S
softblankie
I've been having issues with BSODs for a few weeks now and was hoping someone would be able to help.
I bought my laptop (acer spin 5) around a month ago second hand, and most of the time it works great but every now and then it's been having issues. I tried troubleshooting the errors myself but every time I think I've fixed it it seems to come back. I've tried both windows memory diagnostic and memtest and both came back completely clean, I've tried sfc and chkdsk scans and they came back clean too, and I've tried doing windows 'fresh start' reinstall too. I'm up to date with windows updates, and I've done clean installs of my graphics driver, updated drivers from device manager, acer's website and intel's website, and updated my bios as well. .I also tried using driver verifier (which I thought fixed the problem at first and alerted a random software driver as the issue) but I'm now thinking this might have been a false positive as there have been a few bluescreens since.
The most recent crash happened this evening and this is what WhoCrashed had to say:
On Mon 14/10/2019 21:17:16 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\101419-14937-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8032A3C9147, 0xFFFFAF0B69C1DCC0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I've also uploaded the 3 most recent crash dumps here: bsod.zip
Any help would be appreciated as this is getting quite frustrating!
Continue reading...
I bought my laptop (acer spin 5) around a month ago second hand, and most of the time it works great but every now and then it's been having issues. I tried troubleshooting the errors myself but every time I think I've fixed it it seems to come back. I've tried both windows memory diagnostic and memtest and both came back completely clean, I've tried sfc and chkdsk scans and they came back clean too, and I've tried doing windows 'fresh start' reinstall too. I'm up to date with windows updates, and I've done clean installs of my graphics driver, updated drivers from device manager, acer's website and intel's website, and updated my bios as well. .I also tried using driver verifier (which I thought fixed the problem at first and alerted a random software driver as the issue) but I'm now thinking this might have been a false positive as there have been a few bluescreens since.
The most recent crash happened this evening and this is what WhoCrashed had to say:
On Mon 14/10/2019 21:17:16 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\101419-14937-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8032A3C9147, 0xFFFFAF0B69C1DCC0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I've also uploaded the 3 most recent crash dumps here: bsod.zip
Any help would be appreciated as this is getting quite frustrating!
Continue reading...