'
>>>>subfolder. Double click spuninst.exe to uninstall KB936181.
>>>>
>>>>Then navigate to WINDOWS\system32
>>>>Locate msxml4.dll
>>>>Delete it
>>>>Close Windows Explorer
>>>>
>>>>Back in Add/Remove Programs, see if this is listed:
>>>>MSXML 4.0 SP2 (KB927978)
>>>>IF it is, click the Change button
>>>>That *should* repair MSXML 4 and replace the file you just deleted.
>>>>
>>>>IF it is not listed and/or there is no $NtUninstallKB936181$ subfolder,
>>>>download KB936181 from here and SAVE it:
>>>>http://www.microsoft.com/downloads/...f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en
>>>>
>>>>Close the browser and any other open programs. TEMPORARILY disable the
>>>>installed antivirus/security software. Consult the Help file or visit
>>>>the manufacturer's web site to learn how this is accomplished.
>>>>ALL services of the AV must be stopped, too.
>>>>
>>>>If this makes you uncomfortable while still being connected to the
>>>>net/network, then disconnect the system for now.
>>>>
>>>>Install msxml4-KB936181-enu.exe now
>>>>Restart the system whether you're requested to or not.
>>>>
>>>>PRIOR to reconnecting the system, REENABLE the installed AV/security
>>>>software FIRST.
>>>>
>>>>Did that get it installed properly ?
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>sibeer wrote:
>>>>
>>>>
>>>>
>>>>>I have the yellow shield that tells me that I have a security upgrade to
>>>>>install. I install the upgrade (KB93681) and the yellow shield disappears
>>>>>only to reappear again. I checked the installed updates in the Control Panel
>>>>>and it does not show that update. I went to Microsoft Upgrades and downloaded
>>>>>and installed it again. It indicates that it has been downloaded and
>>>>>installed. It shows that I have downloaded it and installed it at least ten
>>>>>times, but it still does not show up in the control panel as being installed
>>>>>and the yellow shield shows up again. Help!
>>>>

Update KB93681

sibeer

PA Bear

MowGreen [MVP]

sibeer

MowGreen [MVP]

sibeer

MowGreen [MVP]

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