explorer.exe keeps crashing

[cmoney0181]

I have several users that have an issue with explorer.exe crashing. The only change was, Office 2013 was uninstalled. Explorer.exe will crash intermittently and once the user restarts explorer.exe from the task manager it is fine until the next day when they boot up for the day or restart. Below is the crash info and a dump file from the explorer.exe.




Source

Windows Explorer



Summary

Stopped working



Date

‎9/‎16/‎2019 6:40 AM



Status

Report sent



Description

Faulting Application Path:C:\Windows\explorer.exe



Problem signature

Problem Event Name:APPCRASH

Application Name:Explorer.EXE

Application Version:10.0.14393.2636

Application Timestamp:5bda801e

Fault Module Name:Explorer.EXE

Fault Module Version:10.0.14393.2636

Fault Module Timestamp:5bda801e

Exception Code:c0000005

Exception Offset:0000000000013e62

OS Version:10.0.14393.2.0.0.256.125

Locale ID:1033

Additional Information 1:53f6

Additional Information 2:53f663614145a56a65be04827872d327

Additional Information 3:f9bc

Additional Information 4:f9bc40741583385a0aeff77edf93cabf


Extra information about the problem

Bucket ID:2ad46b7b8ef11889209c52cd2796c3d5 (1196922642059674581)


*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************





KEY_VALUES_STRING: 1



Key : Timeline.OS.Boot.DeltaSec

Value: 3570



Key : Timeline.Process.Start.DeltaSec

Value: 2676





PROCESSES_ANALYSIS: 1



SERVICE_ANALYSIS: 1



STACKHASH_ANALYSIS: 1



TIMELINE_ANALYSIS: 1



Timeline: !analyze.Start

Name: <blank>

Time: 2019-09-17T13:05:00.893Z

Diff: 841893 mSec



Timeline: Dump.Current

Name: <blank>

Time: 2019-09-17T12:50:59.0Z

Diff: 0 mSec



Timeline: Process.Start

Name: <blank>

Time: 2019-09-17T12:06:23.0Z

Diff: 2676000 mSec



Timeline: OS.Boot

Name: <blank>

Time: 2019-09-17T11:51:29.0Z

Diff: 3570000 mSec





DUMP_CLASS: 2



DUMP_QUALIFIER: 400



FAULTING_IP:

+0

00000000`00000000 ?? ???



EXCEPTION_RECORD: (.exr -1)

ExceptionAddress: 0000000000000000

ExceptionCode: 80000003 (Break instruction exception)

ExceptionFlags: 00000000

NumberParameters: 0



FAULTING_THREAD: 00003a5c



BUGCHECK_STR: BREAKPOINT



DEFAULT_BUCKET_ID: BREAKPOINT



PROCESS_NAME: explorer.exe



ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.



EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid



EXCEPTION_CODE_STR: 80000003



WATSON_BKT_PROCSTAMP: 5d01d1c5



WATSON_BKT_PROCVER: 10.0.14393.3053



PROCESS_VER_PRODUCT: Microsoft® Windows® Operating System



WATSON_BKT_MODULE: unknown



WATSON_BKT_MODVER: 0.0.0.0



WATSON_BKT_MODOFFSET: 0



WATSON_BKT_MODSTAMP: bbbbbbb4



BUILD_VERSION_STRING: 10.0.14393.2430 (rs1_release_inmarket_aim.180806-1810)



MODLIST_WITH_TSCHKSUM_HASH: 1ccb929c4c2fbd3510555aaaea219803b1e4aab7



MODLIST_SHA1_HASH: 37931143b50be7cc252ac91830df6cab59fcc379



NTGLOBALFLAG: 0



APPLICATION_VERIFIER_FLAGS: 0



PRODUCT_TYPE: 1



SUITE_MASK: 272



DUMP_FLAGS: 8000c07



DUMP_TYPE: 3



ANALYSIS_SESSION_HOST: OHCO-24P44M2-LP



ANALYSIS_SESSION_TIME: 09-17-2019 09:05:00.0893



ANALYSIS_VERSION: 10.0.18362.1 x86fre



THREAD_ATTRIBUTES:

OS_LOCALE: ENU



PRIMARY_PROBLEM_CLASS: BREAKPOINT



PROBLEM_CLASSES:



