PLEASE! Fix Long Delays! Microsoft Sculpt Ergonomic Keyboard For Windows 10 Home

K

~Katalin~

I’m experiencing long delays as well as complete non-response with this keyboard. This is happening everywhere online and offline. Delays can range anywhere from a split second to several, or the keyboard won’t respond at all.



I recently purchased a new laptop, but didn’t have these issues with my old one, so I figured I missed a driver, software update, or something setting up my new computer. I’ve read countless help pages and tried endless troubleshooting and still can’t resolve the issue. This is a huge problem because it’s interfering with work. Can you please help me?



What I’m Running:

Windows 10 Home, 64 bit

HP Envy 360 Laptop. Keyboard dongle is inserted directly into 1 of its 2 USB ports

Microsoft Sculpt Ergonomic keyboard

Wireless Logitech mouse. Dongle inserted into 2nd USB portUSB Type-C hub inserted into USB Type-C port on computer. This runs an external monitor, hard drive and CD drive



My Troubleshooting:

Moved keyboard dongle to every USB port on comp and Type-C hub. No change

Adjusted FilterKey response rate in Accessibility Options from Control Panel. No change.

Uninstalled and reinstalled Microsoft Sculpt Ergonomic keyboard center. No change.

Checked and updated comp software in Update & Security numerous times. I am up to date! No change.



Ran Hardware and Devices Troubleshooter per Microsoft’s instructions to see if driver needed to be updated.

Result: Comp found and installed Wireless Keyboard Filter Device. Microsoft Sculpt Keyboard Center disappeared from Devices & Drivers under Keyboards. No change. Keyboard still lags or doesn’t respond at all.



Needless to say, I’m at my wits end. I’d greatly appreciate current detailed step-by-step instructions for Windows 10 Home to finally resolve this. Because a number of help pages I've read date back to 2015, it's possible I may not have done something correctly since instructions, menus, etc. don’t match my operating system.



Thank you.

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