Program fails with "Cannot initialize folders"

[John Olbert]

I use a web search program called Copernic Agent Professional on Vista
Ultimate. Up unto Friday it worked without error. On Friday I installed a
number of updates from the Microsoft update site for Vista.

After the updates the program failed to start with the error "Cannot
initialize folders". Multiple reboots, uninstalls/installs failed to solve
the problem.

I tried a Restore to a previous point on Vista but the Restore failed.

I manually (one by one) removed all the updates made on 7/13/07 and rebooted
the computer. The program still fails. Also performed uninstall/re-installs.
Still fails.

I used a debugger and found that the dialog box with the error was thrown
when the file skchui.dll was loaded--
....
'CopernicAgent.exe': Loaded 'D:\Windows\System32\sfc_os.dll', Symbols loaded
(source information stripped).
'CopernicAgent.exe': Loaded 'D:\Windows\System32\setupapi.dll', Symbols
loaded (source information stripped).
'CopernicAgent.exe': Loaded 'D:\Program Files\Common Files\microsoft
shared\ink\skchui.dll', Binary was not built with debug information.
'CopernicAgent.exe': Unloaded 'D:\Program Files\Common Files\microsoft
shared\ink\skchui.dll'


I check on the file skchui.dll on the internet and found that there were
references to some problems. It suggested that the problem may have something
to do with Microsoft Office 2003 and its Ink technology. One suggested a way
to turn off the Ink capabiloity in Office 2003. I tried this. Rebooted and
re-installed. Problem remained.

Any suggestions would be appreciated.

Thanks.


--
John Olbert