ID: [0n321]

Type: [@APPLICATION_FAULT_STRING]

Class: Primary

Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)

BUCKET_ID

Name: Omit

Data: Add

String: [BREAKPOINT]

PID: [Unspecified]

TID: [Unspecified]

Frame: [0]



LAST_CONTROL_TRANSFER: from 00007ffc0bfc4c54 to 00007ffc0a601224



STACK_TEXT:

00000000`006bf3d8 00007ffc`0bfc4c54 : 00000000`00960c00 00000000`006bf450 00000000`0095e7e0 00000000`0095e7e0 : win32u!NtUserWaitMessage+0x14

00000000`006bf3e0 00007ffc`0bf34099 : 00000000`00000000 00000000`0095e7e0 00000000`00000001 00000000`00002000 : shell32!CDesktopBrowser::_MessageLoop+0x74

00000000`006bf480 00007ff6`ff3a148c : 00000000`0095e7e0 00000000`000005c8 00000000`0095e7e0 00000000`006bf700 : shell32!SHDesktopMessageLoop+0x39

00000000`006bf4b0 00007ff6`ff430917 : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`0000001f : explorer!wWinMain+0x714

00000000`006bf7c0 00007ffc`0d8684d4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!__wmainCRTStartup+0x1c7

00000000`006bf880 00007ffc`0e0de851 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14

00000000`006bf8b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21





STACK_COMMAND: ~0s; .ecxr ; kb



THREAD_SHA1_HASH_MOD_FUNC: fa08e481c084bfdc7905396d9b216b270b27ec07



THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 7587d93df04e5c682b7aa2f4c052d9b241115c79



THREAD_SHA1_HASH_MOD: f7d376f4069cb71f7c0d2a913d9427cdb45bb5cc



FOLLOWUP_IP:

win32u!NtUserWaitMessage+14

00007ffc`0a601224 c3 ret



FAULT_INSTR_CODE: c32ecdc3



SYMBOL_STACK_INDEX: 0



SYMBOL_NAME: win32u!NtUserWaitMessage+14



FOLLOWUP_NAME: MachineOwner



MODULE_NAME: win32u



IMAGE_NAME: win32u.dll



DEBUG_FLR_IMAGE_TIMESTAMP: 57a05800



BUCKET_ID: BREAKPOINT_win32u!NtUserWaitMessage+14



FAILURE_EXCEPTION_CODE: 80000003



FAILURE_IMAGE_NAME: win32u.dll



BUCKET_ID_IMAGE_STR: win32u.dll



FAILURE_MODULE_NAME: win32u



BUCKET_ID_MODULE_STR: win32u



FAILURE_FUNCTION_NAME: NtUserWaitMessage



BUCKET_ID_FUNCTION_STR: NtUserWaitMessage



BUCKET_ID_OFFSET: 14



BUCKET_ID_MODTIMEDATESTAMP: 57a05800



BUCKET_ID_MODCHECKSUM: 22f84



BUCKET_ID_MODVER_STR: 10.0.14393.51



BUCKET_ID_PREFIX_STR: BREAKPOINT_



FAILURE_PROBLEM_CLASS: BREAKPOINT



FAILURE_SYMBOL_NAME: win32u.dll!NtUserWaitMessage



FAILURE_BUCKET_ID: BREAKPOINT_80000003_win32u.dll!NtUserWaitMessage



WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1



TARGET_TIME: 2019-09-17T12:50:59.000Z



OSBUILD: 14393



OSSERVICEPACK: 2969



SERVICEPACK_NUMBER: 0



OS_REVISION: 0



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



OSEDITION: Windows 10 WinNt SingleUserTS



USER_LCID: 0



OSBUILD_TIMESTAMP: 2019-05-04 00:40:41



BUILDDATESTAMP_STR: 180806-1810



BUILDLAB_STR: rs1_release_inmarket_aim



BUILDOSVER_STR: 10.0.14393.2430



ANALYSIS_SESSION_ELAPSED_TIME: 544b



ANALYSIS_SOURCE: UM



FAILURE_ID_HASH_STRING: um:breakpoint_80000003_win32u.dll!ntuserwaitmessage



FAILURE_ID_HASH: {a106cd41-a8b1-c51d-6d94-a75661270841}



Followup: MachineOwner

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