Bluescreen on Windows 10 - hardware_disk

A

Al-Masri

Hello forum,


i'm facing a bluescreen issue very often, i did re install the windows with the latest windows update, still getting the issue, i have analyzed the blue screen dump,

i'm not able to read it, whether it is related to HW failure or drivers


Thanks,



Microsoft (R) Windows Debugger Version 10.0.18362.1 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\080719-7125-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred cache*c:\myCache
Deferred SRV*Symbol information
Symbol search path is: cache*c:\myCache;SRV*Symbol information
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff802`07000000 PsLoadedModuleList = 0xfffff802`07446450
Debug session time: Wed Aug 7 10:37:33.718 2019 (UTC + 4:00)
System Uptime: 0 days 11:53:44.303
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
................................................................
.....
Loading User Symbols
Loading unloaded module list
....................
For analysis of this file, run !analyze -v

************* Path validation summary **************
Response Time (ms) Location
Deferred cache*c:\myCache
Deferred SRV*Symbol information
3: kd> .reload
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....
Loading User Symbols
Loading unloaded module list
....................
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

UNEXPECTED_STORE_EXCEPTION (154)
The store component caught an unexpected exception.
Arguments:
Arg1: ffff8d0c77bf2000, Pointer to the store context or data manager
Arg2: fffff18fed2b5f00, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER: LENOVO

SYSTEM_PRODUCT_NAME: 20FCS0E80L

SYSTEM_SKU: LENOVO_MT_20FC_BU_Think_FM_ThinkPad X1 Carbon 4th

SYSTEM_VERSION: ThinkPad X1 Carbon 4th

BIOS_VENDOR: LENOVO

BIOS_VERSION: N1FET69W (1.43 )

BIOS_DATE: 05/22/2019

BASEBOARD_MANUFACTURER: LENOVO

BASEBOARD_PRODUCT: 20FCS0E80L

BASEBOARD_VERSION: Not Defined

DUMP_TYPE: 2

BUGCHECK_P1: ffff8d0c77bf2000

BUGCHECK_P2: fffff18fed2b5f00

BUGCHECK_P3: 2

BUGCHECK_P4: 0

EXCEPTION_RECORD: fffff18fed2b6ea8 -- (.exr 0xfffff18fed2b6ea8)
ExceptionAddress: fffff8020715d6e0 (nt!RtlDecompressBufferXpressLz+0x0000000000000050)
ExceptionCode: c0000006 (In-page I/O error)
ExceptionFlags: 00000000
NumberParameters: 3
Parameter[0]: 0000000000000000
Parameter[1]: 0000021ec631bd10
Parameter[2]: 00000000c00000a3
Inpage operation failed at 0000021ec631bd10, due to I/O error 00000000c00000a3

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

FAULTING_IP:
nt!RtlDecompressBufferXpressLz+50
fffff802`0715d6e0 418b08 mov ecx,dword ptr [r8]

FOLLOWUP_IP:
+0
0000021e`c631bd10 ?? ???

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000021ec631bd10

CONTEXT: fffff18fed2b66f0 -- (.cxr 0xfffff18fed2b66f0)
rax=fffff8020715d690 rbx=0000000000000000 rcx=ffffde8192b7e000
rdx=ffffde8192b7e000 rsi=0000000000000002 rdi=0000021ec631bd10
rip=fffff8020715d6e0 rsp=fffff18fed2b70e8 rbp=ffffde8192b7e000
r8=0000021ec631bd10 r9=0000000000000175 r10=ffffde8192b7eea0
r11=0000021ec631be85 r12=fffff18fed2b7378 r13=ffff8d0c7a9cb000
r14=0000021ec631be2f r15=ffffde8192b7f000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00050246
nt!RtlDecompressBufferXpressLz+0x50:
fffff802`0715d6e0 418b08 mov ecx,dword ptr [r8] ds:002b:0000021e`c631bd10=????????
Resetting default scope

CPU_COUNT: 4

CPU_MHZ: af8

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 4e

CPU_STEPPING: 3

CPU_MICROCODE: 6,4e,3,0 (F,M,S,R) SIG: CC'00000000 (cache) CC'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: MemCompression

CURRENT_IRQL: 0

IO_ERROR: (NTSTATUS) 0xc00000a3 - {Drive Not Ready} The drive is not ready for use; its door may be open. Please check drive %hs and make sure that a disk is inserted and that the drive door is closed.

