S
Serhiy Neskhodovskiy
I don't see the available WiFi networks any longer, although I am able to connect to previously authenticated networks.
I use Windows 10 Pro, version 1903 (OS Build 18362.388). When I start my laptop computer at home or at the office, it connects to office and home networks automatically. Hence I am concluding that the hardware part is OK and so is the WiFi driver.
However, if I want to see the other available networks or connect to a new network (e.g. in a public place), I have problem listing the available networks. I click the "WiFi" icon in the bottom right corner of the taskbar. The panel where networks are supposed to be listed appears for a few seconds, but it's completely empty, except for the moving dots at the top that indicating progress. After a few seconds, this panel disappears and nothing happens.
Another issue is that when I go to "Control Panel" - "Network and Internet" it shows "Network status" as connected and properly displays current network name. When I click "WiFi" in the sidebar, or "Change connection properties" this window also closes almost immediately.
What I tried to do:
- Rollback and reinstall the WiFi adapter driver. I end up with the message saying I already have most recent version of driver and it works properly.
- Running the "Network Troubleshooter". It says it couldn't identify the problem.
- Of course I restarted my computer multiple times and I have the most recent windows updates.
I also opened the Windows Event Viewer and noticed the following. Each time when I click the WiFi taskbar icon and it fails to list anything, two new "Error" entries appear in the log (under Windows Logs / Application):
First error details:
---
Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
Faulting module name: RasMediaManager.dll, version: 0.0.0.0, time stamp: 0xbdd09b8e
Exception code: 0xc0000005
Fault offset: 0x00000000000014e3
Faulting process id: 0x16c
Faulting application start time: 0x01d57b9ebb1de4d5
Faulting application path: C:\Windows\System32\RuntimeBroker.exe
Faulting module path: C:\Windows\System32\RasMediaManager.dll
Report Id: 20284e02-7c1d-4d1c-8c3c-4d9d188527a9
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.18362.387_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: runtimebroker07f4358a809ac99a64a67c1
===
Second error details:
---
Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
Faulting module name: RasMediaManager.dll, version: 0.0.0.0, time stamp: 0xbdd09b8e
Exception code: 0xc0000005
Fault offset: 0x00000000000014e3
Faulting process id: 0x18b4
Faulting application start time: 0x01d57b9ebc267ba5
Faulting application path: C:\Windows\System32\RuntimeBroker.exe
Faulting module path: C:\Windows\System32\RasMediaManager.dll
Report Id: 0c25c50d-1e54-408a-9a46-802fa958bd66
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.18362.387_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: runtimebroker07f4358a809ac99a64a67c1
===
These "Error" entries are accompanied by a few "Information" entries with source "Windows error reporting" - please let me know if you need their content and I'll add it to the report.
Please help me solve the issue or point me in the right direction. Thanks in advance.
Continue reading...
I use Windows 10 Pro, version 1903 (OS Build 18362.388). When I start my laptop computer at home or at the office, it connects to office and home networks automatically. Hence I am concluding that the hardware part is OK and so is the WiFi driver.
However, if I want to see the other available networks or connect to a new network (e.g. in a public place), I have problem listing the available networks. I click the "WiFi" icon in the bottom right corner of the taskbar. The panel where networks are supposed to be listed appears for a few seconds, but it's completely empty, except for the moving dots at the top that indicating progress. After a few seconds, this panel disappears and nothing happens.
Another issue is that when I go to "Control Panel" - "Network and Internet" it shows "Network status" as connected and properly displays current network name. When I click "WiFi" in the sidebar, or "Change connection properties" this window also closes almost immediately.
What I tried to do:
- Rollback and reinstall the WiFi adapter driver. I end up with the message saying I already have most recent version of driver and it works properly.
- Running the "Network Troubleshooter". It says it couldn't identify the problem.
- Of course I restarted my computer multiple times and I have the most recent windows updates.
I also opened the Windows Event Viewer and noticed the following. Each time when I click the WiFi taskbar icon and it fails to list anything, two new "Error" entries appear in the log (under Windows Logs / Application):
First error details:
---
Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
Faulting module name: RasMediaManager.dll, version: 0.0.0.0, time stamp: 0xbdd09b8e
Exception code: 0xc0000005
Fault offset: 0x00000000000014e3
Faulting process id: 0x16c
Faulting application start time: 0x01d57b9ebb1de4d5
Faulting application path: C:\Windows\System32\RuntimeBroker.exe
Faulting module path: C:\Windows\System32\RasMediaManager.dll
Report Id: 20284e02-7c1d-4d1c-8c3c-4d9d188527a9
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.18362.387_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: runtimebroker07f4358a809ac99a64a67c1
===
Second error details:
---
Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
Faulting module name: RasMediaManager.dll, version: 0.0.0.0, time stamp: 0xbdd09b8e
Exception code: 0xc0000005
Fault offset: 0x00000000000014e3
Faulting process id: 0x18b4
Faulting application start time: 0x01d57b9ebc267ba5
Faulting application path: C:\Windows\System32\RuntimeBroker.exe
Faulting module path: C:\Windows\System32\RasMediaManager.dll
Report Id: 0c25c50d-1e54-408a-9a46-802fa958bd66
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.18362.387_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: runtimebroker07f4358a809ac99a64a67c1
===
These "Error" entries are accompanied by a few "Information" entries with source "Windows error reporting" - please let me know if you need their content and I'll add it to the report.
Please help me solve the issue or point me in the right direction. Thanks in advance.
Continue reading...