Windows 10 Your Phone app crash randomly in message view

[Steven Masterson]

I have the app paired with an Android phone running Android 9 PKQ1.181121.001


This started to happen a day after initially pairing the phone.


When launching the My Phone app, every looks correct, but when navigating through messages view, it will randomly crash.

Below are the generated Application Error and Windows Error Reporting event:


The .wer file generated by Windows Error Reporting is available here:

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Windows Error Reporting:

Log Name: Application

Source: Windows Error Reporting

Date: 10/29/2019 12:19:15 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: DESKTOP-PR2SI99

Description:

Fault bucket 1899764092252991393, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0



Problem signature:

P1: Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe

P2: praid:App

P3: 1.19092.403.0

P4: 5da90142

P5: ntdll.dll

P6: 10.0.18362.418

P7: 99ca0526

P8: c0000005

P9: 0000000000093466

P10:



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64E2.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6570.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6581.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6587.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6597.tmp.txt



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.YourPh_5d4922c0bb9f23b2ef42416caeadf4beaef1b0f_0bc2b047_5638cf01-c4f8-4e40-b250-01e6f38422da



Analysis symbol:

Rechecking for solution: 0

Report Id: 427ba2e4-e478-4a3b-8dfd-c0687be96edd

Report Status: 268435456

Hashed bucket: a2654d40ea1c31c16a5d516063c82fa1

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-10-29T19:19:15.146550900Z" />

<EventRecordID>13752</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-PR2SI99</Computer>

<Security />

</System>

<EventData>

<Data>1899764092252991393</Data>

<Data>5</Data>

<Data>MoAppCrash</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe</Data>

<Data>praid:App</Data>

<Data>1.19092.403.0</Data>

<Data>5da90142</Data>

<Data>ntdll.dll</Data>

<Data>10.0.18362.418</Data>

<Data>99ca0526</Data>

<Data>c0000005</Data>

<Data>0000000000093466</Data>

<Data>

</Data>

<Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64E2.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6570.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6581.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6587.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6597.tmp.txt</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.YourPh_5d4922c0bb9f23b2ef42416caeadf4beaef1b0f_0bc2b047_5638cf01-c4f8-4e40-b250-01e6f38422da</Data>

<Data>

</Data>

<Data>0</Data>

<Data>427ba2e4-e478-4a3b-8dfd-c0687be96edd</Data>

<Data>268435456</Data>

<Data>a2654d40ea1c31c16a5d516063c82fa1</Data>

<Data>0</Data>

</EventData>

</Event>





Application Error:

Log Name: Application

Source: Application Error

Date: 10/29/2019 12:19:14 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-PR2SI99

Description:

Faulting application name: YourPhone.exe, version: 1.19092.403.0, time stamp: 0x5da90142

Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526

Exception code: 0xc0000005

Fault offset: 0x0000000000093466

Faulting process id: 0x51b4

Faulting application start time: 0x01d58e8db0797d1d

Faulting application path: C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 427ba2e4-e478-4a3b-8dfd-c0687be96edd

Faulting package full name: Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-10-29T19:19:14.570699300Z" />

<EventRecordID>13751</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-PR2SI99</Computer>

<Security />

</System>

<EventData>

<Data>YourPhone.exe</Data>

<Data>1.19092.403.0</Data>

<Data>5da90142</Data>

<Data>ntdll.dll</Data>

<Data>10.0.18362.418</Data>

<Data>99ca0526</Data>

<Data>c0000005</Data>

<Data>0000000000093466</Data>

<Data>51b4</Data>

<Data>01d58e8db0797d1d</Data>

<Data>C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe</Data>

<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

<Data>427ba2e4-e478-4a3b-8dfd-c0687be96edd</Data>

<Data>Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe</Data>

<Data>App</Data>

</EventData>

</Event>

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