K
Kuradag
About a month ago, I updated Windows 10, and used the Intel Driver & Support Assistant to update my OS and the drivers on my laptop. I put my laptop into sleep mode, but when I attempted to wake it the indicator light was orange*, and an active black screen showed. I was forced to force-shut-down my system in order to get my system running again. I attempted to mess with power-settings according to other sleep/hibernate problems, and it got to the point where even turning on my laptop from shut-down would evoke the same frozen symptoms (fans wouldn't turn on, indicator light orange*).
I switched to Ubuntu, then chose to come back to Windows 10 for easy-gaming, and I thought the sleep problem would go away with a fresh Windows 10 install (well yeah, but updating the system ruined it again). Sleep mode worked fine when I had Ubuntu 18.04 LTS installed.
As soon as I updated my Intel drivers (3 were needed, Bluetooth, graphics, and another that I don't remember), the sleep issue resurfaced. I am now forced to keep my system either on, with no sleep-mode timers or use of sleep-mode, or turned off.
Below is system information.
Does anyone have any advice? Microsoft's "Get Help" wants me to use a paid service to address this issue.
*Indicator light: steady blue (on & charged), orange (unplugged/charging), blinking blue (sleep).
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model GE72 6QD
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E1795IMS.106, 09/04/2015
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MS-1795
BaseBoard Version REV:0.A
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "10.0.18362.356"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 6.89 GB
Total Virtual Memory 18.8 GB
Available Virtual Memory 8.29 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
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I switched to Ubuntu, then chose to come back to Windows 10 for easy-gaming, and I thought the sleep problem would go away with a fresh Windows 10 install (well yeah, but updating the system ruined it again). Sleep mode worked fine when I had Ubuntu 18.04 LTS installed.
As soon as I updated my Intel drivers (3 were needed, Bluetooth, graphics, and another that I don't remember), the sleep issue resurfaced. I am now forced to keep my system either on, with no sleep-mode timers or use of sleep-mode, or turned off.
Below is system information.
Does anyone have any advice? Microsoft's "Get Help" wants me to use a paid service to address this issue.
*Indicator light: steady blue (on & charged), orange (unplugged/charging), blinking blue (sleep).
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model GE72 6QD
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E1795IMS.106, 09/04/2015
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MS-1795
BaseBoard Version REV:0.A
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "10.0.18362.356"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 6.89 GB
Total Virtual Memory 18.8 GB
Available Virtual Memory 8.29 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Continue reading...