EXCEPTION_STR: 0xc0000006_c00000a3

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_CODE_STR: c0000006

EXCEPTION_PARAMETER3: 00000000c00000a3

BUGCHECK_STR: 0x154_c0000006_c00000a3

ANALYSIS_SESSION_HOST: LAPTOP-UM0QM7BJ

ANALYSIS_SESSION_TIME: 08-07-2019 11:47:16.0408

ANALYSIS_VERSION: 10.0.18362.1 x86fre

STACK_TEXT:
fffff18f`ed2b5e48 fffff802`0732074a : 00000000`00000154 ffff8d0c`77bf2000 fffff18f`ed2b5f00 00000000`00000002 : nt!KeBugCheckEx
fffff18f`ed2b5e50 fffff802`071d9bde : ffff8d0c`77bf2000 fffff18f`ed2b5f00 ffffb7e6`00000002 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+0x7e
fffff18f`ed2b5ea0 fffff802`0719b439 : fffff18f`00000002 fffff18f`ed2b73d0 fffff18f`ed2b1000 fffff18f`ed2b8000 : nt!`SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue'::`1'::filt$0+0x22
fffff18f`ed2b5ed0 fffff802`071c8aef : fffff18f`ed2b73d0 fffff18f`ed2b64b0 00000000`00000000 00000000`0010001f : nt!_C_specific_handler+0xa9
fffff18f`ed2b5f40 fffff802`070c2df5 : 00000000`00000000 00000000`00000000 fffff18f`ed2b64b0 00007fff`ffff0000 : nt!RtlpExecuteHandlerForException+0xf
fffff18f`ed2b5f70 fffff802`070c738e : fffff18f`ed2b6ea8 fffff18f`ed2b6bf0 fffff18f`ed2b6ea8 0000021e`c631bd10 : nt!RtlDispatchException+0x4a5
fffff18f`ed2b66c0 fffff802`071d1c1d : ffff8d0c`77bf4600 fffff802`0708678d 00000000`00002000 fffff18f`ed2b6f50 : nt!KiDispatchException+0x16e
fffff18f`ed2b6d70 fffff802`071cde05 : 00000000`00000000 00000000`00000000 fffff18f`ed2b7378 00000000`00000000 : nt!KiExceptionDispatch+0x11d
fffff18f`ed2b6f50 fffff802`0715d6e0 : ffffde81`92b7e000 ffff8d0c`77bf2050 fffff802`0705caf0 ffffde81`92b7e000 : nt!KiPageFault+0x445
fffff18f`ed2b70e8 fffff802`0705caf0 : ffffde81`92b7e000 ffffde81`92b7e000 00000000`00000002 0000021e`c631bd10 : nt!RtlDecompressBufferXpressLz+0x50
fffff18f`ed2b7100 fffff802`0715f469 : 00000000`00000000 fffff802`00000001 00000000`00000000 ffff8d0c`77bf3788 : nt!RtlDecompressBufferEx+0x60
fffff18f`ed2b7150 fffff802`0715f2f4 : 00000000`00000004 fffff18f`ed2b7360 00000000`00000000 00000000`000000af : nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x155
fffff18f`ed2b7230 fffff802`0715f172 : 00000000`00000001 00000000`0000bd10 ffff8d0c`0000bd10 ffff8d0c`00001000 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0xa0
fffff18f`ed2b7280 fffff802`0715ef9b : 00000000`ffffffff ffff8d0c`7a9cb000 fffff18f`ed2b7360 ffff8d0c`804e67d0 : nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x186
fffff18f`ed2b7320 fffff802`0715ede1 : ffff8d0c`7a9cb000 00000000`00000000 00000000`00000001 ffff8d0c`77bf3788 : nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xcb
fffff18f`ed2b73d0 fffff802`0715ecf1 : ffff8d0c`77bf2000 ffff8d0c`804e67d0 ffff8d0c`7a9cb000 ffff8d0c`77bf39b0 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x85
fffff18f`ed2b7450 fffff802`07069918 : ffff8d0c`798c4080 ffff8d0c`77bf2000 00000000`00000000 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x21
fffff18f`ed2b7480 fffff802`07162251 : fffff802`0715ecd0 fffff18f`ed2b7530 00000000`00000003 00000000`00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x78
fffff18f`ed2b74f0 fffff802`0714aee1 : fffff18f`ed2b75f0 fffff802`0758bb78 ffff8d0c`77bf2000 fffff18f`ed2b7740 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xcd
fffff18f`ed2b75c0 fffff802`0714aac7 : 00000000`0000000c ffff8d0c`77bf2000 fffff18f`ed2b7670 ffff8d0c`804e67d0 : nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x1a5
fffff18f`ed2b7610 fffff802`07161563 : 00000000`0000000c ffff8d0c`804e67d0 00000000`00000001 00000000`00000001 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmIoCtxQueueWork+0xbf
fffff18f`ed2b76a0 fffff802`07162c3f : ffff8d0c`00000001 ffff8d0c`7e8cfc00 00000000`00000000 ffff8d0c`77bf2000 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmPageRead+0x167
fffff18f`ed2b7710 fffff802`0708db5b : ffff8d0c`7817d580 00000000`00000001 ffff8d0c`7817d640 fffff802`070749e6 : nt!SmPageRead+0x33
fffff18f`ed2b7760 fffff802`0708d259 : 00000000`00000002 fffff18f`ed2b77f0 fffff18f`ed2b7958 ffffb7db`dffef7a8 : nt!MiIssueHardFaultIo+0x117
fffff18f`ed2b77b0 fffff802`07072a9b : 00000000`c0033333 00000000`00000001 00007ffb`deb17d30 00000033`4a3ff260 : nt!MiIssueHardFault+0x489
fffff18f`ed2b7860 fffff802`071cdd20 : ffff8d0c`00000000 fffff18f`00000001 00000000`00000001 fffff18f`ed2b7a80 : nt!MmAccessFault+0x40b
fffff18f`ed2b7a00 00007ffb`dea94366 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x360
00000033`4a3ff030 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`dea94366


THREAD_SHA1_HASH_MOD_FUNC: be91335f728989fad5a9a5641f89ffee7fe3c14c

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 284d6f66330e36aa06844fea7f04f02730e9e11d

THREAD_SHA1_HASH_MOD: 901685eb5ed44e617e07e22622321d209483595d

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware_disk

IMAGE_NAME: hardware_disk

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x154_c0000006_c00000a3_IMAGE_hardware_disk

BUCKET_ID: 0x154_c0000006_c00000a3_IMAGE_hardware_disk

PRIMARY_PROBLEM_CLASS: 0x154_c0000006_c00000a3_IMAGE_hardware_disk

TARGET_TIME: 2019-08-07T06:37:33.000Z

OSBUILD: 18362

OSSERVICEPACK: 267

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2032-02-15 13:16:10

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 3acb8

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x154_c0000006_c00000a3_image_hardware_disk

FAILURE_ID_HASH: {0eae7fa6-c488-d80f-fffd-8617d2ef2750}

Followup: MachineOwner
---------

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